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Toyota of McDonough - Service Center

McDonough, GA

4.6
4,255 Reviews

4,255 Reviews of Toyota of McDonough - Service Center

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June 14, 2024

Reid is always so nice and bubbly! I appreciate him for getting me in and out! Also go see Mallory for the best sales experience 😃 More

by MALLORYROBERTS80
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mallory Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that Reid provided you with excellent service and that you appreciate his friendly demeanor. We'll be sure to pass along your kind words to him. Additionally, it's great to know that Mallory provided you with the best sales experience. We'll make sure she receives your positive feedback as well. If you have any more feedback or need further assistance, please feel free to reach out. We look forward to serving you again!

June 14, 2024

I was there for maintenance on my 01 Corolla. I was wanting the door xx for why water was getting in he said it would be $195.00 , because it's a diagnostic problem. I said diagnostic he said ye More

by 7'40780arelenedorris064
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us. We apologize for any inconvenience caused by the misunderstanding regarding the diagnostic fee. We appreciate your feedback and are glad to hear that you found a more affordable solution with your mechanic. Your satisfaction is important to us, and we will use your feedback to improve our service in the future. If there's anything else we can assist you with, please let us know.

June 14, 2024

The best customer service. No long wait time. They are always very kind and friendly. Even sent a video of the service tech detailing what he done and how everything checked More

by beckyenglish1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that you experienced the best customer service with us. We strive to provide a seamless and friendly experience, and we're glad that there was no long wait time and that you appreciated the video detailing the service performed. Your satisfaction is our priority, and we look forward to providing you with excellent service in the future. If there's anything else we can assist you with, please let us know!

June 14, 2024

I can always count on Jim Ellis to get me squared away. I look forward to buying a new vehicle from them one day. I just wish they test drove my car to see if the repair fixed the issue before giving it ba More

by teyler.mock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that you can always count on us to take care of your needs. We apologize for the inconvenience regarding the test drive after the repair, but we're pleased that everything was resolved to your satisfaction in the end without hassle. Your satisfaction is important to us, and we appreciate your understanding. If there's anything else we can assist you with or if you have any further feedback, please let us know. We look forward to assisting you again and hope to see you for a new vehicle in the future!

June 14, 2024

Awesome customer service, vehicle was done in a timely manner. Will work with service department again. More

by Lewis Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're delighted to hear that you had an excellent experience with our customer service and that your vehicle was serviced promptly. We look forward to working with you again in the future!

June 13, 2024

Detailed and Customer Service excellence Professional employees from arrival to completion of vehicle service. Very impressive how their computerized equipment gives the consumer peace of mind of quality More

by JENBRAWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley
Jun 14, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your fantastic feedback! We're thrilled to hear that you were impressed with the detailed and excellent customer service provided by our professional employees from start to finish. It's great to know that our computerized equipment gave you peace of mind about the quality of service. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota of McDonough!

June 13, 2024

Wonderful customer service, car was done in a timely manner. My representative was excellent as well. Overall, very positive experience. More

by ntqt2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candice
Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that you had a wonderful experience with our customer service and that your car was serviced in a timely manner. We appreciate your kind words and look forward to serving you again in the future!

June 13, 2024

Reid was very knowledgeable about cars and explained things well. He was very patient with me. More

by Bnfullwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're pleased to hear that Reid provided you with excellent service. We'll be sure to pass along your kind words to him. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

June 13, 2024

Lavar made my two day service experience easier to deal with as he was very attentive to getting me out as soon as possible. More

by ajohnson1272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with Lavar! We're pleased to hear that he made your service experience with us easier by being attentive and efficient. Customer satisfaction is our priority, and we'll be sure to pass along your kind words to him. If there's anything else we can assist you with, please let us know.

June 13, 2024

I got the car I wanted. Joe was a great help. Great experience with Joe. More

by blaketaylor99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that Joe provided you with great assistance and helped you get the Toyota you wanted. Your satisfaction is important to us, and we appreciate your kind words about your experience. If you have any more feedback or need further assistance, please feel free to reach out. We look forward to serving you again in the future!