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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,423 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,423 reviews

June 07, 2024

Salesman was nice and didn’t lie about fuel economy Have had many complaints on car More

by wyo.willie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Jim Ellis Toyota of McDonough responded

We appreciate your positive feedback! It's great to hear that you had a pleasant experience with our sales team and that they provided you with accurate information. If you have any questions or need further assistance in the future, feel free to reach out to us. Thank you for choosing us for your car-buying needs, and we look forward to serving you again!

June 07, 2024

Carlos was the best Sales Consultant I have ever worked with. He was very attentive, informative and responsive to every question/concern I had throughout the process. Cannot recommend him and everyone els More

by Alex Kicklighter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lacy Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience! We're thrilled to hear that Carlos provided you with exceptional service and that he was attentive, informative, and responsive to all your questions and concerns. We'll be sure to pass along your kind words to him and the rest of our team at Jim Ellis Toyota of McDonough. If you ever need anything in the future, don't hesitate to reach out. We appreciate your recommendation and look forward to serving you again!

June 07, 2024

Alex was amazing. She helped me with everything that needed to be done and made sure everything was taken care of asap. Luis also played a great part in helping me fin More

by oliviamichelle321
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lacy Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words about Alex and Luis! We're thrilled to hear that they provided you with excellent service at Jim Ellis Toyota. We're proud to have them as part of our team. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

June 07, 2024

We would never recommend a different dealership! This place has been absolutely amazing! 10/10!!! More

by fishingforlife1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you had such an amazing experience with us! Thank you for your kind words and for choosing our dealership. Your satisfaction is our top priority, and we're thrilled to have earned your trust and recommendation. If there's anything else we can do for you in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

June 07, 2024

Very pleasant experience. Zac was the best. He helped me with everything I needed and was not pushy at all!! Got a great deal and a great vehicle! More

by trudiebettini25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachery Leduc
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words about Zach! We're thrilled to hear that he provided you with excellent service at Jim Ellis Toyota. We're proud to have him as part of our team. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

June 07, 2024

I had an amazing experience selling my car with Shanya! She is so amazing and has great customer service More

by Taniya.destinie8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shanya Alexandra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words about Shanya! We're thrilled to hear that she provided you with excellent service at Jim Ellis Toyota. We're proud to have her as part of our team. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

June 06, 2024

Excellent Service! The best dealership I ever dealt with. Raymond was very professional and attentive. He kept me updated and had his driver bring me home and pick me u More

by maidaadelia291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're delighted to hear that you had an excellent experience with us and that Raymond provided professional and attentive service. It's great to know that our team went out of their way to be helpful and that you appreciated the convenience of our shuttle service. If you need anything else or have any further comments, please don't hesitate to reach out. We look forward to serving you again at Jim Ellis Toyota!

June 06, 2024

I’ve always had very good service with parts and service needs. Katie is knowledgeable, professional and kept me informed of my vehicle status. I highly recommend this dealership. More

by 1974dat260z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're thrilled to hear that you've consistently received excellent service for your parts and service needs. Katie's qualities are truly valued here, and we appreciate your recommendation. If you need anything else or have any further comments, please don't hesitate to reach out. We look forward to continuing to serve you at Jim Ellis Toyota!

June 06, 2024

This dealership has been very Quick, efficient, pleasant, and reliable to my needs. I hope it continues when my warranty expires.🤔 More

by maryberry0817
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experiences with us! Rest assured, our commitment to providing quick, efficient, and reliable service remains steadfast regardless of warranty status. We strive to maintain the same level of excellence in all aspects of our dealership, and we look forward to continuing to meet your automotive needs for years to come. Thank you for choosing Jim Ellis Toyota!

June 06, 2024

The actual dealership is fine. Location great. However my service advisor was not to my satisfaction. More

by COPELANDT1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Jim Ellis Toyota of McDonough responded

We appreciate your feedback and apologize for any dissatisfaction with your service advisor. Our aim is to provide excellent service to all our customers, and we regret if we fell short of your expectations in this instance. Your feedback helps us improve, so if you have any specific concerns or suggestions on how we can better serve you in the future, please feel free to share them with us. We value your business and hope to have the opportunity to make things right for you in the future.

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