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Jim Ellis Mazda Marietta - Service Center
Marietta, GA
1,030 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,030 Reviews of Jim Ellis Mazda Marietta - Service Center
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October 08, 2018
Awesome and Professional This was a very pleasant experience all around! Refreshing change from other car delaers I have visited for service! Highly recommend! If I could g This was a very pleasant experience all around! Refreshing change from other car delaers I have visited for service! Highly recommend! If I could give more than 5 stars I would. More
by LORRIEHEIKEN
Verified Customer
October 08, 2018
The service was very poor The advisor was very rude and not at all pleasant to talk too. I changed my appointments 3 times because I needed the loaner and after so much of back The advisor was very rude and not at all pleasant to talk too. I changed my appointments 3 times because I needed the loaner and after so much of back and forth, I finally got the loaner for the time of my car service. When I arrived I handed over my keys and went to the loaner department to get the loaner because I had some emergency. But this advisor Eddie jumped in the middle from nowhere and started saying- " we don't provide loaners for the car service". If you don't provide (which is not the case- because you did provide me multiple times in last 3 years) than your loaner department shouldn't have scheduled me for the loaner as well promised me the dates. I have been a customer of this location since the past 3 years and have bought 2 cars but this service department is getting worse every day. Moreover, I asked my advisor to clean my car window which had some gluey thing on it and also asked to get the car cleaned from inside, he promised me to do it and he didn't do that. I didn't have good experience coming to this place. More
by PAYAL.PATIDAR
Employees Worked With
October 07, 2018
New car first service turned down for being a walk-in My service advisor was Eddie Goines. I bought a new Mazda this year and was coming in for my first service on a Tuesday at 7am. I was the first car in My service advisor was Eddie Goines. I bought a new Mazda this year and was coming in for my first service on a Tuesday at 7am. I was the first car in the service lane that morning. I did not have an appointment and was coming in as a walk in. Eddie informed me that he was not taking any walk-ins and that I should schedule an appointment so I went ahead and set one up with him two days later. I live in Loganville, GA and have many other Mazda dealerships near me. I chose to have it serviced at Jim Ellis Mazda Marietta because it's the selling dealer and I had a great car buying experience here. I'm a software developer and I had plenty of work that morning. I could have easily waited 3-4 hours for my cars first service while working in the lobby. Eddie did not ask how much time I had nor took the time to see how far I had driven to the dealer. He was not taking a walk-in regardless so I had to make the trip all the way from Loganville again on Thursday. I wrote service for several years and took many walk-ins over that time period. Especially if they drove far, bought the car from us, and we're coming in for their first service. Especially if they were the first car in the service lane that morning. In the future, I will get my car serviced at a closer dealership where there is a lower possibility of my business being turned down for being a walk in. More
by fuskovic
Employees Worked With
October 06, 2018
Very Pleased Eddie informed me when I first arrived that they were running late due to being short one employee. He also disclosed that the reason for the employee Eddie informed me when I first arrived that they were running late due to being short one employee. He also disclosed that the reason for the employee not being there was that they were with the national guard and was called to service. I was very pleased that I was informed up front so that if need be I could make other arrangements. For me it would not have madder the excuse, people get sick and things happen. But to know that the person was helping the country instead of changing my oil I was more than Okay with that. The area for waiting is very nice and plenty of snacks and drinks available. Mazda has done a very good job at making customers feel comfortable and welcomed. More
by renee_hatcher
Employees Worked With
October 06, 2018
Power brakes issue Doug at the service desk was great! He got me in quickly and was extremely professional. My issue was one that Mazda had extended the warranty for. Doug at the service desk was great! He got me in quickly and was extremely professional. My issue was one that Mazda had extended the warranty for. More
by SHANNONKOSZ
Employees Worked With
Doug Aldridge
October 06, 2018
Awesome Visit I scheduled an appointment to a voluntary recall. I arrived and was escorted into the waiting area and sat down with refreshments for a few minutes. I scheduled an appointment to a voluntary recall. I arrived and was escorted into the waiting area and sat down with refreshments for a few minutes. I then received a car to use while mine was being repaired and I was on the road again. I went back after a few days and I was in and out in minutes. Great customer service... More
by WILLIAMS.SHARON52
Employees Worked With
Other Employees :
I didn't get the young ladies names that greet and handle the rental cars.
October 05, 2018
Pleasant The employees were very helpful in explaining the issues with my car and finding me the best deals. I will definitely be coming back for all of my car The employees were very helpful in explaining the issues with my car and finding me the best deals. I will definitely be coming back for all of my car’s needs to this store. More
by KAEDAN17
Employees Worked With
October 05, 2018
Jim Ellis Mazda service - best around Been using these guys for over 10 years. Eddie has been there since i started coming in he is very knowledgeable and explains what is needed and what Been using these guys for over 10 years. Eddie has been there since i started coming in he is very knowledgeable and explains what is needed and what is optional. Thanks, Eddie, Robin, and team. More
by BILL@LOYALTYLANE.COM
Employees Worked With
October 04, 2018
Much improved Friendly, first name used. Kept me updated on the status of service. Returned my calls. Friendly. Much better than last time I was in for service. Friendly, first name used. Kept me updated on the status of service. Returned my calls. Friendly. Much better than last time I was in for service. More
by MNANAJO3
Employees Worked With
Doug Aldridge
October 04, 2018
Great! Everyone was very helpful and courteous. This was my first service appointment so I was unsure how it would go. I love that they keep you updated and Everyone was very helpful and courteous. This was my first service appointment so I was unsure how it would go. I love that they keep you updated and seem to really value your time. Good experience overall! More
by tikitoca10
Employees Worked With
Terrence Duane Meyers
