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Jim Ellis Mazda Marietta - Service Center
Marietta, GA
1,030 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,030 Reviews of Jim Ellis Mazda Marietta - Service Center
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November 20, 2019
Oil Change/Other Service I went in for an oil change and found out that I needed another service. They performed the services in good time and set me up with a payment plan. I went in for an oil change and found out that I needed another service. They performed the services in good time and set me up with a payment plan. The only thing I wasn't happy about is the wash and vacuum they promised me. The car was half washed and not vacuumed at all. Don't offer something if you're not going to deliver it. More
by fayedetch
Verified CustomerEmployees Worked With
I don't remember the names.
November 20, 2019
Jim Ellis Marietta We bought a new 2014 Mazda 3, a used 2009 Hyundai Accent & a used 2012 Mazda 3 from this dealership. The 2 Mazdas have regularly been serviced @ this We bought a new 2014 Mazda 3, a used 2009 Hyundai Accent & a used 2012 Mazda 3 from this dealership. The 2 Mazdas have regularly been serviced @ this dealership only. Every encounter with sales & service has been excellent! More
by Mazda Fan
November 16, 2019
Better communication and attention to detail needed Went in for two factory recalls. Windshield wipers and touch screen. They reinstalled one but never checked the reinstalled part (the recalled part) w Went in for two factory recalls. Windshield wipers and touch screen. They reinstalled one but never checked the reinstalled part (the recalled part) which was in worse shape than the one they replaced. Meaning I had to come back to have entire system checked. This is very inconvenient considering I live outside of the metro Atlanta area. I appreciate them washing and detailing my car. But would prefer they actually did the work that I wanted after $75 for a oil change but fail to put the hubcap ( that was in the truck) back on. I was informed that the touch screen was out of stock and on back order. (Does it mean they have ordered and will call..I don't know). They were pleasant enough and the waiting room comfortable is why I rated them Fair. I was give a loaner thinking mine would be done that day ( I hung around in the city). Only to return before closing to be told they weren't going to look at the car till Monday ( this was Saturday). The service department has to work on their attention to detail and better communication. I was even billed for the recall work! (It was eventually taken care of) More
by xmanatl
Employees Worked With
Doug Aldridge
November 15, 2019
Mazda 6 A/c Repair My sons 2009 Mazda 6 was not blowing cold air. had it checked out of town and was told it was evaporator which requires removing entire dash. Decided My sons 2009 Mazda 6 was not blowing cold air. had it checked out of town and was told it was evaporator which requires removing entire dash. Decided to bring it to dealership due to the complex repair. Jim Ellis' tech team found no leak and recharged the system. Said if it happens again to bring it in. Only issue was miscommunication in when car was ready, which was explained and handled very well. More
by Bdh1108
November 13, 2019
Regular service, upgrade to Android auto. Clean modern building. Easy access off a major road. Estimate and service were prompt. Work was well done. Communication was easy by phone. This has Clean modern building. Easy access off a major road. Estimate and service were prompt. Work was well done. Communication was easy by phone. This has been major issue elsewhere. More
by KENTHROGERS
November 12, 2019
Mazda recall repair The dealership treated me well and provided a courtesy vehicle until my car was repaired. So far every thing is looking good and I would return here f The dealership treated me well and provided a courtesy vehicle until my car was repaired. So far every thing is looking good and I would return here for future repairs. More
by postaldiane
November 11, 2019
Great service and experience Service performed in a timely manner at reasonable cost. Very friendly and helpful service advisors. Very comfortable waiting lounge with quite a few Service performed in a timely manner at reasonable cost. Very friendly and helpful service advisors. Very comfortable waiting lounge with quite a few comforts and snacks More
by Yarl
Employees Worked With
November 10, 2019
Most of the time. With caveats I have had a lot of trouble at times with this Service Center. They, At times, repaired things that I did not asked to have repaired and continually I have had a lot of trouble at times with this Service Center. They, At times, repaired things that I did not asked to have repaired and continually remove reminder stickers off my car that did not belong to their work, such as tire rotation reminders from other places. After a major repair, that they knew had to be checked carefully, I was allowed to leave and had a flat tire in the dark and in a rain storm, Due to” Minimum requirement“ checks. That being said, Other than when we are at direct odds due to problems, they are always very nice and friendly staff. I believe much of this has stemmed from the fact that I feel that I was sold a used car from them with lots of hidden problems. More
by Janis
November 06, 2019
Got the solution to a long-time problem! I had such a positive experience at Jim Ellis Mazda Marietta! My 2014 Mazda 6 had terrible creaks and groans every time I turned the wheel, braked or I had such a positive experience at Jim Ellis Mazda Marietta! My 2014 Mazda 6 had terrible creaks and groans every time I turned the wheel, braked or accelerated. I took it to another service place and they could not recreate the noises so it was unable to be addressed. I took my car here and they found a laundry list of things to address and after applying these fixes, my car runs like brand new!! I travel quite a bit for my job and having a reliable car is so important! Thank you so much for the excellent care! More
by HANNAHJGRAVES
Employees Worked With
Ron Smith
November 05, 2019
Good sound service I think the service was good. Seems like there is good team effort. Like all car dealers, I felt that the cost for flat tire replace and alignment wa I think the service was good. Seems like there is good team effort. Like all car dealers, I felt that the cost for flat tire replace and alignment was a bit over the top. Also, the MAZDA towing service was too difficult to use. I attempted to provide the required Phone numbered prompts from my IPhone 7 but the Mazda system could not pick up the prompt. I gave up and called a local wrecker service who charged 85.00. Also might be a good idea for Mazda to explain that their donut spare will not fit the front wheels and the rear tire must first be removed and replaced with the donut and the rear tire placed where the damaged front tire once was. The AAA repair service guy did not know about having to put the donut on the rear tire first . More
by Saddleup
Employees Worked With
Roosevelt Standifer, Doug Aldridge
