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Jim Ellis Mazda Marietta - Service Center
Marietta, GA
1,032 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,032 Reviews of Jim Ellis Mazda Marietta - Service Center
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December 19, 2019
Great service! I always get great service here and i love the waiting area. The location is convenient for me. There is nothing else to say about the service. P I always get great service here and i love the waiting area. The location is convenient for me. There is nothing else to say about the service. Please shorten the minimum amount of words required. More
by DANCINJEAN
Verified CustomerEmployees Worked With
December 17, 2019
Good service as always As always service was completed promptly and I was kept informed of progress and suggested service for future visits. Doug set the appointment, expl As always service was completed promptly and I was kept informed of progress and suggested service for future visits. Doug set the appointment, explained what was needed and made sure I was all set. More
by dcdjed
December 15, 2019
Multiple issues with a new car I bought a 2018 Mazda 6 in March of 2019, and have had nothing but problems since then. I have been back to the dealer no less than 10 times already, I bought a 2018 Mazda 6 in March of 2019, and have had nothing but problems since then. I have been back to the dealer no less than 10 times already, and after fixing an infotainment problem, just got a radar sensor and AT transmission issue pop up. Is it the car? Is it the service center? I just don’t know More
by Repeat owner
Employees Worked With
December 14, 2019
Great friendly service Quality service each time we have brought our car in for service.....car is great, only complaint is too many recalls. Dealership is a pleasure to wor Quality service each time we have brought our car in for service.....car is great, only complaint is too many recalls. Dealership is a pleasure to work with. More
by HOMERUNPAT
Employees Worked With
December 10, 2019
Worth the drive We have worked with Eddie Goines for almost 30 years. Honest, reliable service for all our cars (we just added the 15th Mazda to our family). We have worked with Eddie Goines for almost 30 years. Honest, reliable service for all our cars (we just added the 15th Mazda to our family). More
by LNIKLASSON
December 05, 2019
Help on Questions About Oil Change Great help from my service adviser. I had many questions about the timing and type of oil change my new CX 5 needed. My SUV was still a virgin and ac Great help from my service adviser. I had many questions about the timing and type of oil change my new CX 5 needed. My SUV was still a virgin and actually did not need service on this visit. Help was immediate and friendly. More
by Saddleup
Employees Worked With
Doug Aldridge
December 05, 2019
Consistently Great Service Love Eddie, Doug and all the people at the Jim Ellis Mazda location. Been a loyal customer there for nearly 20 years! Will keep going back to servic Love Eddie, Doug and all the people at the Jim Ellis Mazda location. Been a loyal customer there for nearly 20 years! Will keep going back to service my car. More
by foyeperez
Employees Worked With
December 05, 2019
Okay experience but could’ve easily been great. I made an appointment and came from about 30 miles away. Arrived on time. I had ordered new floor mats, needed a new key made and programmed, and a I made an appointment and came from about 30 miles away. Arrived on time. I had ordered new floor mats, needed a new key made and programmed, and an update to the navigation system under warranty. I was aware of all the costs but didn’t ask for how long it would take to do these two things. Actually the mats were ready and a nice guy from service actually installed them for me so that was a nice unexpected plus. But it took about 2 hours to do a software update on the nav system and make a key? Seems excessive but that didn’t bother me too much because the waiting area was super nice with drinks, snacks, comfortable seating etc. when I finally checked out, there was a charge I didn’t understand...somewhere around $20 and I asked about it. The girl said “it’s just a shop fee that we add to every bill”. I’m thinking, hmmm, was my car even in the shop? For a new key and a software upgrade? I asked twice about it and she just shrugged her shoulders and i was clear that it didn’t mKe sense to me and that I was unhappy about it. So I paid it rather than fight or wait for someone to explain (which she never offered to do). But I just left with a bad taste. I would give them another chance, for sure, but I will be certain to understand all the charges and the length of time I should expect to be there. More
by Kellyatthelake
Employees Worked With
I don’t even know one name that I dealt with.
November 29, 2019
Nice clean dealership and sound service department No complaints with their service. They always do what needs to be done and return vehicle in clean condition. Great setup on how to drop off vehicle a No complaints with their service. They always do what needs to be done and return vehicle in clean condition. Great setup on how to drop off vehicle and nice waiting area. More
by chipschamp
Employees Worked With
Doug Aldridge
November 21, 2019
Generally fine but sometimes a struggle Sometimes I have to wait a lot longer due to people managing a lot of different cars and sometimes that frustrating. Sometimes it’s great. Just depend Sometimes I have to wait a lot longer due to people managing a lot of different cars and sometimes that frustrating. Sometimes it’s great. Just depends on the day. More
by DNCARTWRIGHT7
