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Jim Ellis Mazda Marietta - Service Center

Marietta, GA

4.4
1,030 Reviews

1,030 Reviews of Jim Ellis Mazda Marietta - Service Center

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August 24, 2019

Good service, needs shorter wait time The service is great, but when I make an appointment somewhere I don't expect to wait 30 minutes just to drop off my car. I could have signed the More

by MariettaMazda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aug 28, 2019 -

Jim Ellis Mazda Marietta responded

Hello, we appreciate you taking the time to leave us this feedback. We're always looking for ways to improve. Please don't hesitate to reach out if there's anything additional we can do for you.

August 24, 2019

Thorough and professional Eddie is always on the ball and provides great customer service. I had a complication when paying by credit card but we were able to work around it. More

by mikepalace2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2019 -

Jim Ellis Mazda Marietta responded

That's great to hear, Mike! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Please let us know if there is ever anything else we can do for you! Safe travels!

August 22, 2019

So happy My car broke down and Doug was very helpful with getting me a loaner last minute and getting my car up and running quickly and finding any problems th More

by Jareu0714
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge
Aug 28, 2019 -

Jim Ellis Mazda Marietta responded

It is great to read such wonderful comments about your recent experience with us! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Thank you, and have a fantastic day!

August 19, 2019

5 Star Maintenance Service I appreciate the great customer service and excellent care of my car. I have never had a problem and would definitely recommend this service center. More

by YLANDAD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2019 -

Jim Ellis Mazda Marietta responded

Thank you for sharing your experience with us! Please let us know if there is ever anything else we can do for you. Safe travels!

August 14, 2019

Great service I was greeted by a friendly customer care rep and waited on promptly. I was very surprised that my first service on my vehicle was free. More

by joycerange
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fresquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Aldridge
Aug 16, 2019 -

Jim Ellis Mazda Marietta responded

Your comments keep us motivated and working hard for all our guests. Please let us know if there is ever anything else we can do for you! Safe travels!

August 13, 2019

CX5 First Service Service here is top notch. This is my 5th Mazda, all serviced exclusively at Jim Ellis Mazda Marietta. Everything is always explained well, prices see More

by PGKESSLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hilton Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Aldridge
Aug 14, 2019 -

Jim Ellis Mazda Marietta responded

We're happy to hear you had such a positive experience with our team! Please let us know if there is ever anything else we can do for you! Safe travels!

August 13, 2019

Helpful and efficient Anytime I go in for service, the service department is efficient and helpful. The service is always done well and my car is left clean and ready to go More

by shelbimn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daryl NeSmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2019 -

Jim Ellis Mazda Marietta responded

Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We sincerely value your business and look forward to your next visit!

August 09, 2019

Mazda 3 I did not get an updated mileage sticker for the oil change. The months where changed but not the mileage. My car was not washed or vacuumed More

by Princess 99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t recall any names
Aug 10, 2019 -

Jim Ellis Mazda Marietta responded

Hello, we appreciate you taking the time to give us your feedback. If you would like to discuss this further, please give us a call at your earliest conveniences so we may be able to assist you. Thank you, and we hope you will consider us again in the future.

August 08, 2019

Trust them Always get my Mazda serviced here. 14 years old and runs great. Never had a problem. Trust what Eddie says I need. He doesn't try to sell me something More

by BETTYAPT
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2019 -

Jim Ellis Mazda Marietta responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Mazda Marietta for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

August 07, 2019

Great Help He work with me on getting my cars service at the last minute & provide me with good quality services. He is always available when needed. More

by STARB729
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge
Aug 08, 2019 -

Jim Ellis Mazda Marietta responded

Hi, we're glad we could take great care of you! Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. Please don't hesitate to reach out to us if there's anything more we can do!

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