Jim Ellis Mazda Marietta - Service Center

Top Draw Service I came in for my maintenance visit, this time 30k miles. Terrence was my service tech. He kept me inform every step of the way. He suggested services I came in for my maintenance visit, this time 30k miles. Terrence was my service tech. He kept me inform every step of the way. He suggested services my husband, who wasn't with me, were not prepared to move forward with, no problem, no pressure. Terrence printed out the recommendations for me to discuss with my husband. The waiting area and amenities create a very welcoming and relaxing environment. The showroom is nice. We moved from the Boston area 3 years ago & this where I take my Mazda3 & likely where I'll buy my next Madza. More

key fob was not addressed or the interior not cleaned! The interior was NOT done even after the request was made. I was told by sales manger done. Pictures to prove. I have just lost my husband as I acted The interior was NOT done even after the request was made. I was told by sales manger done. Pictures to prove. I have just lost my husband as I acted on his behalf and wishes. Now I must go and do it myself. I have been with Mazda for ove 20 years. Requmade to put in my file-key fob and interior. Was ignored. but I love the car that my husband selected. A true “car guy” who passed away at the service door and no one paid attention. He died in a car and found the next day. Not fair!! More

Fast and courteous Known Eddie in service department for almost 20 years. Since Thorton road days. Received a loaner car and my car was fixed in one day. Eddie is eff Known Eddie in service department for almost 20 years. Since Thorton road days. Received a loaner car and my car was fixed in one day. Eddie is efficient gets you in and out wih feeling rushed More

Great dealer! Great service from friendly staff. Very comfortably waiting area when staying for service, that allows you to work or relax. Work was done well and ex Great service from friendly staff. Very comfortably waiting area when staying for service, that allows you to work or relax. Work was done well and expeditiously. More

Appointment for service Made appointment to drop off car for service, did not hear back from department and had to call several times for update. Service tech was supposed Made appointment to drop off car for service, did not hear back from department and had to call several times for update. Service tech was supposed to call ne by end of day and did not. Needed vehicle for transportation until it was completed. Disappointed in the lack of communication and also the way they treated my daughter. Was charged for unnecessary oil change which she was unaware that she had signed for. More

I never go anywhere else Great service and an amazing staff! I’ve always been very impressed with everyone at this dealership. Thank you for being so kind and honest. Great service and an amazing staff! I’ve always been very impressed with everyone at this dealership. Thank you for being so kind and honest. More

The work on the Mazda 3 was done in a timely manner. Eddie Goines, our service representative, was helpful as always. The Mazda 3 was serviced quickly and found to be in good condition. Having the car Eddie Goines, our service representative, was helpful as always. The Mazda 3 was serviced quickly and found to be in good condition. Having the car washed is greatly appreciated. More

Upgrade center console to Apple car play Great experience. Eddie took good care of me. I did think the price was too high for a software update but wanted it anyway. No complaints other than Great experience. Eddie took good care of me. I did think the price was too high for a software update but wanted it anyway. No complaints other than price. More

Great Eddie is great ambassador for Mazda and is always great to deal with as is all the Mazda employees and the new facility is great Eddie is great ambassador for Mazda and is always great to deal with as is all the Mazda employees and the new facility is great More

2013 CX-9 Service was ok, nothing to complain about however, not exceptional... I have received better service in other dealerships... my advisor got few things Service was ok, nothing to complain about however, not exceptional... I have received better service in other dealerships... my advisor got few things wrong about my car so, can not give it a five star rating... More