Jim Ellis Mazda Marietta - Service Center

I have enjoyed doing business with your dealership for years For 12 years I have done business with this dealership and Eddie Goines is very professional and knowledgeable. I would trust my car to anyone else. For 12 years I have done business with this dealership and Eddie Goines is very professional and knowledgeable. I would trust my car to anyone else. More

Service Center - Thumbs Up! Brought my Mazda 3 in for a new tires and an oil leak issue. Eddie, in the service department, took great care to keep me updated on the status of my Brought my Mazda 3 in for a new tires and an oil leak issue. Eddie, in the service department, took great care to keep me updated on the status of my repairs and answer any questions I had. Waiting area was pleasant - lots of seating, snacks, coffee & beverages. My car is happy and so am I. More

Great service until checkout Top-rate and very efficient service. Great service until check-out when some lady forgot that kindness and customer service matter. Eddie was great th Top-rate and very efficient service. Great service until check-out when some lady forgot that kindness and customer service matter. Eddie was great though. More

Great service Having Apple CarPlay install was easy and they were very helpful in getting me to my job and getting me back to pick up my car when it was completed c Having Apple CarPlay install was easy and they were very helpful in getting me to my job and getting me back to pick up my car when it was completed couldn’t of asked for a better experience. More

Excellent Service Great People Very nice environment clean comfortable waiting area, great professional service. Eddie was very courteous and explained my options very well, he also Very nice environment clean comfortable waiting area, great professional service. Eddie was very courteous and explained my options very well, he also asked me about my plans on the Leased vehicle and future maintenance plans More

Service Department Awesome The service depart is always amazing, attentive, and acclimated to the customer. Eddie and Doug are the best! Service done quickly and attention to de The service depart is always amazing, attentive, and acclimated to the customer. Eddie and Doug are the best! Service done quickly and attention to detail is great. More

Surprise surprise! Went for complimentary first oil change etc. Everything fine until tech comes out and tells us that the windshield washer system is kaput. The roden Went for complimentary first oil change etc. Everything fine until tech comes out and tells us that the windshield washer system is kaput. The rodents ate it! this was discovered when doing fluid top offs. We were advised that it would cost $350.00+ to repair, oops! The suggestion is that the damage, which is extensive occurred in our garage that houses the vehicle. We may have used the washer once in 5 months and the fluid in the tank would not indicate that the fill pipe was damaged, only known when refilling. We have had 2 vehicles garaged for twenty years and never anything like this. We went home deciding to wait for repair. We left the car out and swept the garage floor looking for plastic residue. Found none. Inspected the garage for rat or mouse droppings. None. we surmise that there is a good chance that the damage came with us when we left the lot in April. At that time your construction was in process and vehicles were kept everywhere. There was cold weather in Feb., March, April. We were told that the rodents go into engine compartments when it is cold, we have been through a quite warm summer. We do not have a rodent problem, new Toyotas and Nissans resided in our garage since 2000. My wife was extremely pleased with her red Mazda crossover, safe, comfortable, and attractive. No reflection on excellent service but what could be next? Thanks for your attention. Bruce Krantz More

Routine Service a breeze at Jim Ellis I took my CX-9 in for routine service, and from start to finish, it was timely and very efficient. Thank you Jim Ellis for making this so easy for me, I took my CX-9 in for routine service, and from start to finish, it was timely and very efficient. Thank you Jim Ellis for making this so easy for me, I also enjoyed all the new features of the new facility. TV and waiting area very comfortable. More

Quick oil change The new location of this dealership is easy to access. The service department is easy to find as well as enter. My car was ready to go about 30 minu The new location of this dealership is easy to access. The service department is easy to find as well as enter. My car was ready to go about 30 minutes after my appointment time. Customer accommodations are very nice. The staff is friendly. I will pass on the complimentary car wash the next time. It left some fine swirl marks on the car. Otherwise it was a good experience. More

Very Positive Eddie Goines is knowledgeable, helpfulful, and pleasant. My wait is never long and the customer waiting area is extremely nice. When needed, I am Eddie Goines is knowledgeable, helpfulful, and pleasant. My wait is never long and the customer waiting area is extremely nice. When needed, I am always provided a loaner vehicle. More