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Jim Ellis Toyota of McDonough
McDonough, GA
8,489 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,489 reviews
October 12, 2019
Phenomenal! My experience with Mr. Poole was very exciting, quick and easy. He explained everything fluently and got me out of the dealership in a timely manner. My experience with Mr. Poole was very exciting, quick and easy. He explained everything fluently and got me out of the dealership in a timely manner. I highly recommend Mr. Poole for your next car purchase. More
by Jojo
October 11, 2019
Your Customer's Time is Important The condition of my vehicle and ensuring timely service of my vehicle is important to me, however so is my time. I called to make an appointment with The condition of my vehicle and ensuring timely service of my vehicle is important to me, however so is my time. I called to make an appointment with the understanding from the customer service person that it might take an hour. I had a 9am eye doc appointment 15 minutes away so I made the appointment for 7:30. When I got there, the service attendant quoted me around $500 (and more time) worth of things "it was time for." Two issues I have with this - (1) when I arrive is not the time to tell me this, and (2) don't assume that, that is what I'm doing. I was there for my 30,000 service yes, but that is my oil change. I'm not thinking or considering anything else in that unless I have been provided with good information in advance so that (1) I can be financially prepared to spend that money, and (2) to make sure I have the time for extra stuff. to be done to my car. When it was taking way too much time and I needed to leave or I would miss my eye appointment, I was told that it helps if you have an appointment. Well, I did have an appointment, so now what? I ended up requesting my vehicle immediately, and told them to NOT run it through the car wash because I no longer had time. I was 15 minutes late to my eye appointment. The service attendant was nice, but at the end of the day, I wasn't pleased with the planning, organization or proactive customer service approach. I will come back because you are closer, but I wouldn't recommend you for service. (** didn't buy my car from this dealership). More
by JSHEREE77
Verified CustomerEmployees Worked With
Paul Tolbert
October 11, 2019
did not see total price before i signed. I was somEWHAT DISAPPOINTED WITH THE TIME IT TAKES TO CLOSE A PURCHASE. i FEEL THEY SHOULD GO OVER THE CONTRACT BEFORE YOU SIGN SUC I was somEWHAT DISAPPOINTED WITH THE TIME IT TAKES TO CLOSE A PURCHASE. i FEEL THEY SHOULD GO OVER THE CONTRACT BEFORE YOU SIGN SUCH AS TOTAL AMOUNT YOU ARE PAYING FOR VEHICLE INCLUDING INTEREST. i DO NOT LIKE THE WAY YOU HAVE TO SIGN THE LITTLE I PAD I WANT TO SEE THE PAPER DOCUMENT.. More
by KAY_HOGAN
October 10, 2019
Oil Change I was told the oil change would take about 2 hours. I had them check my left front tire for a leak and they found a nail in my tire. I was told it w I was told the oil change would take about 2 hours. I had them check my left front tire for a leak and they found a nail in my tire. I was told it would be another 20 minutes for this repair. It took an additional hour for the tire repair in which the technician put my tire on the wrong direction and did not place a cap on my tire inflator. Later when I measured the tire pressure it was set at 39 pounds and all my other tires were set too low at 31 pounds. My TPS is malfunctioning and they could not address the issue. I arrived at 3:00pm and left at 6:40pm. It that amount of time I was disappointed that they could not address my TPS device. I have to come back Saturday morning at 7:00am for this repair. Most likely a low battery in one of my TPS monitoring devices. More
by abrahamianf
Employees Worked With
Amanda Cambron, Paul Tolbert
October 10, 2019
Ja'Von Harris is the BEST! After an extremely stressful morning, Ja'Von helped me pick out a great car with ease. Anyone would be lucky to have him as a salesman. After an extremely stressful morning, Ja'Von helped me pick out a great car with ease. Anyone would be lucky to have him as a salesman. More
by Chyna M
Employees Worked With
October 09, 2019
Dealership I go there for all my maintenance work. All the service employees are very polite and nice. The wait for your car to finish is not bad at all. I go there for all my maintenance work. All the service employees are very polite and nice. The wait for your car to finish is not bad at all. More
by DEANEREDMANB
Employees Worked With
October 09, 2019
Owner Your service guy don't take time to explain what ever.iI have appt to 7.30 am and I reach your place on time. The service guy call me and with no excu Your service guy don't take time to explain what ever.iI have appt to 7.30 am and I reach your place on time. The service guy call me and with no excuse he takes a other customer on front of me.plus he is mean. I pass over 2 hrs doctorate my tires.wrong. More
by sij491
Employees Worked With
Paul Tolbert
October 09, 2019
Absolutely Love Love Love the customer service I received! Wonderful atmosphere. And It was easy to express my questions, concerns and comments.That had helped me find a vehicle just for me. Great. received! Wonderful atmosphere. And It was easy to express my questions, concerns and comments.That had helped me find a vehicle just for me. Great. More
by Michal D
October 09, 2019
They was they best! They we’re very friendly and helpful! I love my new ride thanks to Jim Ellis Toyota. I will be coming back here if need to . They we’re very friendly and helpful! I love my new ride thanks to Jim Ellis Toyota. I will be coming back here if need to . More
by kumiahrobinson
October 08, 2019
Came in and got a 2019 Camry. They offer free lifetime powertrain warranty as well as free oil changes for the lifetime of me owning the car. I always hate haggling for the final p They offer free lifetime powertrain warranty as well as free oil changes for the lifetime of me owning the car. I always hate haggling for the final price and payment. More
by NDANIEL89
Employees Worked With
Robert Scott
