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Jim Ellis Mazda Marietta - Service Center
Marietta, GA
1,030 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,030 Reviews of Jim Ellis Mazda Marietta - Service Center
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September 23, 2019
Service Review The check in process was great, my service was done timely and professional. Will return for all service needs. Not a lot of haggling with extra servi The check in process was great, my service was done timely and professional. Will return for all service needs. Not a lot of haggling with extra services. Enjoyed my experience there. More
by TJ
Verified CustomerEmployees Worked With
September 21, 2019
As always my experience at Jim Ellis was excellent Eddie Goines always delivers exceptional customer service, and Eddie is the reason I return, and continue to have my car serviced at Jim Ellis Mazda. Eddie Goines always delivers exceptional customer service, and Eddie is the reason I return, and continue to have my car serviced at Jim Ellis Mazda. More
by RENEECOLLINS417
Employees Worked With
September 20, 2019
Service Department When I arrived for my service appointment,I was checked in right away. I was pleased with the amount of time it took to service my vehicle and I alway When I arrived for my service appointment,I was checked in right away. I was pleased with the amount of time it took to service my vehicle and I always appreciate the car wash. Also the waiting area is great and very comfortable. More
by jornnn
Employees Worked With
Doug Aldridge
September 19, 2019
Above & beyond I've been there twice and each time I have been treated as if I bought a new vehicle from Jim Ellis. I bought my vehicle from another party and have t I've been there twice and each time I have been treated as if I bought a new vehicle from Jim Ellis. I bought my vehicle from another party and have taken it there for warranty work and their customer service is great. Fast service and quality work. I would recommend Jim Ellis Mazda in Marietta for any service needs. More
by Rod L.
Employees Worked With
September 18, 2019
Always there to help Always helpful, it’s great to know there are still places that care about the customer. They welcome you, and really listen to any concerns you have. Always helpful, it’s great to know there are still places that care about the customer. They welcome you, and really listen to any concerns you have. The car wash was an unexpected surprise. More
by Mazdazoomer
Employees Worked With
September 18, 2019
AWESOME I have been coming here for years and this dealership is the reason why I keep buying a Mazda the overall experience is outstanding the technicians ar I have been coming here for years and this dealership is the reason why I keep buying a Mazda the overall experience is outstanding the technicians are top-notch and I have never left feeling like I didn't know what was going on with my vehicle More
by M_MILSAP
September 17, 2019
Oil change took 3 hours! Ridiculous Appointment was scheduled early for a oil change and it turned into replacing a tire. Ended up not getting a tire replacement and it took 3 hours! T Appointment was scheduled early for a oil change and it turned into replacing a tire. Ended up not getting a tire replacement and it took 3 hours! Tire had to be ordered. Went back to get tire replaced and it took the almost 3 hours again! Just a tire!!!! Never experience this type of service at Jim Ellis Mazda before. More
by KANICKAE33
September 17, 2019
Great Warranty Service Doug provided top level customer service. He made sure my issues were resolved and I was thoroughly satisfied. It was a great service experience from Doug provided top level customer service. He made sure my issues were resolved and I was thoroughly satisfied. It was a great service experience from the beginning to the end. More
by Rob
Employees Worked With
Doug Aldridge
September 17, 2019
Ridiculous experience I have never had a worse experience than I did at Mazda recently. I had scheduled an appointment for routine maintenance, which was an oil change and I have never had a worse experience than I did at Mazda recently. I had scheduled an appointment for routine maintenance, which was an oil change and tire rotation. Despite this being a scheduled routine appointment, it took over two hours for staff to complete. I have no idea how it takes over two hours to do this type of work, especially as it was scheduled. I’m unclear as to why the people at Mazda think I should drive a longer distance, pay more, and wait longer to have this type of work done by a dealership when I could have driven 5 minutes to a Jiffy Lube to have the same service completed quickly for a fraction of the price. Additionally, as I was checking out, I asked 2 staff if it was normal for an oil change to take over two hours. Both agreed that oil changes do not take that long. However, neither offered an apology, explanation or any kind of incentive to “make the situation right.” Both staff had the opportunity to make the situation better, but could not be motivated to do so. I have been very happy with my Mazda and the service I have had at the dealership prior to this experience. However, this was a bad enough experience that I doubt I will return, particularly as Mazda was not willing to address it at the time it happened. While I understand that complex car problems may take a long time to work through, there is no reason that I needed to spend over two hours waiting. Additionally, I was waiting with my infant. One might think that out of common courtesy for a young mother, the staff could have moved through their work in a timely manner. Clearly that was not the case. Truly, something needs to be done to rectify this situation. More
by Mazda7643
Employees Worked With
September 15, 2019
I always go back Despite another Mazda dealership being much closer to me, I have purchased 3 Mazdas from Jim Ellis Marietta Mazda and continue to go back for any majo Despite another Mazda dealership being much closer to me, I have purchased 3 Mazdas from Jim Ellis Marietta Mazda and continue to go back for any major service issues. They always have great customer service. I highly recommend! More
by lisaeb187
Employees Worked With
