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Jim Ellis Toyota of McDonough
McDonough, GA
8,517 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,517 reviews
February 24, 2020
Susan was amazing...didn't push us as we drove on to lot and then helped with anything needed when we were ready. She and her service kept us there to decide what we wanted (used or new) and led to an all and then helped with anything needed when we were ready. She and her service kept us there to decide what we wanted (used or new) and led to an all day affair to purchase a new 4runner. Susan gets 5 stars in our book. Maybe we should have bought our first Toyota long ago. After the sale we had a little issue and Susan and Chad (sale manager?) were jonny on the spot to handle it asap and had no problem with us following up at a later time. Well done thank you for the great service. More
by cautionlap
Verified CustomerEmployees Worked With
Chad sale manager was very helpful after purchase with a issue as well....well done Toyta team., Susan Crawford
February 24, 2020
Excellent salesman Mr . Ali Ahmad that is why I am a repeat buyer at Toyota . Thanks Mr. Ali! All paper work and everything on his end of the sale was done when I arrived the only thing left was signing repeat buyer at Toyota . Thanks Mr. Ali! All paper work and everything on his end of the sale was done when I arrived the only thing left was signing the paper work at the dealership Jim Ellis. More
by IWILLI95
February 24, 2020
It went well I was in for a 55,000 mile service and it went well. Amanda was friendly and she made sure I was aware of the problems that they found. She was helpfu I was in for a 55,000 mile service and it went well. Amanda was friendly and she made sure I was aware of the problems that they found. She was helpful. More
by ihampton
Employees Worked With
Amanda Cambron
February 24, 2020
two and a half hours for an oil change? Really ? I'm not a morning person but I made my appointment for 8:00 am to beat the crowd. I checked in at 7:46 am - to beat the crowd. My truck is then rea I'm not a morning person but I made my appointment for 8:00 am to beat the crowd. I checked in at 7:46 am - to beat the crowd. My truck is then ready at 10:15 am! This was a 20K Service which is only rotating the tires (not balanced) an oil change and change cabin filter. It doesn't take specialized skills to do this work and most places would have had me out in 45 minutes. I can see one and a half hours at the very most and then after that I am just mad. Who wouldn't be? Does the owner/manager know that this is the state of affairs? Would the owner or general manager like to sit that long somewhere? I bet HIS time is valuable, right? I guess prisoners have no rights and I shouldn't have become a prisoner by buying a new Toyota that requires warranty-required service? Is that your line of reasoning on this? How do you expect to sell vehicles with service like this? I will say that this definitely isn't the customer service reps fault. She's not the one working in the back, and she did check on it and explain to them that I have shipments that have to go out and that I needed my vehicle as I had obligations to take care of. Who is over the maintenance shop? Do they know it takes this long? Maybe you should find someone that is watching what is happening and that can motivate people to get in gear and get the job done? If the oil change person is slow then replace them. Just tell them it is not working out and that you won't let the business go down the toilet just because they don't feel like being in much of a hurry some days? It's been a few days but I'm still mad. What a crock! More
by sio2ga
Employees Worked With
oil-change guy, tire rotatation guy, cabin filter change guy
February 24, 2020
I was treated very well. The service representative was very nice and knowledgeable. The work was completed in a timely manner. Everything was handled appropriately. very nice and knowledgeable. The work was completed in a timely manner. Everything was handled appropriately. More
by PRAZEHIM34
Employees Worked With
Amanda Cambron
February 23, 2020
Thanks Miguel Perez and Jim Ellis toyota of McDonough for helping me find the vehicle I needed, a certified pre-owned 2018 Toyota Camry. Thanks helping me find the vehicle I needed, a certified pre-owned 2018 Toyota Camry. Thanks More
by Debbiegriffith92
Employees Worked With
Daniel Feliciano, Miguel Perez
February 23, 2020
Wonderful experience at the dealership. My husband and I bought 2 cars today. I’m glad we came to this dealership. Michael is a good sales professional!! bought 2 cars today. I’m glad we came to this dealership. Michael is a good sales professional!! More
by burkebrandicool
February 23, 2020
Great experience at this dealership . I had a bad experience at other Toyota’s. I’m glad my wife and I came to this dealership. Michael and Greg was great! experience at other Toyota’s. I’m glad my wife and I came to this dealership. Michael and Greg was great! More
by C.lester46
February 22, 2020
Leon was great helping our daughter buy her fist car! Amazing and knowledgeable service! Would highly recommend giving them a look if you are the market! Amazing and knowledgeable service! Would highly recommend giving them a look if you are the market! More
by Rexandlaurahill
Employees Worked With
