Toyota of McDonough - Service Center

Had an 8:30 appointment to get tires sat until 12:00pm I to ask because my wife was having dental surgery at 1:30. Only at that time I was told they were one tire short! That is not customer service. Thank to ask because my wife was having dental surgery at 1:30. Only at that time I was told they were one tire short! That is not customer service. Thank goodness Raymond got involved to give me a rental but when the lady drove it up it had a flat tire I had to wait again for the tire to be replaced. I was late to my wife’s appointment. Again they should have to me about the storage of the tire! Call Thursday before the appointment and was told they were in stock. Customer service is important More

My service consultant did a terrible job from the beginning. Nothing like the service I’m used to getting there. 2 hour wait for an oil change is ridiculous. beginning. Nothing like the service I’m used to getting there. 2 hour wait for an oil change is ridiculous. More

Ms. Thompson was my service writer and did a great job. However, I was disappointed that the outside of my car was not washed. Always has been However, I was disappointed that the outside of my car was not washed. Always has been More

They are Always professional and polite. I would not take my beloved FJ Cruiser any where else. My next car will definitely come from this dealership. my beloved FJ Cruiser any where else. My next car will definitely come from this dealership. More

Dealership is typically great with service but missed the mark on my most recent visit. I had an appointment but I had to wait for over 2 hours to get a tire replaced. mark on my most recent visit. I had an appointment but I had to wait for over 2 hours to get a tire replaced. More

Service writer was excellent! The wait was a bit much though. Everyone was friendly a s helpful. The bathrooms needed cleaning because the floors were nasty. though. Everyone was friendly a s helpful. The bathrooms needed cleaning because the floors were nasty. More

Prompt with reservations. Did a great job on my tinting windows. Excellent company to work with. This will be my Toyota dealership from now on. windows. Excellent company to work with. This will be my Toyota dealership from now on. More

It’s wonderful to have a dealership with upbeat employees! Humor goes a long way! Cecilia Thompson was a delight! Thanks for the lifetime oil change at no charge! Toyota rules! employees! Humor goes a long way! Cecilia Thompson was a delight! Thanks for the lifetime oil change at no charge! Toyota rules! More

I brought my vehicle in for warranty work, the air conditioning was not working properly. During the week that my vehicle was there I made several attempts to find out what was going on with my vehicl conditioning was not working properly. During the week that my vehicle was there I made several attempts to find out what was going on with my vehicle and it seemed like the only person that could give me that answer was the service writer that I dealt with on day one, so if I didn’t speak to him no one else could tell me anything. Yesterday being July 7th o went to open the hood for the first time to do the first oil change on the truck and found that the technician not only left a tool under the hood of the truck but also left the fuse block cover off and just laying under the hood. More

Meagan Thackston was very nice and professional. You have a great team member and I will call her to make my next visit for service. have a great team member and I will call her to make my next visit for service. More