Jim Ellis Mazda Marietta - Service Center

First Service Went in for my additional package to be installed. Had a courtesy vehicle available. Friendly service. Brunno checked in on me. Eddie kept me up to Went in for my additional package to be installed. Had a courtesy vehicle available. Friendly service. Brunno checked in on me. Eddie kept me up to date on progress More

Service and nothing but the service I always bring my CX5 for service here because I know it will be done right and they won’t try to talk me into buying things I don’t need. I always bring my CX5 for service here because I know it will be done right and they won’t try to talk me into buying things I don’t need. More

Great service It’s always easy at Jim Ellis. In and out quickly with the job done well. Eddie provides great customer service and explanations of the work. It’s always easy at Jim Ellis. In and out quickly with the job done well. Eddie provides great customer service and explanations of the work. More

Thanks Eddie! Eddie is always helpful and courteous, even on a Saturday morning! All work was done within the agreed upon time frame and and to Jim Ellis Mazda’s ty Eddie is always helpful and courteous, even on a Saturday morning! All work was done within the agreed upon time frame and and to Jim Ellis Mazda’s typically high standards. More

New shift switch and general service I came in for my regular oil change/tire rotation service but also needed someone to check my car. It wasn’t sensing when the car was in “park” and th I came in for my regular oil change/tire rotation service but also needed someone to check my car. It wasn’t sensing when the car was in “park” and therefore, wouldn’t switch off. I had to put it in reverse, back up a little, put it in drive and pull forward, then put it back into park. One day, I did this FIVE TIMES before I could turn off the car! Took it to JEM and Doug Aldridge knew what was wrong. They gave a loaner car to me and they fixed my car right up. Not a cheap fix, but I’m happy to be driving my car again! More

Perfect Customer Service in Action I happily drive many miles just to enjoy the unmatched service and quality here! From pulling up to pulling out, the experience is and has always been I happily drive many miles just to enjoy the unmatched service and quality here! From pulling up to pulling out, the experience is and has always been truly special! During this particular visit, there was major repairs needed. I was immediately informed, was given open and honest choices and was COMPLETELY satisfied with the results. The entire service team is wonderful. I couldn't image a better, more qualified, professional than Eddie who consulted on the repairs needed. I immediately felt the effects of the technicians awesome work when I drove my car. Robin was so friendly and helpful during the rental and checkout process. I can't praise the service department enough for the outstanding experience. No one does it better More

Short and Sweet The service and hospitality at Jim Ellis (Marietta) is always a pleasure! I went in for my 2:30 scheduled appointment and was out at 3:30. And they n The service and hospitality at Jim Ellis (Marietta) is always a pleasure! I went in for my 2:30 scheduled appointment and was out at 3:30. And they never let you leave their lot without cleaning your car! Thanks Jim Ellis- More

Bverhine Always Have great service with you Great service wait tiime,a little long staff very friendly waiting area very nice every thing explained appointme Always Have great service with you Great service wait tiime,a little long staff very friendly waiting area very nice every thing explained appointment was easy to make and love the online site was easy to edit the time and date More

Professionalism,Great Customer service, Attention to details I was there for oil change, but they checked other things as well. I'm glad they did because I forgot to tell them about my brakes, as turned out they I was there for oil change, but they checked other things as well. I'm glad they did because I forgot to tell them about my brakes, as turned out they Identified the issue notifed me. I'm safe on the road and didn't have to make a second trip to the service department. Eddie was my service advisor today and for the past 12 years and two cars he is constantly professional. Additionally, Everyone there is very nice, which is why I keep coming back even though there is another dealership closer to my residence. BTW - The new facility is awesome! More

Part recall Service advisor as quick and friendly. Provided helpful advise on future items I might purchase. Work completed on time and at stated price. I will Service advisor as quick and friendly. Provided helpful advise on future items I might purchase. Work completed on time and at stated price. I will be back. More