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Jim Ellis Mazda Marietta - Service Center
Marietta, GA
1,030 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,030 Reviews of Jim Ellis Mazda Marietta - Service Center
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March 13, 2020
Good stuff. I appreciate Doug and his expertise. Awesome help. The service can be a bit quicker based on my experience at lexus and honda. They check you out within the hour for regular maintenance. help. The service can be a bit quicker based on my experience at lexus and honda. They check you out within the hour for regular maintenance. More
by shobshiv
Verified Customer
March 13, 2020
Excellent service department. They are very thorough. The customer service representatives are knowledgeable and will explain the work that is done so you understand it. The customer service representatives are knowledgeable and will explain the work that is done so you understand it. More
by EWELLY
Employees Worked With
March 11, 2020
Wasn’t pleased with service. Went in for oil change, brake light warning light on, and infotainment issues, particularly maps not loading in cold weather. First question - would you like to buy apple pl brake light warning light on, and infotainment issues, particularly maps not loading in cold weather. First question - would you like to buy apple play for $400? Ended up getting a update at no charge but didn’t fix the issue, still the infotainment system reboots several times on cold mornings. Since come to learn it is a sign of a weak battery. The service visit ended up costing me 400 for brakes and another 600 or so for filters, etc. Felt totally violated. Won’t come back. More
by r10seys
Employees Worked With
Don’t remember
March 04, 2020
I was satisfied overall. Comfortable environment with drinks and snacks and friendly staffs. But, I am curious what technician checks for about "complimentary multiple points inspection". I noticed that drinks and snacks and friendly staffs. But, I am curious what technician checks for about "complimentary multiple points inspection". I noticed that the level of coolant is lower than minimum but it never been top off. More
by KENCHAI910
Employees Worked With
Doug Aldridge
March 02, 2020
Eddie is an Exceptional Service Manager. Whenever I need any type of service done to my car, he takes the time to explain the situation & process. any type of service done to my car, he takes the time to explain the situation & process. More
by LAWELLS58
Employees Worked With
February 29, 2020
Most recent visit was for a recall. I made an appointment, got right in and was provided an estimated time for completion. I was then taken to a fantastic waiting area and was kept informed of th appointment, got right in and was provided an estimated time for completion. I was then taken to a fantastic waiting area and was kept informed of the repair progress and the car was returned to me 30 minutes sooner than expected. They have a great service department. More
by TMJACKSON0125
Employees Worked With
Peter Uko
February 27, 2020
Great dealership. My daughter and son in law just bought a Mazda CX-5 (my model as well) they have been so impressed by it and the service. a Mazda CX-5 (my model as well) they have been so impressed by it and the service. More
by RCARMACK60
Employees Worked With
Unsure of name - service dept
February 22, 2020
Every time I have to go to the dealership, I'm greeted by a friendly staff associate. The place is clean, also they offer you a variety of drinks and other things. a friendly staff associate. The place is clean, also they offer you a variety of drinks and other things. More
by PIGTAILS_49
Employees Worked With
February 19, 2020
No survey I have no comments for this review. We are repeat customers, so return should be is self explanatory. That is all I have to share. I have no comments for this review. We are repeat customers, so return should be is self explanatory. That is all I have to share. More
by MDURAL0
Employees Worked With
February 18, 2020
Great service. Appointment was easily set. Wait time was reasonable. No surprises. Doug Aldridge went over service record and made recommendations. I will come back. reasonable. No surprises. Doug Aldridge went over service record and made recommendations. I will come back. More
by BOBKOWALCZYK
Employees Worked With
Doug Aldridge
