Jim Ellis Mazda Marietta - Service Center

Great friendly service Quality service each time we have brought our car in for service.....car is great, only complaint is too many recalls. Dealership is a pleasure to wor Quality service each time we have brought our car in for service.....car is great, only complaint is too many recalls. Dealership is a pleasure to work with. More

Worth the drive We have worked with Eddie Goines for almost 30 years. Honest, reliable service for all our cars (we just added the 15th Mazda to our family). We have worked with Eddie Goines for almost 30 years. Honest, reliable service for all our cars (we just added the 15th Mazda to our family). More

Help on Questions About Oil Change Great help from my service adviser. I had many questions about the timing and type of oil change my new CX 5 needed. My SUV was still a virgin and ac Great help from my service adviser. I had many questions about the timing and type of oil change my new CX 5 needed. My SUV was still a virgin and actually did not need service on this visit. Help was immediate and friendly. More

Okay experience but could’ve easily been great. I made an appointment and came from about 30 miles away. Arrived on time. I had ordered new floor mats, needed a new key made and programmed, and a I made an appointment and came from about 30 miles away. Arrived on time. I had ordered new floor mats, needed a new key made and programmed, and an update to the navigation system under warranty. I was aware of all the costs but didn’t ask for how long it would take to do these two things. Actually the mats were ready and a nice guy from service actually installed them for me so that was a nice unexpected plus. But it took about 2 hours to do a software update on the nav system and make a key? Seems excessive but that didn’t bother me too much because the waiting area was super nice with drinks, snacks, comfortable seating etc. when I finally checked out, there was a charge I didn’t understand...somewhere around $20 and I asked about it. The girl said “it’s just a shop fee that we add to every bill”. I’m thinking, hmmm, was my car even in the shop? For a new key and a software upgrade? I asked twice about it and she just shrugged her shoulders and i was clear that it didn’t mKe sense to me and that I was unhappy about it. So I paid it rather than fight or wait for someone to explain (which she never offered to do). But I just left with a bad taste. I would give them another chance, for sure, but I will be certain to understand all the charges and the length of time I should expect to be there. More

Consistently Great Service Love Eddie, Doug and all the people at the Jim Ellis Mazda location. Been a loyal customer there for nearly 20 years! Will keep going back to servic Love Eddie, Doug and all the people at the Jim Ellis Mazda location. Been a loyal customer there for nearly 20 years! Will keep going back to service my car. More

Nice clean dealership and sound service department No complaints with their service. They always do what needs to be done and return vehicle in clean condition. Great setup on how to drop off vehicle a No complaints with their service. They always do what needs to be done and return vehicle in clean condition. Great setup on how to drop off vehicle and nice waiting area. More

Generally fine but sometimes a struggle Sometimes I have to wait a lot longer due to people managing a lot of different cars and sometimes that frustrating. Sometimes it’s great. Just depend Sometimes I have to wait a lot longer due to people managing a lot of different cars and sometimes that frustrating. Sometimes it’s great. Just depends on the day. More

Got it done They gave me a loaner vehicle while they waited for the part to come in. That was very helpful. They also washed my car for me. They gave me a loaner vehicle while they waited for the part to come in. That was very helpful. They also washed my car for me. More

Warranty services A great job was done on my car but I was not able to discuss the next services . Me contract says I paid for oil maintenance till 50 some thousand mil A great job was done on my car but I was not able to discuss the next services . Me contract says I paid for oil maintenance till 50 some thousand miles 4years . The service manager said I did my last one , 35000 miles . We need to discuss this . More