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Jim Ellis Mazda Marietta - Service Center
Marietta, GA
1,030 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,030 Reviews of Jim Ellis Mazda Marietta - Service Center
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October 26, 2019
Great Service I don’t always bring my car here because it isn’t close to my home. When I do, however, I am always happy with the experience and service provided. I don’t always bring my car here because it isn’t close to my home. When I do, however, I am always happy with the experience and service provided. More
by Mike1967
Verified CustomerEmployees Worked With
Doug Aldridge
October 23, 2019
A long wait My visit to Mazda Marietta was okay, I just thought having an appointment, the service wouldn't take that long. The people were nice, just waiting ove My visit to Mazda Marietta was okay, I just thought having an appointment, the service wouldn't take that long. The people were nice, just waiting over two hours for an appointment service is a bit ridiculous. More
by TORREYKSMITH
Employees Worked With
Roosevelt Standifer
October 23, 2019
Awesome will be back again Awesome experience will be back again...great customer service,great employees...just over all exciting experience...would recommend this dealership t Awesome experience will be back again...great customer service,great employees...just over all exciting experience...would recommend this dealership to any and everyone...can not wait to return....wonderful people.. More
by ROYLJACKSON
October 23, 2019
Unnecessary work Was told the car needed parts replaced that were in excellent condition ($900) and repairs were not covered under warranty. We just needed a tuneup. Was told the car needed parts replaced that were in excellent condition ($900) and repairs were not covered under warranty. We just needed a tuneup. More
by Renita
Employees Worked With
October 22, 2019
smooth and easy My car is new so only twice have been in to Jim Ellis dealership fofvroutine mtce. NEVER have I experienced such an emphasis on customer service! Or My car is new so only twice have been in to Jim Ellis dealership fofvroutine mtce. NEVER have I experienced such an emphasis on customer service! Organized, prompt, efficient, friendly... they even sent me home via Lyft when my car needed an overnight. I could get used to this! More
by judylamb218
October 19, 2019
Started off iffy, but Doug saved the day. I didn't buy my Mazda at Jim Ellis because they didn't have the color I wanted. So I drove to a dealership that did. Turns out, they sold me a car wit I didn't buy my Mazda at Jim Ellis because they didn't have the color I wanted. So I drove to a dealership that did. Turns out, they sold me a car with open recalls and 4 bad tires (brand new car). I brought it to Jim Ellis and spent 3 hours waiting for them to figure out the issues. Needless to say, I had to go back the very next day because the first rep didn't do what he needed to do to get the issues resolved. Fast forward to Doug entering the picture. He has been amazing helping me get everything sorted out. He really has been very considerate of my time and safety. Thanks, Doug and Jim Ellis! I didn't do 5 starts because I had to come back...but Doug deserves the 5/+ starts More
by seachelle
Employees Worked With
Doug Aldridge
October 15, 2019
Service appointment Had a great experience when I took my vehicle in for service, very friendly staff, and took less time then the estimated time they told me when I sc Had a great experience when I took my vehicle in for service, very friendly staff, and took less time then the estimated time they told me when I scheduled the appointment!! More
by josh12034
Employees Worked With
Other Employees :
Doug Aldridge, Keith Paulk, Peter Uko, Yago Luangraj
October 12, 2019
Incorrect analysis abd no communication. Brought my car in for transmission issue, instead of looking at it or driving it they said it needed a flush. After flush didn't work i requested them Brought my car in for transmission issue, instead of looking at it or driving it they said it needed a flush. After flush didn't work i requested them to set up fix with my extended warranty. That was 4 weeks ago and i never heard from them. Got a new transmission elsewhere. Hinestly, i should get the money i soent refunded. May be talking to lawyer about small claims. Definitely calling Mazda corporate. Customer service is friendly, just inefficient and seemingly lacking knowledge. Not my first poor experience with this place. More
by Clund
Employees Worked With
Doug Aldridge, Yago Luangraj
October 12, 2019
Great service department very professional. But... repairs are over-priced. Very comfy waiting area. Very considerate to have drinks and snacks. Would definitely go department very professional. But... repairs are over-priced. Very comfy waiting area. Very considerate to have drinks and snacks. Would definitely go back to this dealership to buy another mazda More
by elenagalaxy90
Employees Worked With
Maran Smith
October 10, 2019
Car Service Excellent service and very professional!! Highly recommend them! Delivered on time and very courteous and took an interest in what needed to be done Excellent service and very professional!! Highly recommend them! Delivered on time and very courteous and took an interest in what needed to be done with the car. More
by nancy.wayman
Employees Worked With
