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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,268 Reviews
Call Service Center (770) 685-6704

4,268 Reviews of Toyota of McDonough - Service Center

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May 01, 2024

Service performed asap with timely communication about progress. Appreciate being kept in the loop and being given options re. Services considered needed. More

by CHARLES.CONNELL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that your service was performed promptly and that you appreciated the timely communication and options provided by our team at Jim Ellis Toyota. Keeping our customers informed and offering choices is essential to us. Thank you for choosing us for your automotive needs, and if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

May 01, 2024

They really made me feel good, they were excellent,, Thank you guys so much guys More

by M.AKINS172@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot her name
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had an excellent experience at Jim Ellis Toyota! Making our customers feel good and providing excellent service is what we strive for. Thank you for your kind words and for choosing us for your automotive needs. If you ever need anything else, don't hesitate to reach out. We're here to help!

May 01, 2024

I got there on a Friday before lunch for full service. It was very busy but I was on time for my appt. and I was surprised that I was out in a reasonable time. I got to visit with my sales person, Mr. Leo More

by circlerk79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Kersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that your service appointment at Jim Ellis Toyota went smoothly, even during a busy time! Providing efficient service and ensuring timely appointments are priorities for us. It's great to hear that you had the chance to catch up with Leon and share your satisfaction with your Highlander. Thank you for your kind words, and we'll be sure to pass along your appreciation to Ashley in the service department. If you need anything else, please don't hesitate to reach out. We're here to help!

April 30, 2024

Raymond is super professional and takes care of his customers! Always keeps me informed of my car service needs! He is the best!! More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Jim Ellis Toyota of McDonough responded

It's fantastic to hear that Raymond has consistently provided you with professional service and keeps you well-informed about your car's service needs. We're proud to have team members like him who truly dedicate themselves to customer care. Thank you for sharing your positive feedback and for recognizing Raymond as the best! We look forward to continuing to offer you excellent service under his care.

April 30, 2024

Katie Kerce’s service was exceptional. She was very knowledgeable, communicative, and showed empathy towards my circumstance. Her professionalism and diligence will be the reason why I ch More

by Iishareese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerce
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May 03, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your exceptional service experience with Katie and how her knowledge, communication, and empathy made a significant impact. It's wonderful that her professionalism and diligence have inspired your loyalty to Jim Ellis for future car service needs. Thank you for sharing your positive feedback. We're proud to have Katie on our team and look forward to continuing to provide you with excellent service in the future.

April 30, 2024

The scheduled service appointment was very much so on time. Reid Millikan Was very knowledgeable and quick to answer any questions. The entire service appointment was very acceptable. I will definitely b More

by Maverick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Jim Ellis Toyota of McDonough responded

We're pleased to hear that your service appointment was timely and that Reid provided knowledgeable and responsive service. It's great to know that the entire experience met your expectations, and we appreciate your decision to return for future service needs with Reid. Thank you for sharing your positive feedback. We look forward to continuing to provide you with excellent service on your next visit!

April 30, 2024

Mr. Jones was very helpful in my search for a new vehicle. Definitely will return if I’m in a search for a vehicle again. More

by jaylenlday2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jones
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May 03, 2024 -

Jim Ellis Toyota of McDonough responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

April 30, 2024

Best customer service ever. booking me in and show me information about how to make a a appointment. More

by anthony.tran14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you find our pricing reasonable and the service stellar! It's wonderful to know that the kindness and respect shown by our staff contribute positively to your overall experience. Thank you for sharing your appreciation. We strive to maintain high standards in both customer service and value, and we look forward to continuing to serve you with the same level of excellence in the future.

April 30, 2024

I think you have a new customer! I came in to get an oil change at 4pm with no appt. The lovely lady who wrote up my car upon entry said that she would do what she can ..but that it More

by jason_dunbar
Recommend Dealer
Yes
Employees Worked With
I don't have the receipt in front of me for the name of the employee but she was excellent
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May 03, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your excellent experience during your recent visit for an oil change, especially with the quick turnaround that exceeded your expectations! It's great to know that our team could accommodate you efficiently, even without an appointment, and get you back on the road before rush hour. Thank you for sharing your positive feedback and for considering us for your future service needs. We're thrilled to welcome you as a new customer and look forward to providing you with the same high level of service each time you visit. Welcome to the community, and we look forward to seeing you again soon!

April 30, 2024

You guys are very reasonable price wise. Moreover, the service I receive is always stellar! The overall staff is always kind and respectful. More

by COSBYG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you find our pricing reasonable and the service stellar! It's wonderful to know that the kindness and respect shown by our staff contribute positively to your overall experience. Thank you for sharing your appreciation. We strive to maintain high standards in both customer service and value, and we look forward to continuing to serve you with the same level of excellence in the future.

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