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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,418 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,419 reviews

October 19, 2024

Hudson has incredible custom service. He stayed late at work to help get us in the vehicles we wanted and made sure that we were completely satisfied! More

by Tony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for recognizing Hudson's exceptional customer service! We're proud to have team members who go the extra mile to ensure our customers are completely satisfied. We appreciate your feedback and look forward to serving you again at Jim Ellis Toyota of McDonough!

October 19, 2024

I came into toyota not expecting to sell my vehicle, but upon working with shanya, I received a great deal! More

by RS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shanya Alexandra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Jim Ellis Toyota of McDonough responded

We're so glad to hear that you had a great experience! It's fantastic that we could help you get a great deal on your vehicle. Thank you for choosing Jim Ellis Toyota of McDonough, and we look forward to working with you again!

October 18, 2024

David Washington was the most patient Sales associate. He took time and explained Every detail with me. No complaints at all. I will be consulting him on my next purchase More

by cas31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're so glad to hear that David Washington's patience and attention to detail made your experience a great one. We appreciate your trust in him and look forward to assisting you with your next purchase at Jim Ellis Toyota of McDonough!

October 18, 2024

No pressure sales. All car features were explained thoroughly. They worked with me on the price. Great overall experience. More

by Blueknight75
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Ogoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience! We're glad to hear that you enjoyed a no-pressure sales process and that our team took the time to explain all the features thoroughly. It's great to know we could work with you on the price and provide a positive overall experience. We appreciate your business at Jim Ellis Toyota of McDonough and look forward to serving you again!

October 17, 2024

David Washington was very professional and provided great customer service. He answer all questions regarding our sales. Mr. Washington provided us with the best deal that fit our family. Rate 10/10 More

by Mckibben82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience! We’re delighted to hear that David Washington provided exceptional customer service and helped you find the best deal for your family. At Jim Ellis Toyota of McDonough, we always aim to deliver professional service and make the car-buying process as smooth as possible. We truly appreciate your feedback and your 10/10 rating!

October 17, 2024

Amari K’yre was amazing to work with and helped me find a car thank you! More

by Rshdmusic1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amari Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for the great feedback! We’re happy to hear that Amari K’yre helped you find the perfect car and made your experience an amazing one. At Jim Ellis Toyota of McDonough, we always aim to assist our customers every step of the way. We appreciate your business and look forward to serving you again in the future!

October 17, 2024

David Washington was great. Very professional, quick service and friendly representative. Answered all our needs and got us qualified. More

by jpnalband
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you so much for the kind words! We’re thrilled to hear that David Washington provided you with excellent service and was able to meet all your needs. At Jim Ellis Toyota of McDonough, we strive to offer professional, friendly, and efficient service for all our customers. We appreciate your business and look forward to serving you again in the future!

October 16, 2024

David Washington is the best sellsmen we ever had coming to Jim Ellis Toyota in McDonough GA.we recommend him to everyone. More

by bryannsimmons69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your kind words and recommendation! We're thrilled to hear that David Washington provided you with such a great experience. At Jim Ellis Toyota of McDonough, we take pride in our team, and it's wonderful to know David exceeded your expectations. We appreciate your support and look forward to serving you again in the future!

October 16, 2024

I’ve had my 4Runner for 2 years. The best year, the service department has gone way down. My wait time is near 2 hours for oil changes and 4 hours for anything else. They “changed” m More

by chrissyroth76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Persaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you've faced with our service department. This is not the level of service we strive to provide at Jim Ellis Toyota of McDonough, and we understand how important clear communication and efficient service are, especially when it comes to maintaining your vehicle. We would love the opportunity to make things right and address your concerns directly. You can contact our service director, Jimmy Hernandez, at 770-288-3746, and we will ensure a team member follows up with you as soon as possible. Your feedback is important to us, and we're committed to improving your experience moving forward. Thank you for your loyalty over the past two years.

October 15, 2024

Keisha S. was excellent from tge time she contacted me on the phone and made sure i had the best car. Wonderful Service. More

by Deynar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keisha Stubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience! We're delighted to hear that Keisha S. provided you with excellent service and helped you find the best vehicle and deal. At Jim Ellis Toyota of McDonough, we're committed to making sure our customers leave satisfied, and it’s great to know Keisha delivered. We appreciate your business and look forward to assisting you again in the future!

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