Jim Ellis Mazda Marietta - Service Center

CX-9 service I was having issues with my entertainment system in my CX-9, so I took my vehicle to Jim Ellis and the technicians were able to diagnose the issue. I was having issues with my entertainment system in my CX-9, so I took my vehicle to Jim Ellis and the technicians were able to diagnose the issue. More

Return trip because issue was not fixed first time This was my second trip to Jim Ellis. I was greated warmly and I was in and out within 20 minutes. I was updated on the status of why it wasn’t fixed This was my second trip to Jim Ellis. I was greated warmly and I was in and out within 20 minutes. I was updated on the status of why it wasn’t fixed correctly the first time and what they were going to do now. It was a very favorable appointment. Unfortunately when I got my car back it smelled like cigarette smoke. It took a full day of driving with the windows down to get the stench out of my vehicle. More

Lost rings recovered We’ve had to use the dealership for a couple of repairs recently both of which were top notch. This time, it was to get my wedding rings which somehow We’ve had to use the dealership for a couple of repairs recently both of which were top notch. This time, it was to get my wedding rings which somehow fell into my console! They had to remove part of the console but were able to find my rings! They also didn’t charge me as much as originally thought since it didn’t take them as long. More

Eddie is the best I keep coming back because Eddie in the service department is absolutely the best and very helpful I always ask for Eddie. Thank you Eddie for everyt I keep coming back because Eddie in the service department is absolutely the best and very helpful I always ask for Eddie. Thank you Eddie for everything and I greatly appreciate all Eddie does More

Excellent service provided I would have given 5 stars as ALMOST all the staff was attentive, courteous and professional, but one woman that handed me the copy of the sheet where I would have given 5 stars as ALMOST all the staff was attentive, courteous and professional, but one woman that handed me the copy of the sheet where the services performed were stated was very inattentive and dismissive. However, my interaction was minimal so I'm not sure if she was having a bad day, although at 8am in the morning is difficult to find oneself in such situation. Then again, since my interaction with this person was minimal I don't see any big of an issue for me to come back when my next service is required. More

Great service team I purchased a Chevy Equinox and within a few days had to get it serviced b/c one of the spark plugs went bad ( not their fault - probably would have e I purchased a Chevy Equinox and within a few days had to get it serviced b/c one of the spark plugs went bad ( not their fault - probably would have eventually happened). The team immediately took care of the problem and even gave me a loaner car for the day so that I didn't have to wait around. Pete and the entire team were fabulous. More

Excellent all around! Service center is very comfortable and the employees are extremely professional and kind. I would definitely recommend this dealership to friends and Service center is very comfortable and the employees are extremely professional and kind. I would definitely recommend this dealership to friends and family. Great job! More

Great Service Been using Ellis since I bought my car 5 years ago. Great team, friendly, keep you informed as to the progress, problems & price. Good work! Been using Ellis since I bought my car 5 years ago. Great team, friendly, keep you informed as to the progress, problems & price. Good work! More

Always Excellent Service And Quality Reapair Work Doug Aldrigde is a exceptional service adviser. Repair and service is always is excellent. Extremely timely and the entiresstaff is very professiona Doug Aldrigde is a exceptional service adviser. Repair and service is always is excellent. Extremely timely and the entiresstaff is very professional and courteous. Dealership amenities for customer waiting area are excellent. Entire dealership is extremely well maintained and staffed. Best dealership experience I have ever had. More

Great purchase experience, service is consistently bad This is the second car I've purchased at Jim Ellis. They're awesome when you're handing over $40,000 for a car, but if you want good service, forget i This is the second car I've purchased at Jim Ellis. They're awesome when you're handing over $40,000 for a car, but if you want good service, forget it. When I went in for my first oil change, the service tech insisted that my 2016 CX-9's oil needed to be changed every 3,000 miles. I questioned that, and even showed him the owner's manual, which he stated was incorrect...the CX-9 is special, he said. Bull.. I finally asked to meet with the service manager, who straightened it out. The next time I needed service, last month, I called the Service department four times to make the appointment. No response to my voicemail messages. I then called the main number the following week...receptionist said let me connect you, no answer. This happened another three times. I finally drove to the dealership and scheduled my appointment in person. I asked why I couldn't reach a service tech by phone...our phones aren't workling. For two weeks? The day of my appointment, I arrived on time and presented a Jim Ellis coupon. The estimated time to complete my oil change and tire rotation was an hour longer than promised, but to their credit, they did complete it 30 minutes early (but still 30 minutes late). When I went to check out, they declined to honor the coupon because it was from the "other" Jim Ellis Mazda dealership in Chamblee. I'm OK with that, but I would rather have heard that BEFORE they did the work, so I would have had the opportunity to walk out. Bottom line: This is the last car I'll be buying from Jim Ellis period. These experiences are consistent with the sorry post-purchase service experience I had at Jim Ellis VW. There is no excuse. Do yourself a favor....buy elsewhere. More