Jim Ellis Mazda Marietta - Service Center

never again Heater stopped working. Less than two weeks after buying the car, but that’s immaterial since there’s no warranty. Brought the car in, waited. Aft Heater stopped working. Less than two weeks after buying the car, but that’s immaterial since there’s no warranty. Brought the car in, waited. After testing, was told the heater core needed replaced. And the part would have to be ordered. I asked the service rep how sure he was of that. He talked to the mechanic and relayed along taking temperature readings at the radiator and at the core, behind the glove box. We’ll come back to this. While waiting to see how long it would be to get the core, I googled the repair. Knowing most of the dash comes out, I was not surprised to see online estimates between $500 and $850. I guessed the dealer price would be more like $1000. So I was not prepared for the estimate to be $2200. It’s now Friday evening, and I’m taking my car home. Service rep says he’ll call Mazda Monday morning to see about the part and if it could be cheaper. On the way home, I hit a bump while turning, and suddenly I have heat. I can’t change the temperature, but it works. Get home, google this problem, find a two minute video that shows the control arm has come off the mixing valve. Behind the glove box. So it should have been Real obvious to the mechanic. So a 15 minute fix (I had to walk out to my car). I also found out, this is a known problem for my Mazda, so there’s an updated, stronger, replacement part. It will cost me $22 with shipping, if it ever breaks again. I stopped by on Saturday to let the service rep know not to bother. And to hand him the Mazda bulletin number. He wasn’t in, and Eddie said he’d pass it on. Didn’t ask anything about it. I won’t be back. More

Not really helpful Came in for tire noise. Tried to upsell me on unnecessary things. Turned out I just had noisy tires. Please work on customer service skills Came in for tire noise. Tried to upsell me on unnecessary things. Turned out I just had noisy tires. Please work on customer service skills More

I am so unhappy and cannot wait to get rid of my Mazda. I have tried to get in touch with the dealership manager and never got a call back. It was frustrating . Getting rid of my mazda I have tried to get in touch with the dealership manager and never got a call back. It was frustrating . Getting rid of my mazda More

They took great care of me and my car! Even though they were busy I was in and out in an adequate amount of time. The amenities are great while you wait. Staff is friendly, personable and c Even though they were busy I was in and out in an adequate amount of time. The amenities are great while you wait. Staff is friendly, personable and courteous. More

Was supposed to fix and replace my under warranty car batter Car ended up back at a different mazda service department within a week of leaving this place. My vehicle was purchased brand new from jim ellis mari Car ended up back at a different mazda service department within a week of leaving this place. My vehicle was purchased brand new from jim ellis marietta in 2017 and was under warranty when I called about the dangerous stalling/electrical issues it was having with my mazda3. They tried to give me the run around on fixing it as well when the car only had 20000 miles on it. Any new vehicle these days comes with a 36k mile btb warranty, im not stupid like I was treated. I have purchased all of my cars from jim ellis but was very disappointed with the way they treated my situiation and the level of service was less than what id expect and have come.to know from them. My car was stalling when in drive, very dangerous. More