Jim Ellis Mazda Marietta - Service Center

Great Oil Change and Tire Rotation I've been coming to Jim Ellis for the majority of my life. Ever since I was 18, I have bought three cars from them and always went to them for oil cha I've been coming to Jim Ellis for the majority of my life. Ever since I was 18, I have bought three cars from them and always went to them for oil changes. I recently bought new tires from them which also includes free rotations with oil changes. Doug and Eddie always answer my questions and give me the info i need to make the right decisions, especially when i was selecting which set of tires to get. Even if they are unable to help me (such as with a cracked windshield), they steer me in the right direction with recommendations on where to go. More

Good Experience Service Advisor (Eddie G.) Was attentive, knowledgeable and kept me updated while the service was being performed. He also suggested some preventive Service Advisor (Eddie G.) Was attentive, knowledgeable and kept me updated while the service was being performed. He also suggested some preventive items that took care of some other symptoms the car was experiencing. More

Should have been in and out. I stopped in because I noticed a leak under my less than year old Mazda 3. They quickly diagnosed the issue as a leaking crush washer on the filler ho I stopped in because I noticed a leak under my less than year old Mazda 3. They quickly diagnosed the issue as a leaking crush washer on the filler hole for the manual transmission. I was told this was not normal and covered under warranty and then I sat for an hour in the waiting room. Had they handed me the part I could have repaired it in less time using tools I made by hand. More

An overall good experience I went to the dealership service center twice this past week to have some minor work done. I primarily worked with Joey, but all of the staff were att I went to the dealership service center twice this past week to have some minor work done. I primarily worked with Joey, but all of the staff were attentive, professional, and courteous. I received a quote for a service that I intend to get a second opinion for to confirm their recommendation, but they got the other items taken care of and even washed my car both times. I would return in the future. More

Disappointed Your cars are made with such attention to detail so my expectations were high bringing my Mazda 3 in for its first service. My consultant, Jeremy, see Your cars are made with such attention to detail so my expectations were high bringing my Mazda 3 in for its first service. My consultant, Jeremy, seemed to have his mind somewhere else. He forgot to include my coupon initially. After the service, I had to ask him twice to reset the wrench dashboard light--that should have been done before the car was returned to me. The complimentary "$49 value carwash" was done poorly--the body was cleaned well, but the wheel rims were not cleaned. I am extremely disappointed. I travelled 35 miles one-way, out of my way, to fulfill warranty requirements to get service level that I could have got at Express Lube and Discount Tire. More

Outstanding Service The Jim Ellis Mazda Marietta team does it again! Having to get my vehicle serviced a lot sooner than scheduled due to my extensive travels. Mike Vlasq The Jim Ellis Mazda Marietta team does it again! Having to get my vehicle serviced a lot sooner than scheduled due to my extensive travels. Mike Vlasquez- my salesman- adjusted my appointment to one within my schedule restrictions. Exceptional service, courteous well mannered Service crew, efficiently completed work in a timely manner. Excellent communication detailing services provided & to be accomplished during visit. Guest lounge attendant greeted each client individually & offered beverages & snack though already accessible-& complimentary! pleasant atmosphere, sharp slick looking interior, spacious tv & work spaces! Stellar ALL around! Thank you More

The customer service is great! The staff always make sure they can accommodate and last minute changes or later arrivals for service assistance. This is one of the reasons I don’t g The staff always make sure they can accommodate and last minute changes or later arrivals for service assistance. This is one of the reasons I don’t go anywhere else. Awesome! More

Best dealership This is the best dealership I’ve been to with any of my cars. My next car for sure will be a Mazda. Service team is amazing. Don’t try to up sale on a This is the best dealership I’ve been to with any of my cars. My next car for sure will be a Mazda. Service team is amazing. Don’t try to up sale on anything which makes me trust them way more. My car always drives better when I leave. I’ve never had to return for anything or feel the need to complain. very efficient and extremely professional and helpful team. More

Well....anyway Had two bad experiences with the the telephone drones trying to schedule an oil change...they tried to sell me brake service on a six month old vehicl Had two bad experiences with the the telephone drones trying to schedule an oil change...they tried to sell me brake service on a six month old vehicle...both times! Called back straight to the service advisor and booked the service.Showed up for appointment and was told I was not scheduled but they did it anyway...good job! More