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Jim Ellis Mazda Marietta - Service Center
Marietta, GA
1,030 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,030 Reviews of Jim Ellis Mazda Marietta - Service Center
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October 09, 2019
Consistently outstanding service! I have worked with Eddie and other members of the service staff for years, and always find them to be exemplary. Eddie has become a trusted partner in I have worked with Eddie and other members of the service staff for years, and always find them to be exemplary. Eddie has become a trusted partner in by car maintenance needs, and I have always found him to be totally reliable, knowledgeable and trustworthy. More
by MVC165
Verified CustomerEmployees Worked With
October 04, 2019
Recall item not in stock Made appointment for ghost screen issue that is covered under warranty. Wasn’t told until I got there that the item is on back order. Was told they th Made appointment for ghost screen issue that is covered under warranty. Wasn’t told until I got there that the item is on back order. Was told they they needed to run diagnostic exam that took over an hour. Was then told that my brakes were at 15% and needed to be replaced. I told him that I would have it looked at elsewhere and that I needed to leave. I was late for work and I told the rep 3 times that I didn’t want a car wash. I waited an additional 30 minutes to get my car and it had been washed. I took my car to two other places to look at my brakes. I was told that they were at 50%; not 15% as your rep told me. More
by YADDAPAM
Employees Worked With
I don’t know his name
October 04, 2019
Oil change Rating given b'c of the staff's consummate professionalism, vehicle expertise, fast, & FRIENDLY service & atmosphere!!! The snack & beverage stand wer Rating given b'c of the staff's consummate professionalism, vehicle expertise, fast, & FRIENDLY service & atmosphere!!! The snack & beverage stand were a huge plus also!!! More
by Poetztime
Employees Worked With
Can't locate business card, but it may have been Bob or Tom also. , Doug Aldridge
October 03, 2019
Routine Service Organized, helpful, friendly, and productive. Easy to schedule an appointment. The most pleasant surprise is to walk out to a sparkling clean inside Organized, helpful, friendly, and productive. Easy to schedule an appointment. The most pleasant surprise is to walk out to a sparkling clean inside and out car. More
by BCLEMONS77
October 03, 2019
Mazda dealer was to Reprogram the PCM with improved software Took my car in to have the Engine Stall Safety and Emission Recall 3719F, NHTSA Campaign Number 19V-497 corrected. Per the service receipt Service A Took my car in to have the Engine Stall Safety and Emission Recall 3719F, NHTSA Campaign Number 19V-497 corrected. Per the service receipt Service Advisor had Powertrain Control Module Updated to latest Calibration per Recall 3719F, says tested OK. Says they provided the Complimentary Mazda Full Circle Inspection. All was done for No Cost to myself. I was able to enjoy the well air conditioned Customer service room with plenty of free snacks. Great Service. They know how to take care of their customers. More
by lSUM11
Employees Worked With
Service Advisor Thomas William Jones
October 02, 2019
Always awesome I always get the best service because everybody knows me and treats me like family. If there's a problem found with my car it is always addressed to I always get the best service because everybody knows me and treats me like family. If there's a problem found with my car it is always addressed to me along with how long it would take to resolve it. And l especially appreciated getting a curtiy car when needed. More
by RAMONA.LONG 10pm
Employees Worked With
Doug Aldridge
October 02, 2019
All around the merry go round Not satisfied Took car to get an oil leak repaired I was told it was the drain plug leaking and it wasn’t now it’s a whole $1000 job dat wasn’t ex Not satisfied Took car to get an oil leak repaired I was told it was the drain plug leaking and it wasn’t now it’s a whole $1000 job dat wasn’t explained before They say they fixed leak but I picked up car and it was still leaking as I was at the dealership More
by THEAPETTAWAY
Employees Worked With
Doug Aldridge
October 02, 2019
Auto spa My auto experience was welcoming, I arrived at the dealership and was greeted with professionalism. I choose to wait while my vehicle was service. Whi My auto experience was welcoming, I arrived at the dealership and was greeted with professionalism. I choose to wait while my vehicle was service. While waiting I was able to get on the internet and and get some work completed. More
by ECHARLESAEINSURACE
Employees Worked With
October 01, 2019
Great job! Eddie Goines ALWAYS provides me with top notch professional service and advice. They do what they say and deliver my vehicle in a timely fashion! Than Eddie Goines ALWAYS provides me with top notch professional service and advice. They do what they say and deliver my vehicle in a timely fashion! Thanks again! More
by Eric
Employees Worked With
September 24, 2019
Excellent I always like going there for my maintenance. They always finish in the amount of time that they say it takes them and I leave always satisfied with I always like going there for my maintenance. They always finish in the amount of time that they say it takes them and I leave always satisfied with how well my car feels afterward. For a bonus I requested to drive the new Mazda 3 for a loaner until my car was ready and it was a blast to drive. More
by kendawgg22
Employees Worked With
