Toyota of McDonough - Service Center

Jim Ellis Toyota of McDonough responded

It's fantastic to hear that Reid has been consistently providing you with excellent service! We're glad to know that you trust his advice, and we appreciate your loyalty to Jim Ellis Toyota. Both the CR-V and Highlander are excellent choices, and we're confident that whichever vehicle you choose, you'll be satisfied with its quality and performance. If you have any further questions or need assistance with your decision, feel free to reach out to Reid or any member of our team. We're here to help!

Jim Ellis Toyota of McDonough responded

We're delighted to hear that your service experience was quick, easy, and pleasant! Providing excellent service is what we aim for, and we're glad to know that our team was able to assist you efficiently and with a friendly attitude. It's great to hear that they also informed you about what to expect at your next service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again!

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you've consistently had excellent service with us! Thank you for your continued trust and loyalty. Providing exceptional service is our top priority, and we're glad that we've been able to meet your expectations. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We appreciate your feedback and look forward to serving you again in the future!

Jim Ellis Toyota of McDonough responded

Thank you for your enthusiastic feedback! We're thrilled to hear that you had a great experience with our customer service department and frontline workers. Providing exceptional customer care is what we strive for, and we're delighted that we could meet your expectations. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your business and look forward to serving you again in the future!

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had an excellent experience with us during your first visit! Thank you for choosing Jim Ellis Toyota for your vehicle service needs, and we truly appreciate your recommendation. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We look forward to serving you again!

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that you consistently receive helpful and informative assistance when you bring your car in for service. Ensuring you understand all aspects of the service being performed is crucial for a great customer experience. Thank you for sharing your positive feedback, and we look forward to continuing to serve you with the same high level of care and attention during your future visits.

Jim Ellis Toyota of McDonough responded

Thank you for acknowledging the courteous service you received, and we apologize for the longer than expected wait time. We strive to provide accurate time estimates and understand that exceeding these can cause inconvenience. Your feedback is important and helps us improve our scheduling accuracy and customer communication. We appreciate your patience and hope to provide a more timely service on your next visit. Thank you for sharing your experience, and we look forward to serving you better in the future.

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that Reid provided you with knowledgeable and professional service, and that he made the experience enjoyable by adding some humor! His thorough explanation of the services and setting clear expectations are key elements of excellent customer care. Thank you for sharing your positive experience. We appreciate your feedback and look forward to continuing to serve you with the same high level of professionalism and care in the future.

Jim Ellis Toyota of McDonough responded

It's great to hear that you had a positive experience with the personnel at our dealership, and that you found the service quick and the waiting room spotless and comfortable. We strive to provide a pleasant and efficient service environment for all our customers. Thank you for sharing your feedback, and we look forward to continuing to offer you excellent service in the future.

Jim Ellis Toyota of McDonough responded

We're delighted to hear that our service team has earned your trust and that you've had such positive experiences with us! Thank you for your loyalty and for choosing us as the only team to work on your Toyota vehicles. We look forward to continuing to provide you with awesome service and maintaining your cars to the highest standards.