Jim Ellis Mazda Marietta - Service Center

My service technician/customer service rep is fantastic. Goes out of his way to ensure you are welcomed. Goes out of his way to ensure you are welcomed. More

Chris was very informative and courteous. The wait was short and the waiting area very nice and all areas were extremely clean. The wait was short and the waiting area very nice and all areas were extremely clean. More

Every one involved during my Service Dept. visit was very helpful, answered all my questions, kept me informed of service progress. Thank you visit was very helpful, answered all my questions, kept me informed of service progress. Thank you More

I loved the option to have my car picked up for service! I had been thinking of taking my car to a closer shop when the Chamblee location closed, but really wanted to stay with the dealership. Luckily, I di I had been thinking of taking my car to a closer shop when the Chamblee location closed, but really wanted to stay with the dealership. Luckily, I discovered the pick up option and was able to schedule my maintenance without having to take leave at work. The video of the inspection was great and even better than being there in person. All the texts, videos, and calls reassured me that my appointment was not forgotten in the lead up, and that my car was well taken care of. I am just so impressed with how organized and smooth the process was! More

Extremely good service. Provider me with a ride so I wouldn't have to wait. Provider me with a ride so I wouldn't have to wait. More

This was my first service with Mazda. I did not like the appointment process. I called the dealership for service and was forwarded to a 1800 appointment line. I knew i needed an oil chan I did not like the appointment process. I called the dealership for service and was forwarded to a 1800 appointment line. I knew i needed an oil change but didn't know anything else. I thought by my mileage, the representative may help me but they ONLY make appointment by day and time not by type of service. It was relayed they didn't have access to that information. Maron Smith met me when I arrived. He was amazing with his communication. Great experience. More

Friendly greeting. Clean and welcoming waiting area. Thorough inspection. Video was very helpful. Great job! Clean and welcoming waiting area. Thorough inspection. Video was very helpful. Great job! More

Although I have to drive pretty far to get to this dealership, it always feels worth it. The service rep, Maron, keeps me informed of the status, work being done, and cost. The waiting area is comfort dealership, it always feels worth it. The service rep, Maron, keeps me informed of the status, work being done, and cost. The waiting area is comfortable. I purchased my car at this dealership eight years ago and have never had anything but great experiences. More

Jim Ellis Mazda provided good service. The staff was courteous, they have a comfortable waiting area, and my car was given back to me freshly washed! The staff was courteous, they have a comfortable waiting area, and my car was given back to me freshly washed! More

The service advisor, Maron Smith was great--very courteous, very attentive--a real pleasure! We will be back! courteous, very attentive--a real pleasure! We will be back! More