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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,423 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,423 reviews

June 04, 2024

Leon Poole is an exceptional sales person. Answered all my questions and always responded in a timely manner. Excellent customer service! More

by fbjarvis
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're delighted to hear that Leon provided you with exceptional customer service and answered all your questions promptly. We'll make sure to share your appreciation with him. We look forward to serving you again in the future!

June 03, 2024

Always the best service. Never have to worry about it being a hassle. She handles business. More

by luisrobertson01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

We are so glad to hear that you always experience the best service with us here at Jim Ellis Toyota. Thanks for highlighting Victoria, who provided you with such a positive experience! We hope to be of service to you again in the future. Thanks again for your business! Take care!

June 03, 2024

Professional and Great Service. Professional and Great Service. Professional and Great Service. Professional and Great Service. More

by Norman.bell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your review! We are so glad to know we made your experience with us a 5-star one! We're looking forward to your next visit with us, come see us again soon.

June 03, 2024

Great service and they found us exactly what we wanted…even when we had to wait More

by jlkonken
Recommend Dealer
Yes
Employees Worked With
Cameron Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thanks again for your business! Take care!

June 03, 2024

Excellent from the time that I arrived in the receiving area. Hooray for my service attendant and Jim Ellis. The feeling there is good!! More

by ERNESTAHOLMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. We are glad to hear you had a great experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your time. We are always more than happy to assist you if anything else comes up. Take care!

June 03, 2024

Brand new 2023 Tundra, sill have trim that WON'T stay on this has been ongoing since I bought the truck in Sept. Of 23. Was given a23 to use while Toyta looked at my truck and it has same issue. 5th piece o More

by SAMOHTEYMA1
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

We’re very sorry to hear about your experience and appreciate your feedback. This is not the level of service we aim to provide. Please reach out to our service manager, Jimmy Hernandez, via email at jimmyh@jimellis.com so we can address your concerns and work to improve your experience with us. Thank you for bringing this to our attention. We want to work to make things right for you.

June 02, 2024

Required inspection was done in a timely manner. Kudos to the ladies in the service department. They are always more attentive and generally friendlier than the guys. More

by jimmyalbertson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're pleased to hear that your required inspection was completed promptly. We're especially grateful for your kind words about the ladies in our service department. They truly appreciate your recognition of their attentiveness and friendliness. If there's anything else we can assist you with, please let us know. We look forward to serving you again at Jim Ellis Toyota!

June 02, 2024

Shout out to Luis over at Jim Ellis! He was a great and really put forth the effort to help us. I was able to get my first car thanks to him. More

by Mdrayton070601
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for leaving a review! We're thrilled to hear that Luis provided exceptional service and helped you get your first car. At Jim Ellis Toyota, we love to prioritize our customer's enjoyment. Congratulations on your new Toyota! Come and see us again soon!

June 02, 2024

They were such great service with offering to trade my car while other car got maintenance More

by THEIGHTS810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Neil and the sales manager. As well as Tony (I think) in finance
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Jun 04, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're glad to hear you had a great experience with our service team. Offering a trade-in while your car was being serviced is just one way we aim to provide exceptional customer care. We appreciate your business and look forward to serving you again!

June 02, 2024

You guys made my situation worse, then “washed your hands of it” refusing to correct it. Claiming “that is how tacomas drive” which is absolute B.S. I know Toyota didn’t design their trucks to vibrate More

by Dennisjgarry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Hernandez
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Jun 04, 2024 -

Jim Ellis Toyota of McDonough responded

We’re very sorry to hear about your experience and appreciate your feedback. This is not the level of service we aim to provide. Please reach out to our service manager, Jimmy Hernandez, at jimmyh@jimellis.com so we can address your concerns and work to improve your experience with us. Thank you for bringing this to our attention.

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