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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,274 Reviews
Call Service Center (770) 685-6704

4,274 Reviews of Toyota of McDonough - Service Center

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May 02, 2024

Jim Ellis Toyota has an excellent service department. Their work is exceptional. All of the employees go above and beyond what is required. I highly recommend them. More

by KNIGHT1PAT00000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bristol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd at Parts Desk. Jimmy Fernandez, Service Manager.
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your glowing review of our service department at Jim Ellis Toyota! Providing exceptional service and going above and beyond for our customers is what we strive for. We're thrilled to hear that you had such a positive experience, and we truly appreciate your recommendation. If you ever need anything else, don't hesitate to reach out. We're here to help!

May 02, 2024

Always enjoy working with Oscar, he’s trustworthy and professional. He makes getting my vehicle maintenance complete a positive experience. More

by CAGLE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you always have a positive experience working with Oscar! Providing trustworthy and professional service is what we strive for at Jim Ellis Toyota. Thank you for your kind words and for choosing us for your vehicle maintenance needs. We truly appreciate your loyalty and look forward to serving you again in the future!

May 02, 2024

I would like to convey my gratitude to Mr. Lavar, Mr. Jimmy and the whole service department here for taking in my older automobile and fixing its issue getting it back on the road where other More

by x101slt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamari Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Lavar and Mr. Jimmy!
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're truly grateful for your kind words and for choosing Jim Ellis Toyota for both servicing your older automobile and purchasing your new car. It's wonderful to hear that Lavar, Jimmy and our entire service department provided you with professional, courteous, timely, fair, and honest service. We're honored by your recommendation and thrilled to have had the opportunity to serve you and your family. Thank you for entrusting us with your automotive needs!

May 02, 2024

I had amazing service at Toyota of McDonough getting my very first car, a Corolla. I’m so happy with my purchase and the helpful team at Toyota More

by cassiedibble
Recommend Dealer
Yes
Employees Worked With
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024

I got there on a Friday before lunch for full service. It was very busy but I was on time for my appt. and I was surprised that I was out in a reasonable time. I got to visit with my sales person, Mr. Leo More

by circlerk79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Kersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that your service appointment at Jim Ellis Toyota went smoothly, even during a busy time! Providing efficient service and ensuring timely appointments are priorities for us. It's great to hear that you had the chance to catch up with Leon and share your satisfaction with your Highlander. Thank you for your kind words, and we'll be sure to pass along your appreciation to Ashley in the service department. If you need anything else, please don't hesitate to reach out. We're here to help!

May 01, 2024

Very professional, attentive, only perform services that are needed, prices are reasonable for a dealerships. More

by BETTYTURNER1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinstez
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May 03, 2024 -

Jim Ellis Toyota of McDonough responded

We're pleased to hear that you found our service professional, attentive, and reasonably priced, with a focus on performing only the necessary services. We strive to provide transparency and value to ensure our customers have a positive experience. Thank you for sharing your feedback, and we look forward to continuing to meet your expectations in the future!

May 01, 2024

I have had nothing but amazing service from Jim Ellis Toyota. From the time I purchased my car from them to every time I require service, everybody is so pleasant to deal with and they take care of my ca More

by classylady_77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your consistently amazing service experience with us here at Jim Ellis Toyota, from the purchase of your car to each service visit. It's wonderful to know that our team's pleasant demeanor and timely care for your car have made each interaction positive. Thank you for sharing your experiences, and we look forward to continuing to provide you with excellent service in the future. Your satisfaction is very important to us!

May 01, 2024

Raymond was a perfect gentleman. Very knowledgeable at his job. Got me in and out without any glitches More

by elorineprince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that Raymond provided you with exceptional service at Jim Ellis Toyota! Being knowledgeable and ensuring a smooth experience are key priorities for us. Thank you for your kind words, and we'll be sure to pass along your appreciation to Raymond. If you ever need anything else, please don't hesitate to reach out. We're here to help!

May 01, 2024

Service performed asap with timely communication about progress. Appreciate being kept in the loop and being given options re. Services considered needed. More

by CHARLES.CONNELL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that your service was performed promptly and that you appreciated the timely communication and options provided by our team at Jim Ellis Toyota. Keeping our customers informed and offering choices is essential to us. Thank you for choosing us for your automotive needs, and if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

May 01, 2024

They really made me feel good, they were excellent,, Thank you guys so much guys More

by M.AKINS172@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot her name
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had an excellent experience at Jim Ellis Toyota! Making our customers feel good and providing excellent service is what we strive for. Thank you for your kind words and for choosing us for your automotive needs. If you ever need anything else, don't hesitate to reach out. We're here to help!

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