Toyota of McDonough - Service Center

Service Advisor was extremely rude. Left Service Manager a message. Call still hasn't been returned. a message. Call still hasn't been returned. More

Great customer service and never takes too long when I stop in for service. I love the McDonough location, close to home and just always a pleasant experience when I go. stop in for service. I love the McDonough location, close to home and just always a pleasant experience when I go. More

Been with these folks for several years. Service agent (Oscar) processed me into the system for a 40,000 mile check and sent a text when my car was done. Easy as pie. (Oscar) processed me into the system for a 40,000 mile check and sent a text when my car was done. Easy as pie. More

My waiting period was 4 hrs. That's too long for an ail change and tire rotation. change and tire rotation. More

Service advisor did a great job and explain d everything Service advisor did a great job and explain d everything that would take place Very knowledgeable Service advisor did a great job and explain d everything that would take place Very knowledgeable More

I was attended to when I got there and my car didn't take long to get it back. Good customer service. long to get it back. Good customer service. More

I bought a 2021 Hybrid Camery. MPG stated as 53 hwy and 51 city. since before Thanksgiving I am getting 46 MPG Hwy. per service dept nothing wrong fond everything okay. why am I losing MPG after only 6 mo 51 city. since before Thanksgiving I am getting 46 MPG Hwy. per service dept nothing wrong fond everything okay. why am I losing MPG after only 6 months of ownership More

Super friendly staff and reasonably priced service. I will definitely be taking my Prius here from now on! will definitely be taking my Prius here from now on! More

I have had great experiences in the past but my last visit was the worst!! I feel I was screwed by this service department. Work was done to my car that I did not authorize!(my rep claimed she called me visit was the worst!! I feel I was screwed by this service department. Work was done to my car that I did not authorize!(my rep claimed she called me, but that was not true) I was quoted one price but when I got my car it was $1,000. Was told it would take 2-3 hrs. When actually it took a day. I had to catch a Lyft back(I paid for) to see what the delay was. When I got to the dealership my car was still not ready! I had a 8:30am appointment(that morning). It was 3:30pm and I had an appointment at 5pm in Atlanta. The fact that I was shown that spray paint(my calipers were painted) was the culprit of them having to supposedly put new calipers on the back. If that is the case then why weren’t all my calipers “ruined”? I plan on taking my calipers and getting a second opinion. I am very dissatisfied and angry! Times(Money) are hard and to have to pay $1,018! For brake pads, rotors resurfaced, and the scam of my calipers, I will NEVER return to this dealership! Plus now my car is making a noise that it wasn’t before! So now I’m really mad. This is the worst experience I have had dealing with my car. Thanks but no Thanks. This is not over! More

Sold me an front end alignment that I didn’t need but otherwise they did good. otherwise they did good. More