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Jim Ellis Toyota of McDonough
McDonough, GA
8,602 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,602 reviews
April 27, 2021
Took way too long for simple 5,000 miles maintenance over 1 hour and 45 minutes. Would like car vacuumed, too. Need better and quicker service especially when I had a scheduled appointment time 1 hour and 45 minutes. Would like car vacuumed, too. Need better and quicker service especially when I had a scheduled appointment time More
by cwandff
Verified CustomerEmployees Worked With
April 27, 2021
This was the EASIEST process I’ve been through. I’ve been a Honda girl for the last 10 years and just made the switch to TOYOTA! I’ll be a customer for life!!! Thanks to Neil and Miguel for all the help!!! a Honda girl for the last 10 years and just made the switch to TOYOTA! I’ll be a customer for life!!! Thanks to Neil and Miguel for all the help!!! More
by kafree10
April 27, 2021
Very helpful and courtesy is top notch. Thank you to the staff. I do not believe we could find another rep to help as much as Oscar. staff. I do not believe we could find another rep to help as much as Oscar. More
by kmcelhannon
Employees Worked With
April 27, 2021
Oscar was great. He did an exquisite job maintaining communication and maintaining professionalism. He answered all my questions clearly! Looking forward to working with this Toyota again. communication and maintaining professionalism. He answered all my questions clearly! Looking forward to working with this Toyota again. More
by MarjorieDezormo
Employees Worked With
April 27, 2021
Above and beyond. Very patient and took his time allowing my family to pick the best vehicle for our family. Alex is honest and respectful and I fully recommend him to anyone looking for a vehicle a allowing my family to pick the best vehicle for our family. Alex is honest and respectful and I fully recommend him to anyone looking for a vehicle at this dealership. More
by mrfisher
Employees Worked With
April 27, 2021
Alex was Very professional and knowledgeable of the car and process. Lacy helped me with financing and made the process seemless.. would definitely recommend Alex and process. Lacy helped me with financing and made the process seemless.. would definitely recommend Alex More
by Freetobegwen
Employees Worked With
April 26, 2021
Thank you Michael vega for the help you were a great help to me. Also thanks Miguel's for helping get my certified 2019 Rav4 to me. Also thanks Miguel's for helping get my certified 2019 Rav4 More
by Miriamparra2004
April 26, 2021
Thanks Meagan and as always you go above and beyond for customer satisfaction. I'd recommend this dealership for your service needs as the service staff does care. customer satisfaction. I'd recommend this dealership for your service needs as the service staff does care. More
by BGROOVER50
Employees Worked With
Meagan Thackston
April 26, 2021
Nathaniel gave superior service from start to finish. In addition, he made sure, I was provided with a ride home by Lyft services due the length of time for my service. Lastly, Nathaniel kept me informed of addition, he made sure, I was provided with a ride home by Lyft services due the length of time for my service. Lastly, Nathaniel kept me informed of the Lyft delayed service to pick me up from home. Nathaniel made my day smooth. More
by Antoinette Tinch
Employees Worked With
Nathaniel Lindsey
April 25, 2021
Great to work with Hudson! Very friendly and helpful! Got us a good deal and is very understanding! Glad we got to work with him! us a good deal and is very understanding! Glad we got to work with him! More
by Denise
Employees Worked With
