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Jim Ellis Toyota of McDonough
McDonough, GA
8,601 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,601 reviews
June 01, 2021
Even though I had made an appointment, it still took 2 hours to just get a multi-point inspection and a brake check. That's too long. I think the service dept. must double book appts. My service rep sh hours to just get a multi-point inspection and a brake check. That's too long. I think the service dept. must double book appts. My service rep should have checked in with me 30 to 45 minutes after I started waiting. The waiting area was nice. More
by Shkrober
Verified CustomerEmployees Worked With
Cecilia
June 01, 2021
Stephanie was fantastic She knew her job well. The wait Stephanie was fantastic She knew her job well. The wait was not so long and the lounge was nice. I would have wished for a cup of coffee but I under Stephanie was fantastic She knew her job well. The wait was not so long and the lounge was nice. I would have wished for a cup of coffee but I understand as a result of the Virus that has not been restored. I rented a car here in the past also a very good experience. I will be back for more service. Very impressed. More
by ljhickey
Employees Worked With
Stephaine
May 31, 2021
What a wonderful experience this has been. I will recommend this dealership and Rose to friends. I was so pleasantly surprised with the entire experience. recommend this dealership and Rose to friends. I was so pleasantly surprised with the entire experience. More
by Lucky Lady
Employees Worked With
May 31, 2021
Very nice suggestions about priority service needed, loved the Lyft ride to get get my nails done whirled they were working on my car! Thank you! loved the Lyft ride to get get my nails done whirled they were working on my car! Thank you! More
by ADAPAVON
Employees Worked With
Patricia Silvertein
May 30, 2021
My purchase experience with Jay was amazing. He, his supervisor and the entire finance team speedily and professional handled my deal. I look forward to doing business with them in the future. supervisor and the entire finance team speedily and professional handled my deal. I look forward to doing business with them in the future. More
by danellejupiter
Employees Worked With
May 30, 2021
Came in to trade in my 14 subaru and was looking at a camry. Gary, the sales manager got us situated as soon as we walked in and put us with Myles our salesman. He was so patient and very helpful. Would camry. Gary, the sales manager got us situated as soon as we walked in and put us with Myles our salesman. He was so patient and very helpful. Would definitely recommend this dealership to everyone!! More
by hunter.manley
May 29, 2021
Causwell is amazing. He has Great customer service skills & is very knowledgeable !! this is my third vehicle he helped me purchase. I’m a happy customer !!! & is very knowledgeable !! this is my third vehicle he helped me purchase. I’m a happy customer !!! More
by Queen
Employees Worked With
Caswell Walker
May 29, 2021
Malcolm was an EXCELLENT salesman. Being it was my first car, I didn’t know all the questions to ask, but he was very helpful and patient with me. car, I didn’t know all the questions to ask, but he was very helpful and patient with me. More
by destinee.smith
Employees Worked With
Malcolm Redd
May 29, 2021
Had an awesome experience with Mr Ali and Miss Mallory Roberts today purchasing my new 2021 Toyota Highlander. My second vehicle from here and service is always great! Roberts today purchasing my new 2021 Toyota Highlander. My second vehicle from here and service is always great! More
by Teresa
Employees Worked With
