Jim Ellis Mazda Marietta - Service Center

2018 Mazda CX-5 GT First Service With just under 6K miles on our 2018 Mazda CX-5 GT we had our first service performed which consisted of synthetic oil and filter change, tire rotatio With just under 6K miles on our 2018 Mazda CX-5 GT we had our first service performed which consisted of synthetic oil and filter change, tire rotation and vehicle inspection. This was a complimentary service with the purchase of vehicle at the of July 2018. We have had no issues or problems. There was no recalls on this model either. In addition I requested for and had the navigation map SD Card updated during this service call. Only comment was that there were a couple marks/smudges on the interior front seats and consoles which were easily wiped clean. More

Thanks Terrance Terrance was very professional. Very simple and to the point , no fluff no sugar coating and because of this Mazda will be my go to service center Terrance was very professional. Very simple and to the point , no fluff no sugar coating and because of this Mazda will be my go to service center More

Car Service Did not like waiting in the customer service waiting room 15 min just to drop off my car. I pulled into the service area to drop off my car the night Did not like waiting in the customer service waiting room 15 min just to drop off my car. I pulled into the service area to drop off my car the night before my service appointment. A young man greeted me and took my key and information. I was asked to wait in the customer waiting room. For what? You had all my information. Then Terrance asked me to come back to the service desk only to reconfirm what I had already told the person on the phone when I made the appointment and the young man that greeted me. His questions took less than a minute. This process took 10 minutes longer than it should have. Then when I picked up my car the whole process started over again. There were plenty of service people, both times, sitting in the service area. The people were friendly but the service process really needs improvement. More

Excellent service I was greeted by my name when I walked in the door. The team always makes me feel valued. They do their best to make sure I am a satisfied customer. I was greeted by my name when I walked in the door. The team always makes me feel valued. They do their best to make sure I am a satisfied customer. More

Great customer service My service rep Eddie is awesome! He is extremely knowledgeable and honest. I totally trust his opinions regarding repairs for my vehicle. Thank you Ed My service rep Eddie is awesome! He is extremely knowledgeable and honest. I totally trust his opinions regarding repairs for my vehicle. Thank you Eddie for all your help. Robin is also awesome! She is extremely helpful and knowledgeable. She exudes ultimate customer service. Thank you Robin for all your help. More

Recall notice - no problem quickly taken care of and on my way. Eddie was great to work with and I would recommend Mazda for service. and on my way. Eddie was great to work with and I would recommend Mazda for service. More

Recent Visit Nice new building with comfortable waiting room wit many convenience. Friendly courteous personnel. Fast and efficient service. Will look forward to r Nice new building with comfortable waiting room wit many convenience. Friendly courteous personnel. Fast and efficient service. Will look forward to return visit. Which will be soon since we own two MazdS. More

Tire warning light and Terrance had me come in immediately. After checking he found a nail in my tire and worked me in to get a new tire. Thanks Terrance! and Terrance had me come in immediately. After checking he found a nail in my tire and worked me in to get a new tire. Thanks Terrance! More

Love Mazda Mr.Goines great service as usual. He explained things clearly to me. I never feel pressured. Renovations are fantastic! Beautiful new waiting area😀 Mr.Goines great service as usual. He explained things clearly to me. I never feel pressured. Renovations are fantastic! Beautiful new waiting area😀 Car was feeling great when I got back on road after tire rotation. Love they washed my car. More

Great! Staff in the service department are wonderful! Doug and Robin especially. We appreciate the experience and would recommend to others. We’ve already re Staff in the service department are wonderful! Doug and Robin especially. We appreciate the experience and would recommend to others. We’ve already recommended Mazda to friends who Purchased. Thank you! More