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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews
Call Service Center (770) 685-6704

4,275 Reviews of Toyota of McDonough - Service Center

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December 20, 2021

The staff is always friendly and helpful and explains every step in the process. I would highly recommend this dealership . More

by KAROLRK
Customer Service
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2021 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Karolrk! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 20, 2021

My visit to the service department was the best one since I have been getting my car service. More

by PUNCHIE2150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2021 -

Jim Ellis Toyota of McDonough responded

Punchie2150, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

December 20, 2021

This visit for my schedule maintenance went smoothly and quickly. Patricia did a great job getting me in and out. More

by loiscollins75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia
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Dec 22, 2021 -

Jim Ellis Toyota of McDonough responded

Loiscollins75, we are glad we could help! Until the next time we meet, take care!

December 20, 2021

Great service and timely response. Will use again in the future for service and products. More

by recaldorogers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2021 -

Jim Ellis Toyota of McDonough responded

Recaldorogers, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 20, 2021

Excellent service. My time in the service department was awesome. Oscar is a GEM. The service on my car was finished within 2 hours More

by AT26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2021 -

Jim Ellis Toyota of McDonough responded

Hi At26, we are very happy to have provided you with such a positive experience! Thank you again for the great review!

December 20, 2021

I experienced great customer service. The service advisor Oscar was very friendly and welcoming. I didn’t feel pressured to accept additional recommended service, which I appreciated. More

by cemr_2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2021 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Cemr_2012! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

December 20, 2021

I like the service they provide,great timing for ur vehicle to be ready even though we are in a pandemic and I love the coffee etc.setup while u wait for ur vehicle More

by CSMART910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Perez, David Ray
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Dec 22, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!

December 17, 2021

Service Advisor was extremely rude. Left Service Manager a message. Call still hasn't been returned. More

by mnm2323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
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Jan 04, 2022 -

Jim Ellis Toyota of McDonough responded

Mnm2323, we are so disappointed to learn of this situation you have described. We take our customers’ comments seriously so we hope that you’ll give us a call at (770) 746-9374 and ask for Anthony so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

December 17, 2021

Great customer service and never takes too long when I stop in for service. I love the McDonough location, close to home and just always a pleasant experience when I go. More

by Christinarking79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Hull
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Dec 21, 2021 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Christinarking79! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

December 16, 2021

Been with these folks for several years. Service agent (Oscar) processed me into the system for a 40,000 mile check and sent a text when my car was done. Easy as pie. More

by SEMPER73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Semper73! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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