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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,268 Reviews

4,268 Reviews of Toyota of McDonough - Service Center

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April 01, 2021

Car servicing was excellent and very proficient. However I missed getting a complimentary car wash and timely notification when the car was ready. I was in the customer waiting room. More

by Redone AZ8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate, Noah Peacock
Apr 02, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

March 30, 2021

Oscar did a nice job of communicating and letting me know what was going on. I will be contacting him in the future for my service. More

by PCALHOUN177
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Pcalhoun177! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 30, 2021

CeCelia did a great job checking us in and keeping us informed throughout the repair process! We were happy with the great service. Thank you Excellent! More

by DAVID_CLOSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia Thompson
Mar 31, 2021 -

Jim Ellis Toyota of McDonough responded

David_close, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

Feb 02, 2022 -

DAVID_CLOSE responded

The service department did a great job with our vehicles. The dealership is clean, bright and open. The people there are great to work with.

March 30, 2021

Excellent service. Victoria was a great help in letting me know what I needed as far as service. Will definitely recommend her as an advisor. More

by JSM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria
March 30, 2021

Service is pretty well organized. I received prompt service. I was there around mid day and i think some of the receptive staff were at lunch. I was still able to get out in 1.5 hr. Over all I was plea More

by DAVIDHAWKINS938
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Hull
Mar 31, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Davidhawkins938! If you have any further questions, please give us a call. We're always happy to help!

March 30, 2021

He was very nice and he was very understanding and he was very helpful to me and he made sure that he could get me to an affordable price. More

by feliciaevans87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malcolm Redd
Mar 31, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Feliciaevans87! If you have any further questions, please give us a call. We're always happy to help!

March 26, 2021

My service advisor took his time to come pick me up as uber/lyft was taking too long n I had an appointment which I needed to take my son for. Thank you Mr. Oscar for your your extra care. More

by PARESHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Jim Ellis Toyota of McDonough responded

Paresha, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 26, 2021

Great customer service! Dealership does excellent work! Gets the customer in and out as fast as they can. Love the new bar addition and lounge area. More

by MGOLD12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meagan Thackston
Apr 01, 2021 -

Jim Ellis Toyota of McDonough responded

Mgold12, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 25, 2021

Raymond Persaud is the best. Always helpful and courteous. He is a definite asset to your company. I always ask for him because I know he will treat me fairly. More

by F_CASELLA
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Jim Ellis Toyota of McDonough responded

F_casella, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for the positive feedback, and we hope that you have a great day!

March 25, 2021

Cecilia was great. Very pleasant and answered all of my questions. Very professional and informative. I highly recommend them to all our friends with Toyotas. More

by LILJONES81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia
Mar 26, 2021 -

Jim Ellis Toyota of McDonough responded

Liljones81, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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