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Jim Ellis Mazda Marietta - Service Center
Marietta, GA
1,030 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,030 Reviews of Jim Ellis Mazda Marietta - Service Center
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November 15, 2018
Car Damaged during Repair/Dishonest General Manager, Chuck W I purchased a brand new car from this dealership 5 months ago. For my first service, I brought my vehicle back here for its first service. Upon picku I purchased a brand new car from this dealership 5 months ago. For my first service, I brought my vehicle back here for its first service. Upon pickup of my vehicle, I noticed the front end of my car was hit and not one staff member thought to bring this to my attention, There was no empathy shown at the time of discovery. Nonetheless, I emailed the GM, Chuck Wallace. He appeared to be genuine and honest; however, I soon learne was all deception. Chuck offered to buy my vehicle back after the damage- this was a lie. Chuck offered to provide me with a written letter after the damage- this never occurred. Most portsbrjt, Chuck lied about who he took my vehicle to, for the repair. I regret purchasing a vehicle cfromm More
by Kinsmom
Verified Customer
November 14, 2018
Steering Wheel Replacement The wrap on the steering wheel was splitting and needed replacement under the warranty. It took a little longer to get the approval and get the steer The wrap on the steering wheel was splitting and needed replacement under the warranty. It took a little longer to get the approval and get the steering wheel then I would like but once it was approved and delivered the service department did and excellent job of replacing it More
by Dustin
November 14, 2018
what went wrong? I had an appointment to have oil changed, have headlight light bulb and windshield wipers changed. Signed $129 total with an estimate of an hour and a I had an appointment to have oil changed, have headlight light bulb and windshield wipers changed. Signed $129 total with an estimate of an hour and a half waiting time. Said I wanted my old wiper blades because I had just bought them and was gonna return them. Two hours later my car is ready but my service adv not there. He told me at 1 he was going for lunch but would be back by the time my car was ready. By then I was in a hurry to leave and get to work so I didn't question the job done. Looking at the bill now my oil change on my mazda5 was $61.50 ! No old wiper blades inside my car. So the total visit for three minor things ended up costing me $194 including my not returned old wiper blades. On top of everything I was given keys, door opened to drive out and when I get ready to go there is a cone in front of my car. Glad I paid attention. More
by LEENAWOOD99
Employees Worked With
don't know his name, Doug Aldridge
November 14, 2018
Amazing experience This is a very beautiful service center comes with excellent service. Providing snacks, coffe and some drinks. Very comfortable environment. Strongly This is a very beautiful service center comes with excellent service. Providing snacks, coffe and some drinks. Very comfortable environment. Strongly suggest Mazda owners visit this dealership. More
by KENCHAI910
Employees Worked With
November 14, 2018
First Service for New Lease As always, Eddie got me in quickly and took care of the routine maintenance. This is my 3rd Mazda being serviced here. I can always get slotted in. Th As always, Eddie got me in quickly and took care of the routine maintenance. This is my 3rd Mazda being serviced here. I can always get slotted in. Their new facility is very conducive to getting work done while waiting. More
by ALYNCH2
Employees Worked With
November 13, 2018
Great Customer Service Terrence, my service advisor is very professional and particularly adept at multi-tasking. He referred to me by name and explains everything patientl Terrence, my service advisor is very professional and particularly adept at multi-tasking. He referred to me by name and explains everything patiently and in laymen's terms. Although the waiting area is comfortable and stocked with drinks and snacks the guys in the shop do what they can to respect my time and I'm usually in & out within 2 hours. I especially appreciate that they appear to make an effort to keep my costs low and they even wash my car. More
by ZBAIH
Employees Worked With
Terrence Myers
November 13, 2018
Awesome Experience I've been a customer with Jim Ellis Mazda for the past 12 years. I have a had nothing but the best customer service that can be expected. Eddie is awe I've been a customer with Jim Ellis Mazda for the past 12 years. I have a had nothing but the best customer service that can be expected. Eddie is awesome he always explains everything in great detail and makes me feel very comfortable knowing that I'm getting what I need in services and repairs. More
by MARVJOHNSON1
November 12, 2018
Service prices a bit high I think the cost for the 4 wheel alignment is just way too much. To pay $100 I think is very excessive. I had it done just last year for half the pric I think the cost for the 4 wheel alignment is just way too much. To pay $100 I think is very excessive. I had it done just last year for half the price. As well in other state for even lower. Just wish they could help out the consumer with more affordable service pricing. I also enquired about Balance and they told me price was almost $20 more than what I saw on the website for the same service. If I could take my mazda else where for alignment I would but only mazda can do it right, not like with other cars where you have other options. For this alone they should help us out by not take advantage on pricing. Everything and everyone else great, very friendly, kid friendly waiting area. More
by cde
Employees Worked With
Not sure who service advisor was
November 12, 2018
Don’t buy from these guys, Don’t go here for service!! Don’t buy from these guys, Don’t go here for service, A history of my ownership and most recent experience with them below We purchased my wife's M Don’t buy from these guys, Don’t go here for service, A history of my ownership and most recent experience with them below We purchased my wife's Mazda from this dealer in 2016 brand new when they were still at their old location. At the time their sales staff assured us of the excellent experience we'll have through our ownership and the amenities and services available to their customers to make life easier including their "loaner car" program. The CX-5 we purchased overall has been flawless, we've only been in for routine maintenance barring a week long repair earlier in the year due to some creature issues. We hadn't had any issues with this dealer's service department till that visit. We brought our car in and were told it'd take a while to get it looked at cuz the shop was backed up; we weren't given a loaner or even an offer to provide a rental car (dealer footing the bill) like a lot of other brand dealers do. Our service advisor at the time (Doug) would never return calls or answer. It took trips to the dealer to get a status on my vehicle. Eventually after a conversation from their then temp service manager they magically had a loaner for us. After that trip, my wife took her car in for an oil change and tire rotation that took 3 hours which was a walk-in. I know the wait times can be subjective but I’ve never had to wait 3 hours at a dealer for that service and have owned 7 brands. Her service advisor was again Doug who was extremely rude to her. So I took it back in this weekend to have an oil change and tire rotation done only to be told by them that they were now an appointment only shop. It took pulling teeth to get them to see my perspective as a customer who purchased a vehicle from them with certain expectations that they clearly do not live up to. The dealership is 12 miles from our house (Closest dealer). They don’t provide loaners as they stated, their service even with an appointment takes “at least an hour and a half”. To top it all off; a synthetic oil change and tire rotation is $82 which is absurd for a non-premium brand. I play $120 for 3 oil changes and rotations on my Nissan which also takes more oil than the Mazda. This dealer provides a terrible customer service experience post purchase. The sales staff and service staff are not on the same page. Mazda has a great product and the wife and I were very excited to hear of a turbo charged CX-5 hitting the US market but these experiences with this dealer, the lack of other dealers within a reasonable distance from where we live or work has put us off from the brand as a whole. I’m honestly looking at alternate service options because even after calling Mazda corporate, their answer to me was “Dealers are privately owned, we can’t do anything about this”. More
by asur
Employees Worked With
Doug Aldridge
November 09, 2018
Worst service. Rude. Take advantage of clients Never going there. I had an emergency and they treated me like crap. Not people oriented. Yelled at me. Kept some parts that I requested back. Never going there. I had an emergency and they treated me like crap. Not people oriented. Yelled at me. Kept some parts that I requested back. More
by ajzuleta12
Employees Worked With
Other Employees :
Doug Aldridge, Keith Paulk, Peter Uko
