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Jim Ellis Toyota of McDonough
McDonough, GA
8,492 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,492 reviews
November 27, 2019
Great Service Everyone was great from start to finish!! The customer service is awesome!! I didn’t feel like I was being pushed into anything. Fazal was great! The Everyone was great from start to finish!! The customer service is awesome!! I didn’t feel like I was being pushed into anything. Fazal was great! The finance department was great also! More
by Vickiefeeney
Verified Customer
November 27, 2019
Maintenance Experiences This is only the 3rd time I have used the service department and have had a bad experience 2 of the 3 times. My first experience resulted in havi This is only the 3rd time I have used the service department and have had a bad experience 2 of the 3 times. My first experience resulted in having to purchase a new vehicle to waive the work done on my previous Forerunner that should not have been done had better information been provided. Second experience was a simple oil change which went fine. My 3rd experience was also a simple oil change but the technician failed to return the oil cap, left it under the hood and then closed the hood on top of it. Nobody noticed the torqued hood till I arrived. The Asst service manager, Dana, was very nice and apologized. She also took the tech's name to she could provide feedback. If it were not for the lifetime oil changes, I am not sure I would use this service department. More
by tcrawfo1
Employees Worked With
Dana Hull
November 27, 2019
Friendly, great customer service Customer service was great. Everyone was friendly and helpful. Just bought my Sequoia back in August so this was my first time using the service cente Customer service was great. Everyone was friendly and helpful. Just bought my Sequoia back in August so this was my first time using the service center. I scheduled my appointment online and it was easy. I had my oil changed and tires rotated. Prices were fair, will definitely use them again. More
by spud79ola
Employees Worked With
Amanda Cambron
November 27, 2019
Great Experience with Rose Rose was great! The whole process was seamless and professinal. It makes me feel good to have bought from people who I know will offer great support i Rose was great! The whole process was seamless and professinal. It makes me feel good to have bought from people who I know will offer great support if I ever need it! More
by ryanehanson
November 27, 2019
The purchase of a new Toyota Highlander Jim Ellis Toyota salesmen Milton Hall delivered as promised. We received a new Toyota Highlander at a very competitive price. He was very knowledgeabl Jim Ellis Toyota salesmen Milton Hall delivered as promised. We received a new Toyota Highlander at a very competitive price. He was very knowledgeable and easy to work with. More
by pete.ratti
November 26, 2019
I bought my Uncle to buy a car from Michael Green. He’s been working with me for two weeks. He answered every call and text. Finally we made a deal. I’m very satisfied with the service here! been working with me for two weeks. He answered every call and text. Finally we made a deal. I’m very satisfied with the service here! More
by Jay
November 26, 2019
3 hours Service time was ridiculous long, it always seems to take forever to get service. It was just an oil change but took almost 3 hours! Service time was ridiculous long, it always seems to take forever to get service. It was just an oil change but took almost 3 hours! More
by dukearena23
Employees Worked With
Amanda Cambron
November 26, 2019
I thank the technicians for making me wait 3:00 hr just to rotate some tires. I know it's so hard to rotate some tires, my grandmother can do it in a wheelchair in 30 minutes just to rotate some tires. I know it's so hard to rotate some tires, my grandmother can do it in a wheelchair in 30 minutes More
by hmayala1977
Employees Worked With
Dana Hull
November 26, 2019
Oil change great and fast We had a fast and friendly experience. The waiting area was clean and welcoming. Quiet and nice tv choices. I loved the tea and coffee selections We had a fast and friendly experience. The waiting area was clean and welcoming. Quiet and nice tv choices. I loved the tea and coffee selections More
by APRIL251967
Employees Worked With
Noah Peacock
November 26, 2019
Amazing Customer Service Raymond treaded me as a royal guest. He ensured that my car was taken care off properly and even got a lyft to/ from home as my car would've taken 5-6 Raymond treaded me as a royal guest. He ensured that my car was taken care off properly and even got a lyft to/ from home as my car would've taken 5-6 hours to get it fixed. Very clean place and everyone is very friendly. More
by patelraj338
Employees Worked With
