Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Ellis Toyota of McDonough
McDonough, GA
8,423 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,423 reviews
October 12, 2019
Great very helpful Very friendly and helpful got me in a vehicle I love and helped to resolve any issues that came up very welcoming and a warm atmosphere Very friendly and helpful got me in a vehicle I love and helped to resolve any issues that came up very welcoming and a warm atmosphere More
by kurtz1984
Verified CustomerEmployees Worked With
William Mason, Miguel Perez
October 12, 2019
Quick and easy , they knew what was best for me! Brian did an excellent job first providing all information known about the vehicle purchased , while demonstrating great service , being very respectf Brian did an excellent job first providing all information known about the vehicle purchased , while demonstrating great service , being very respectful and diligent to ensure my experience was the best and I was taken care of . I recommend anyone , especially first-time car buyers , to ask for Brian. More
by Caleb Hoe
Employees Worked With
Brian Hoe
October 12, 2019
Excellent Mr. Ali took really great care of my sale. I appreciate the time and patience he had with all my concerns and questions in order to get me the price t Mr. Ali took really great care of my sale. I appreciate the time and patience he had with all my concerns and questions in order to get me the price that I wanted and monthly payment under my budget. Great work. More
by davidah20
Employees Worked With
October 12, 2019
LIFE CHANGING My search for a new car began when my 2007 Buick Lucerne started overheating and in need of mounting repairs after 12 years. And it could not have h My search for a new car began when my 2007 Buick Lucerne started overheating and in need of mounting repairs after 12 years. And it could not have happened at a worse time when I had started a new job. I went online searching and Leon from Jim Ellis Toyota of McDonagh responded to my query. He told me about 2 Nissan and a Buick Regal and me being a 4 time Buick owner set eyes on it. I told Leon my credit was not good and I was hesitant to apply. After several weeks of emails and texting Leon told me he got me approved on a deal. I got a deal that "Changed my Life" from uncertainty, frustration, and took me off Marta. More
by carybfield
October 12, 2019
Phenomenal! My experience with Mr. Poole was very exciting, quick and easy. He explained everything fluently and got me out of the dealership in a timely manner. My experience with Mr. Poole was very exciting, quick and easy. He explained everything fluently and got me out of the dealership in a timely manner. I highly recommend Mr. Poole for your next car purchase. More
by Jojo
October 11, 2019
did not see total price before i signed. I was somEWHAT DISAPPOINTED WITH THE TIME IT TAKES TO CLOSE A PURCHASE. i FEEL THEY SHOULD GO OVER THE CONTRACT BEFORE YOU SIGN SUC I was somEWHAT DISAPPOINTED WITH THE TIME IT TAKES TO CLOSE A PURCHASE. i FEEL THEY SHOULD GO OVER THE CONTRACT BEFORE YOU SIGN SUCH AS TOTAL AMOUNT YOU ARE PAYING FOR VEHICLE INCLUDING INTEREST. i DO NOT LIKE THE WAY YOU HAVE TO SIGN THE LITTLE I PAD I WANT TO SEE THE PAPER DOCUMENT.. More
by KAY_HOGAN
October 11, 2019
Your Customer's Time is Important The condition of my vehicle and ensuring timely service of my vehicle is important to me, however so is my time. I called to make an appointment with The condition of my vehicle and ensuring timely service of my vehicle is important to me, however so is my time. I called to make an appointment with the understanding from the customer service person that it might take an hour. I had a 9am eye doc appointment 15 minutes away so I made the appointment for 7:30. When I got there, the service attendant quoted me around $500 (and more time) worth of things "it was time for." Two issues I have with this - (1) when I arrive is not the time to tell me this, and (2) don't assume that, that is what I'm doing. I was there for my 30,000 service yes, but that is my oil change. I'm not thinking or considering anything else in that unless I have been provided with good information in advance so that (1) I can be financially prepared to spend that money, and (2) to make sure I have the time for extra stuff. to be done to my car. When it was taking way too much time and I needed to leave or I would miss my eye appointment, I was told that it helps if you have an appointment. Well, I did have an appointment, so now what? I ended up requesting my vehicle immediately, and told them to NOT run it through the car wash because I no longer had time. I was 15 minutes late to my eye appointment. The service attendant was nice, but at the end of the day, I wasn't pleased with the planning, organization or proactive customer service approach. I will come back because you are closer, but I wouldn't recommend you for service. (** didn't buy my car from this dealership). More
by JSHEREE77
Employees Worked With
Paul Tolbert
October 10, 2019
Oil Change I was told the oil change would take about 2 hours. I had them check my left front tire for a leak and they found a nail in my tire. I was told it w I was told the oil change would take about 2 hours. I had them check my left front tire for a leak and they found a nail in my tire. I was told it would be another 20 minutes for this repair. It took an additional hour for the tire repair in which the technician put my tire on the wrong direction and did not place a cap on my tire inflator. Later when I measured the tire pressure it was set at 39 pounds and all my other tires were set too low at 31 pounds. My TPS is malfunctioning and they could not address the issue. I arrived at 3:00pm and left at 6:40pm. It that amount of time I was disappointed that they could not address my TPS device. I have to come back Saturday morning at 7:00am for this repair. Most likely a low battery in one of my TPS monitoring devices. More
by abrahamianf
Employees Worked With
Amanda Cambron, Paul Tolbert
October 10, 2019
Ja'Von Harris is the BEST! After an extremely stressful morning, Ja'Von helped me pick out a great car with ease. Anyone would be lucky to have him as a salesman. After an extremely stressful morning, Ja'Von helped me pick out a great car with ease. Anyone would be lucky to have him as a salesman. More
by Chyna M
Employees Worked With
October 09, 2019
Dealership I go there for all my maintenance work. All the service employees are very polite and nice. The wait for your car to finish is not bad at all. I go there for all my maintenance work. All the service employees are very polite and nice. The wait for your car to finish is not bad at all. More
by DEANEREDMANB
Employees Worked With
