Jim Ellis Mazda Marietta - Service Center

Poor customer service I arrived at the dealership at 1:05 for a 1:15 appointment. This was for an oil change and tire rotation. At 3:15 I finally asked the service personne I arrived at the dealership at 1:05 for a 1:15 appointment. This was for an oil change and tire rotation. At 3:15 I finally asked the service personnel how much longer. My car was parked in front of the service doors. No one ever spoke to me or updated me with the status. No apologies were given. My time is very important to me. Needless to say, I won’t be back. More

Awesome Customer Service I love coming to Jim Ellis Mazda because everybody in the customer service area don't treat you like guest but like family. McCrary's Family I love coming to Jim Ellis Mazda because everybody in the customer service area don't treat you like guest but like family. McCrary's Family More

Great! They always take good care of me at Jim Ellis. Very professional and they never try to push unnecessary services. Make an appointment though because t They always take good care of me at Jim Ellis. Very professional and they never try to push unnecessary services. Make an appointment though because they get busy! More

A satisfactory ending When buying a new car you never want to experience issues right off the bat. Granted the issues experienced we're due to a third party product. That b When buying a new car you never want to experience issues right off the bat. Granted the issues experienced we're due to a third party product. That being said, you can count on Jim Ellis Mazda to ensure you'll leave a happy customer. I want to thank Pete G. the service manager for going the extra mile. More

Review of service Eddie (service advisor) is profession, polite, knowledgeable, straight forward and honest. I trust him opinion. Facility was very well equipped for co Eddie (service advisor) is profession, polite, knowledgeable, straight forward and honest. I trust him opinion. Facility was very well equipped for comfort while waiting for your car. More

Excellent service The customer service representative was nice, respectful and gave me a great deal. His name is not listed but on my receipt it says Jeremy Alan The customer service representative was nice, respectful and gave me a great deal. His name is not listed but on my receipt it says Jeremy Alan Large. More

Oxygen Sensor and Cracked Belts Everyone is polite and respectful upon entering the service center. The lounge is very comfortable. They kept me updated on my vehicle, what was goi Everyone is polite and respectful upon entering the service center. The lounge is very comfortable. They kept me updated on my vehicle, what was going on, cracked belts, and why my check engine light came on (oxygen sensor went out), and they were honest with all urgent repairs and what I could wait on, and after being punctual with repair time, I picked up my car to see it had been washed and cleaned. Nice touch and appreciated!! Thank you More

Recall Repair The service was on a recall. Service was completed staff did a good job with getting the job done quickly. I totally appreciated the car being clean The service was on a recall. Service was completed staff did a good job with getting the job done quickly. I totally appreciated the car being cleaned before I got it back! More

Maintenance Service Review I was very pleased with the prompt, professional and timely service when I arrived at Jim Ellis Mazda for my scheduled maintenance. A service team mem I was very pleased with the prompt, professional and timely service when I arrived at Jim Ellis Mazda for my scheduled maintenance. A service team member, met me at the car when I pulled in start the service log. Doug Aldridge, then completed my service write-up, and escorted me to the service waiting area. He provided an estimated completion time, and saw that I was settled for my wait. My car was serviced and washed quickly, and I was out and on the road in less time than estimated. I was extremely pleased with every aspect of the services, and interaction provided. Great job, great teamwork. More

Oil change I got off work earlier than expected. I showed up one and a half hours early for my appointment. The service department jumped on my car and got me ou I got off work earlier than expected. I showed up one and a half hours early for my appointment. The service department jumped on my car and got me out of there earlier than my original appointment time. That even included a wash. That way exceeded my expectations. Awesome to not have to wait that long. More