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Jim Ellis Toyota of McDonough
McDonough, GA
8,600 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,600 reviews
June 02, 2021
Brian was Awesome! Very knowledgeable and he helped me step by step on my 2and Toyota purchase form the dealership. The entire team was very helpful. AWESOME EXPERIENCE. step by step on my 2and Toyota purchase form the dealership. The entire team was very helpful. AWESOME EXPERIENCE. More
by ransomrlr
June 02, 2021
Brian was the best pre and post sale. He's still checking on me to make sure all is well. They(he and Sandra) are truly a blessing. on me to make sure all is well. They(he and Sandra) are truly a blessing. More
by jlm3750
June 02, 2021
Brian was very polite and knowledgeable of the vehicle. Very pleasant to work with. The detail department needs to be more careful. Stained passenger seat Very pleasant to work with. The detail department needs to be more careful. Stained passenger seat More
by David Copeland
June 02, 2021
I had a great experience with the dealership. Had good selection of cars and at a good price. The salesman I worked with was very nice a d informative about the car. I highly recommend this dealership. selection of cars and at a good price. The salesman I worked with was very nice a d informative about the car. I highly recommend this dealership. More
by dvontae79
Verified CustomerEmployees Worked With
June 02, 2021
Fantastic experience from Sales to Service department. That treat you like family which is rare in the car business! We came in for our routine maintenance and ended up buying a new car. That treat you like family which is rare in the car business! We came in for our routine maintenance and ended up buying a new car. More
by TheBrowns
June 01, 2021
Great person! Great service would recommend to anyone. Was very friendly and funny. Had great conversations. Fran helped and listened and listened and helped alot Was very friendly and funny. Had great conversations. Fran helped and listened and listened and helped alot More
by goinsbri.1234
Employees Worked With
Fran West
June 01, 2021
The whole car buying process was very easy. Neil Williams was extremely helpful and courteous. The whole team was amazing. I would definitely recommend. Great job! Williams was extremely helpful and courteous. The whole team was amazing. I would definitely recommend. Great job! More
by chenderson416
Employees Worked With
June 01, 2021
No appointment but they got me in. It would have been nice if they had some type of hot food available to buy in the coffee shop area. Maybe even menu’s for delivery. nice if they had some type of hot food available to buy in the coffee shop area. Maybe even menu’s for delivery. More
by kblove001
June 01, 2021
I highly recommend this dealership. From the moment we walked in to the moment we drove off in our brand new car, we felt comfortable. walked in to the moment we drove off in our brand new car, we felt comfortable. More
by Tweetnik19
Employees Worked With
June 01, 2021
Even though I had made an appointment, it still took 2 hours to just get a multi-point inspection and a brake check. That's too long. I think the service dept. must double book appts. My service rep sh hours to just get a multi-point inspection and a brake check. That's too long. I think the service dept. must double book appts. My service rep should have checked in with me 30 to 45 minutes after I started waiting. The waiting area was nice. More
by Shkrober
Employees Worked With
Cecilia
