Jim Ellis Mazda Marietta - Service Center

Oil change took 3 hours! Ridiculous Appointment was scheduled early for a oil change and it turned into replacing a tire. Ended up not getting a tire replacement and it took 3 hours! T Appointment was scheduled early for a oil change and it turned into replacing a tire. Ended up not getting a tire replacement and it took 3 hours! Tire had to be ordered. Went back to get tire replaced and it took the almost 3 hours again! Just a tire!!!! Never experience this type of service at Jim Ellis Mazda before. More

Not a very good place to get a Vehicle diagnosed or inspectd Took a Mazda Speed3 to get it inspected for a sound it made. They couldn't figure out the exact issue, they said could be a couple of things could be Took a Mazda Speed3 to get it inspected for a sound it made. They couldn't figure out the exact issue, they said could be a couple of things could be wrong. The first recommendation was to change some parts. Bought the parts from MAZDA, Changed it and the vehicle still made the sound. Took it back to Mazda again to show them. And they wanted to charge me again to check for the sound AGAIN. More

Professional snd Courteous In for routine servicing on Miata. Went well. The employees are Professional and courteous. The waiting room very comfortable. The snacks could be mo In for routine servicing on Miata. Went well. The employees are Professional and courteous. The waiting room very comfortable. The snacks could be more varied. More

Best 4 star Repair could not b fixed, new engine needed, parts taken off @ no charge, Jimmy @ service could not have been better, that type of service is WHY I AM Repair could not b fixed, new engine needed, parts taken off @ no charge, Jimmy @ service could not have been better, that type of service is WHY I AM A JIM ELLIS CUSTOMER- purchased 4 cars there already!! Bob McCarthy More

Listening Great attention listened and resolver the problem effectively. Happy with service. Good to have a loaner car similar to my own car. Will be back. Great attention listened and resolver the problem effectively. Happy with service. Good to have a loaner car similar to my own car. Will be back. . More

Overall great service. Doug, the Service Advisor did an outstanding job and he is the main reason I returned. Very professional and worked hard to ensure my satisfaction. He Doug, the Service Advisor did an outstanding job and he is the main reason I returned. Very professional and worked hard to ensure my satisfaction. He helped to come to a satisfactory answer to address my situation and followed through to the end. More

Luxury car experience I was pleased with my experience. It gave me a feeling that I was dealing with a luxury car service platform. Keep up the good work. Also Eddie made s I was pleased with my experience. It gave me a feeling that I was dealing with a luxury car service platform. Keep up the good work. Also Eddie made sure I understood what I was paying for. Thanks More

Factory Recall Service Took our vehicle in for dealer authorized service for a factory recall issue.for our 2018 Mazda CX-5 Timely service as told to us when we arrived Took our vehicle in for dealer authorized service for a factory recall issue.for our 2018 Mazda CX-5 Timely service as told to us when we arrived More

Excellent Very good service I am quite pleased with Eddie and the staff, the service with uber was pretty cool too. Lunch and then pick up. Very good service I am quite pleased with Eddie and the staff, the service with uber was pretty cool too. Lunch and then pick up. More