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Jim Ellis Toyota of McDonough

McDonough, GA

4.8
8,601 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,601 reviews

May 29, 2021

I definitely enjoyed my experience at this dealership. Niel especially helped me out with searching with a car I was looking for and a price I wanted, will come back and tell my friends about this. More

by Montrell Staley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Jim Ellis Toyota of McDonough responded

Montrell Staley, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

May 29, 2021

Great salesman Neil Williams and the finance mgr Tony Fuccuo . I felt welcomed and treated with courtesy. Received a great deal for my trade. I referred them both highly!! More

by staleyginnie58
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Staleyginnie58! We look forward to your next visit! Take care!

May 29, 2021

Alex E Miller- very comfortable experience! He Kept us entertained, hydrated, and even offered us some snacks. The showroom was very clean and everyone was very nice. More

by Esdailenicole
Recommend Dealer
Yes
Employees Worked With
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Esdailenicole! Thanks again for your business! Take care!

May 28, 2021

NOT HONEST!! Wanted to sell me a tire when I didn’t need one!! Lied about my tire leaking air. I was told my tire had a nail it it AND IT WAS LEAKING AIR!!! I was told The dealership does NOT repair tire More

by SASCATS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Jim Ellis Toyota of McDonough responded

Sascats, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. We would like the chance to talk to you further so please do call us at (770) 746-9374 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

May 28, 2021

Alex E Miller was a great salesman he explained everything to me and was a man of his word. Very respectful and has a bright future ahead of him More

by Powerandpull
Recommend Dealer
Yes
Employees Worked With
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Powerandpull! Thanks again for your business! Take care!

May 28, 2021

Amazing !!! He helped me with the best deal possible. I had a trade in and he got me the max ! I absolutely love my new vehicle and did I’ll definitely recommend him to anyone looking. Thank you Javon Harr More

by Jasminenbrown8493
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ja'Von Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Smith
Jun 03, 2021 -

Jim Ellis Toyota of McDonough responded

Jasminenbrown8493, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

May 28, 2021

Great place, great services, highly recommended. You can literally work in with high expectations and work out with smiles on your face as people like Miss Rose and Miss Susan can make your visit for busine More

by Peace
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rose Bristol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susan Crawford
Jun 03, 2021 -

Jim Ellis Toyota of McDonough responded

Peace, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for the positive feedback, and we hope that you have a great day!

May 28, 2021

I like Neil and Gary willingness to meet my target pricing. They offered me good deal. I would recommend Neil and Gary if go go to the dealership. More

by tantrantho
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Escoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Jim Ellis Toyota of McDonough responded

Tantrantho, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

May 27, 2021

Ms rose was actually the greatest person to be put with from ms Susan and helped me thru my process of getting into my truck. More

by Sookie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rose Bristol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Jim Ellis Toyota of McDonough responded

Sookie, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

May 27, 2021

Takes to long to get a oil change 3 hrs 15 suggestion shuttle service temp car for the day Try something different to kill the time More

by RAVENELLA
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Our service was great
Jun 10, 2021 -

Jim Ellis Toyota of McDonough responded

Ravenella, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Toyota of McDonough!

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