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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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September 14, 2023

Everyone is so friendly and accommodating, makes the wait for servicing to be completed go by in a flash More

by carolefleck2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan and forgot the girls name who took care of this service visit also girls at coffee counter
Sep 17, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Carolefleck2! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 13, 2023

My experience at this dealership was great. Katie met me and wrote my car up. Waiting room very nice. Best part none of the employees were walking around on cell phones. They were taking care More

by lordgod91@gmail.coml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Lordgod91@gmail.coml! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 12, 2023

The young lady they greeted (Katie) was courteous and helpful. She made the experience seamless and easy. More

by Anntoinettewatson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Anntoinettewatson! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 12, 2023

I’m a first time Toyota owner, and I was impressed! Great customer service, friendly staff and they even have a coffee bar while you wait! I’m sold….I’m forever a Toyota customer. More

by monicadcolbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Sep 16, 2023 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Monicadcolbert! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 12, 2023

Excellent, trustworthy service. Reid is always helpful and gets me in and out. Although there is a Nalley Toyota dealership, three minutes from my house, I prefer to drive the 30 More

by Mdelk15629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Mdelk15629! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 12, 2023

Second time I’ve been here and the mess something up on my new car. First the messed up my tire sensors on my front tires. Then after I came back again they fixed that and did my oil change, when they fini More

by Justin01092001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie kerce
Sep 16, 2023 -

Jim Ellis Toyota of McDonough responded

Justin01092001, we are so disappointed to learn of this situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at (770) 746-9374 to discuss this further.

September 12, 2023

Jim, Ellis Toyota need to get more experience technicians. My last service experience. left a bitter taste in my mouth. It took 3 efforts fix my car issue, wasting my entire Saturday. If the qual More

by WAYNEAROBINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Persaud
2.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Ray
Sep 16, 2023 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

September 12, 2023

Bought a new Tacoma here. King Davis was amazing and very helpful. Will definitely return to buy a car for my wife. More

by kolleogym
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
King Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Kolleogym! Thanks again for your business! Take care!

September 11, 2023

Service writers are amazing. Videos for service are awesome. Service tech who was diagnosing my vehicles Bluetooth issues was very inexperienced and was not able to solve my is More

by eric2301
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of techs name.
Sep 15, 2023 -

Jim Ellis Toyota of McDonough responded

Eric2301, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. We would like to work towards a resolution, so if you are willing, please reach out to us at (770) 746-9374 to discuss this further.

September 10, 2023

I was very impressed with the video showing the mechanic’s inspection and recommendations of my vehicle. Also, like the courtesy and professional mannerisms that every shows. More

by TNBX4B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
Sep 15, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Tnbx4b! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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