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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,268 Reviews
Call Service Center (770) 685-6704

4,268 Reviews of Toyota of McDonough - Service Center

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June 02, 2024

You guys made my situation worse, then “washed your hands of it” refusing to correct it. Claiming “that is how tacomas drive” which is absolute B.S. I know Toyota didn’t design their trucks to vibrate More

by Dennisjgarry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Hernandez
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Jun 04, 2024 -

Jim Ellis Toyota of McDonough responded

We’re very sorry to hear about your experience and appreciate your feedback. This is not the level of service we aim to provide. Please reach out to our service manager, Jimmy Hernandez, at jimmyh@jimellis.com so we can address your concerns and work to improve your experience with us. Thank you for bringing this to our attention.

June 02, 2024

Amari was an excellent salesperson to work with. Professional and knowledgeable. I would recommend Jim Ellis. More

by stephenpotterf316
Recommend Dealer
Yes
Employees Worked With
Amari Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your kind words! We're delighted to hear that Amari provided you with professional and knowledgeable service. Your recommendation means a lot to us, and we're thrilled to have earned your trust. If there's anything else we can assist you with, please don't hesitate to reach out. Enjoy your new Toyota!

June 01, 2024

Everyone was quick and efficient. I didn’t have to ask any questions because all relevant information was relayed to ahead of time. More

by rich.lasebikan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had a quick and efficient experience with us! Providing clear and proactive communication is essential, and we're glad that all relevant information was relayed to you ahead of time. If you ever have any questions or need assistance in the future, don't hesitate to reach out. We're here to help!

June 01, 2024

They took care of me soon as I drove up And fix my tire with no charge they did a excellent job. More

by Wdsprice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

That's wonderful to hear! We're glad we could assist you promptly and efficiently with your tire issue. Providing excellent service, like fixing your tire at no charge, is what we strive for. If you ever need assistance again, don't hesitate to reach out. Drive safely!

June 01, 2024

It was an excellent service. The waiting time was excellent.. People was polite and friendly. More

by VERNICE74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Na
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Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're thrilled to hear you had an excellent experience with us. Our team strives to provide polite and friendly service with minimal wait times. We look forward to serving you again!

June 01, 2024

The service was amazing. . well above my expectations.. Everyone was pleasant, accommodating and helpful, especially Joe Louis... I will send my family to purchase here as wel More

by CHERIE.JONES98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Louis
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Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had an amazing service experience with us! Providing exceptional service is what we strive for, and it's great to hear that Joe and the team went above and beyond to exceed your expectations. Thank you for your kind words and for entrusting us with your family's car-buying needs. We look forward to welcoming them to the Jim Ellis family as well!

June 01, 2024

Your dealership is good and excellent. Your respond is quick and fast, I can recommend to other customers More

by Don't worry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. Quick and efficient service is our priority, and we appreciate your recommendation. If you ever need assistance again or if you know someone looking for a Toyota dealership, we'll be here to help.

June 01, 2024

I Love my Toyota and the entire team work very well to satisfy you Thank you so much More

by slyonel2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you love your Toyota and that our team worked well to ensure your satisfaction! Thank you for choosing Jim Ellis Toyota, and if you ever need anything else, just let us know. We're here to help. Happy driving!

May 31, 2024

Victoria Steinetz is very professional and always provide great customer service. She explains the services recommended for my auto. More

by DSOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're delighted to hear that Victoria consistently provides professional and excellent customer service. It's great to know that she takes the time to explain the recommended services for your vehicle. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 31, 2024

Quick and attentive. Impressive technology when it comes to status of your vehicle. You are able to see it getting work done via tv in waiting room and get text updates. More

by Brianna Zunun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback! We're thrilled to hear that you were impressed with our service, as well as the technology we use to keep you updated. Your satisfaction is our top priority, and we're glad to know we met your expectations. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing Jim Ellis Toyota!

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