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Jim Ellis Mazda Marietta - Service Center
Marietta, GA
1,030 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,030 Reviews of Jim Ellis Mazda Marietta - Service Center
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May 22, 2019
Doug Aldridge never disappoints I love going to get my car serviced because i trust Doug and know that I am in good hands! He is extremely helpful and honest and very accommodating!! I love going to get my car serviced because i trust Doug and know that I am in good hands! He is extremely helpful and honest and very accommodating!! I appreciate him very much and will always come to Mazda because of his efficiency. More
by VALORIE219
Verified CustomerEmployees Worked With
Doug Aldridge
May 22, 2019
Service Friendly environment with great customer service. Additionally, the service staff provides honest delivery of information about current service needs Friendly environment with great customer service. Additionally, the service staff provides honest delivery of information about current service needs and forecasting for upcoming service needs. More
by TLB
Employees Worked With
May 21, 2019
Service I told my vehicle in for service last minute as I was able to get a last minute vacation day. Although extremely busy they were able to get me in and I told my vehicle in for service last minute as I was able to get a last minute vacation day. Although extremely busy they were able to get me in and service my vehicle. They did a great job and I was very pleased! More
by Koldham
Employees Worked With
Josh
May 21, 2019
They'll lie to you to get that big paycheck I won't go into the nitty gritty of details, but to sum things up: we brought my car to Jim Ellis Mazda in Marietta for repairs. We knew the exact rep I won't go into the nitty gritty of details, but to sum things up: we brought my car to Jim Ellis Mazda in Marietta for repairs. We knew the exact repair that was needed. After discussing all these details with Jeremy, he advised we leave my car with them. No loaners were available, but no big deal. The next day, I get a phone call stating that what we thought was the issue was inaccurate & that my car would need an entirely brand new transmission, a grand total of $6,000. The was some annoyance in the tone of Jeremy's voice while dealing with us & our questions of how they came to that solution, a sort of "you don't know better than us, the Mazda dealership" tone. We decide to take my car to a 2nd Jim Ellis dealership in Atlanta, for a second opinion. This dealership agreed with our diagnosis, confirmed for us that my transmission is perfectly fine, repaired my car in 2 days, and now I have a perfectly running vehicle, which didn't cost me $6 grand to fix. So, long story short, shame on Jim Ellis Mazda of Marietta for trying to swindle someone. Thankfully for us, we know a few things about cars. I just feel bad for the poor sap that doesn't & gets taken for a ride by these individuals. More
by boze.k
Employees Worked With
Jeremy
May 16, 2019
Friendly, clean I had an appt and they got right to work. Mr Goins was friendly and professional. If you all were located somewhere with less traffic, I would conside I had an appt and they got right to work. Mr Goins was friendly and professional. If you all were located somewhere with less traffic, I would consider purchasing a new Mazda! More
by MsSteela1
May 16, 2019
Friendly service with timely updates Mr. Goines was my service representative and explained service items needed now as well as those that could be performed at a later date, which helped Mr. Goines was my service representative and explained service items needed now as well as those that could be performed at a later date, which helped in budgeting. He also kept me informed of the status and was friendly and professional in doing so. More
by ap
Employees Worked With
May 13, 2019
They are the best The service department is very customer centric. We have had wonderful service for the last 9 years with our old car, and look forward to many more wi The service department is very customer centric. We have had wonderful service for the last 9 years with our old car, and look forward to many more with the new one. More
by KBMaz
May 13, 2019
Like family Every time I step into this dealership, I feel like family. They’re efficient, kind, and care about their customers! I was thoroughly impressed by the Every time I step into this dealership, I feel like family. They’re efficient, kind, and care about their customers! I was thoroughly impressed by the speed and quality of their work. More
by shelbimn
May 13, 2019
Doesn’t value customers time Oil change with an appointment took more than two hours with a ridiculous price. Other dealerships have you in and out in 20 minutes that’s service. W Oil change with an appointment took more than two hours with a ridiculous price. Other dealerships have you in and out in 20 minutes that’s service. With your new facility customer service has declined significantly. More
by a10z
May 10, 2019
Regular scheduled maintenance Scheduled the regular maintenance with the MyMazda app which makes setting up appointments very easy. After consultation with my service advisor, tech Scheduled the regular maintenance with the MyMazda app which makes setting up appointments very easy. After consultation with my service advisor, technician recommended new front breaks. This added less than a hour to the total time required and very reasonably priced. Happy with the experience and will be back next month for the scheduled maintenance on our other Mazda. More
by Mazda Tom
Employees Worked With
