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Jim Ellis Mazda Marietta - Service Center
Marietta, GA
1,030 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,030 Reviews of Jim Ellis Mazda Marietta - Service Center
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April 04, 2019
my car had a recall and it was handled by JE Mazda Marietta. I scheduled service, they ordered the replacement part and when I showed up they had it replaced within an hour. great service, great facility. keep I scheduled service, they ordered the replacement part and when I showed up they had it replaced within an hour. great service, great facility. keep up the good work. More
by MACKSESSOMS
Verified Customer
April 03, 2019
recall Airbag recall my first scheduled appointment was cancelled because they did not have the recalled airbag in stock. This is the only service I have had Airbag recall my first scheduled appointment was cancelled because they did not have the recalled airbag in stock. This is the only service I have had at the dealer. More
by recall
April 03, 2019
Very helpful Roosevelt assisted me when I came in to get my floor & cargo mats, as well as cargo cover installed. They washed the car & filled up the gas tank to Roosevelt assisted me when I came in to get my floor & cargo mats, as well as cargo cover installed. They washed the car & filled up the gas tank to boot! I just purchased the car on Saturday so Roosevelt went through several of the features with me. He was extremely helpful, very friendly & personable! Thanks for making it such a great experience! More
by TPorterRN
Employees Worked With
Roosevelt Standifer
April 01, 2019
General service Very polite from the minute I pulled up. Complete walk around of the car and prompt service. Fantastic facility with amenities and Very clean. Highly Very polite from the minute I pulled up. Complete walk around of the car and prompt service. Fantastic facility with amenities and Very clean. Highly Recommended! More
by BUDDYT1966
Employees Worked With
Doug Aldridge
April 01, 2019
Not the best experience I scheduled an appointment and still waited for 2 hours. I called to make sure I’d have a loaner vehicle available and when I got to my appointment I I scheduled an appointment and still waited for 2 hours. I called to make sure I’d have a loaner vehicle available and when I got to my appointment I was told they could not provide me with a vehicle for the service I had scheduled. Wish I had known when I scheduled the appointment so that I could have made other arrangements. 1 1/2 hours in I was told my breaks looked a bit worn and I was asked if I wanted to take care of that. My answer was no I was not about to wait any longer when I had scheduled an appointment and had been denied a loaner vehicle. The person who checked my vehicle in seemed to be in a bad mood that day. He was not very friendly at all. More
by BRISEIDA.B.T
Employees Worked With
Not listed
April 01, 2019
Awesome! They really were 100% when it came to fixing my car. I couldn't ask fir better service. The staff was the best ever! Thank you Mazda.....go check them They really were 100% when it came to fixing my car. I couldn't ask fir better service. The staff was the best ever! Thank you Mazda.....go check them out😘? More
by Cbanks
Employees Worked With
Other Employees :
Doug Aldridge, Keith Paulk, Peter Uko
March 28, 2019
Great Product and staff!!! Professional environment and staff! Mazda makes a solid vehicle. Super pleased with product and service. I have bought 2 vehicles from Jim Ellis Mazda Professional environment and staff! Mazda makes a solid vehicle. Super pleased with product and service. I have bought 2 vehicles from Jim Ellis Mazda. Marion was my sales person and helped me get a great deal. Eddie in service keeps my car running. I drive a lot and reliable transportation is key for me:-) More
by customer
Employees Worked With
March 28, 2019
Service Good customer service and great quality if service. Service technicians provide detailed information regarding work being done on vehicle and good at Good customer service and great quality if service. Service technicians provide detailed information regarding work being done on vehicle and good at providing insight on future service needs. More
by TLB
Employees Worked With
Jeremy Large
March 27, 2019
Took very long but they didn't give up. Thumbs up! My certified pre-owened car which I just bought in August 2018 started having serious issue in September just a month after my purchase date. Severa My certified pre-owened car which I just bought in August 2018 started having serious issue in September just a month after my purchase date. Several warning lights comes on all of sudden at the same time when my car was in motion. It was very scary and not safe to drive at all. I took my car there several time for the same issue. Each time I was told that they believed that the problem was fixed then same exact issue came back on again... One time, they kept my car about 7 weeks because they didn't know and couldn't figure out what was wrong with my car and took very long time to fix it. After finally I got my car back, the same issue came right back within 24 hours. At that time, I was about to give up and lost faith with them. But after that time, they went above my expectations and finally really fixed the issue! I haven't experienced the same issue ever since. I am glad that I stick with them and didn't give up. Thank you, especially Pete and Eddy! More
by Asaito
Employees Worked With
Other Employees :
Pete (service manager) , Chuck Wallace
March 26, 2019
Factory Recall.. air bag Joey Tucker provided excellent customer service. He arranged a loaner vehicle within 15 min of my arriving when he realized the wait time. He kept me Joey Tucker provided excellent customer service. He arranged a loaner vehicle within 15 min of my arriving when he realized the wait time. He kept me informed of the progress of the work and let me know of a few things that needed to be addressed in the near future. When the work was complete, he contacted me to return at my convenience. Great service! More
by waileswailes3
Employees Worked With
Joey Tucker
