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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,269 Reviews

4,269 Reviews of Toyota of McDonough - Service Center

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September 12, 2023

Jim, Ellis Toyota need to get more experience technicians. My last service experience. left a bitter taste in my mouth. It took 3 efforts fix my car issue, wasting my entire Saturday. If the qual More

by WAYNEAROBINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Persaud
2.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Ray
Sep 16, 2023 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

September 12, 2023

Bought a new Tacoma here. King Davis was amazing and very helpful. Will definitely return to buy a car for my wife. More

by kolleogym
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
King Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Kolleogym! Thanks again for your business! Take care!

September 11, 2023

Service writers are amazing. Videos for service are awesome. Service tech who was diagnosing my vehicles Bluetooth issues was very inexperienced and was not able to solve my is More

by eric2301
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of techs name.
Sep 15, 2023 -

Jim Ellis Toyota of McDonough responded

Eric2301, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. We would like to work towards a resolution, so if you are willing, please reach out to us at (770) 746-9374 to discuss this further.

September 10, 2023

I was very impressed with the video showing the mechanic’s inspection and recommendations of my vehicle. Also, like the courtesy and professional mannerisms that every shows. More

by TNBX4B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
Sep 15, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Tnbx4b! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 09, 2023

Always professional, efficient, friendly and provide helpful education with options for solutions with various price ranges - thank you More

by BRISTOWGAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Jim Ellis Toyota of McDonough responded

Bristowgail, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

September 08, 2023

Victoria is amazing and so attentive. I came in for an oil change and she had me in and out in no time. More

by C_18RUSSELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
Sep 15, 2023 -

Jim Ellis Toyota of McDonough responded

C_18russell, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 08, 2023

Very good, got done less than an hour Very excellent quality work, I recommend cooking to Jim Ellis Toyota More

by Thanhnguyene1993
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reid Millikan
Sep 15, 2023 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Thanhnguyene1993! Thanks again for your business! Take care!

September 08, 2023

They are always so kind and ready to receive your car. Very nice dealership to hang out and wait on your car. More

by woodruffj87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Woodruffj87! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 08, 2023

The visit, representative, and communication was pleasant. I however ran into a problem when I got home. The trailer wiring was disconnected but never reconnected. When I went to hook up a trailer More

by jg19027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerce
Sep 15, 2023 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

September 08, 2023

Lavar is the best in class! He’s always pleasant and makes the process a whole lot easier. More

by b_sweetness
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar
Sep 15, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, B_sweetness! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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