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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,268 Reviews

4,268 Reviews of Toyota of McDonough - Service Center

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May 22, 2021

Service department timing and reliability not as good as it has been for last 10 years. 90 minutes for a tire rotation? Had appointment. CS is good but there is misconduct going on between appointments requ More

by BARRYREDDING
Recommend Dealer
No
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

May 22, 2021

This is our SECOND car in less than a month. We were so impressed with Leon and Jim Ellis Toyota. Get down there quick and leave satisfied. More

by Darius Graves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Jim Ellis Toyota of McDonough responded

Thanks, Darius Graves! We appreciate your continued business with us, and we're looking forward to your next visit! If you have any further questions, please give us a call. We're always happy to help!

May 21, 2021

Awesome service!! And first buying a new car experience. I’m glad that I choose to come here to purchase my car. No regrets at all!! More

by apeters3112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam, Caswell Walker
May 25, 2021 -

Jim Ellis Toyota of McDonough responded

Apeters3112, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

May 21, 2021

From checking in to completion, everyone was totally awesome! Otherwise, I don’t have anything else to mention. Everyone had a very pleasant and professional attitude. More

by swilliams724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia
May 26, 2021 -

Jim Ellis Toyota of McDonough responded

Hi Swilliams724, we are very happy to have provided you with such a positive experience! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 19, 2021

Raymond always gives me the star treatment..He's great at what he does and makes everything easy for me. He's knowledgeable, and professionally, someone i can trust servicing my van.. I would highly recommen More

by CHARLOTTE.Y.ANDREWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Jim Ellis Toyota of McDonough responded

Charlotte.y.andrews, thank you for writing this fantastic review and giving our dealership such a high star rating! If you have any further questions, please give us a call. We're always happy to help!

May 19, 2021

Awesome service, no complaints and I will continue to use this dealership for any future needs. The service department met all my needs and I will recommend to all of my Toyota driver contacts in the area. More

by ANGELAARNOLD51
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Jim Ellis Toyota of McDonough responded

Angelaarnold51, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 19, 2021

Very accommodating in allowing me to reschedule my appointment. Please fix your online appointment system or remove it, Great customer service. Will be back again. More

by ABK3940
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meagan Thackston
May 21, 2021 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Abk3940! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 19, 2021

Cecilia provided excellent customer service! She not only acted like she cared about my happiness she also acts like she is happy to be there More

by TONYACFERGUSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia
May 21, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Tonyacferguson! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 19, 2021

Megan was Professional and courteous. Service completed with quality and care. Facilities were clean and safe. Many anemeties available for use and Cafe services on site also. More

by DAVIDBENGLISHJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meagan Thackston
May 21, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Davidbenglishjr! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 19, 2021

I was quite pleased with the effort taken to try to resolve the issue of overflow water from when their conditioning is on leaks back into my car. More

by CAYN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David, Dana Hull
May 21, 2021 -

Jim Ellis Toyota of McDonough responded

Cayn, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!

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