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Jim Ellis Mazda Marietta - Service Center

Marietta, GA

4.4
1,030 Reviews

1,030 Reviews of Jim Ellis Mazda Marietta - Service Center

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May 03, 2020

Problem free visit and in the recent past it has not always been that way at this dealership. But because it was problem free and Rose sent me a follow up email then my past several experiences at this More

by Ron.Rizzardi
Recommend Dealer
Yes
Employees Worked With
Marin Dejour Smith, Rose Shuck
May 08, 2020 -

Jim Ellis Mazda Marietta responded

Ron, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

May 02, 2020

Great service. A little pricey but very nice customer service. Everyone there was so professional and nice. Jim Ellis is a very clean and nice place to wait on your car.Refreshments where also good. More

by genevaf49
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge, Rose Shuck
May 08, 2020 -

Jim Ellis Mazda Marietta responded

Thank you for sharing your experience with us! At Jim Ellis Mazda Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

April 29, 2020

Doug was extremely helpful and understanding through the entire process. I really appreciate him. He represented the dealership well, and when it’s time for me to purchase a new vehicle I’ll return if I can More

by Matt
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge
Apr 30, 2020 -

Jim Ellis Mazda Marietta responded

Thank you for sharing your experience with us, Matt! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to see you again!

April 25, 2020

The service was great, from the parts department to the service department. I definitely will return for my next auto service, and any other related issues. More

by erawls2010
Recommend Dealer
Yes
Employees Worked With
Todd Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Aldridge, Peter Uko
Apr 26, 2020 -

Jim Ellis Mazda Marietta responded

That's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

April 21, 2020

As a two-time customer of their new car lot, and a repeat customer of their services department - I recommend Jim Ellis as highly as I can. They're professional, honest, and go the extra mile to make sure y More

by RX8volution
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge, Rose Shuck
Apr 23, 2020 -

Jim Ellis Mazda Marietta responded

Thanks for highlighting some of our staff who provided you with such a positive experience! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Please let us know if there is ever anything else we can do for you! We hope to be of service to you again in the future.

April 18, 2020

It took 2 1/2 to change my oil &check key fobs when I had scheduled this days ahead of time. No update that entire time. More

by BETSYRWALKER
Recommend Dealer
No
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2020

Had them check out a 2012 used Mazda Miata MX-5 before I bought it from a local dealership. They did a great job and I got a good report from I believe the man’s name was Doug. He told me that I got a good More

by Gordon
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge
Apr 18, 2020 -

Jim Ellis Mazda Marietta responded

It is great to read such wonderful comments about your recent experience with us, Gordon! Thanks again for the positive feedback, and we hope that you have a great day!

April 16, 2020

Although I have had a strange experience with my AC actuator on this car, the dealer has made numerous efforts to fit me in to their service schedules to address same. I comment them for good customer More

by PSEMLITZ
Recommend Dealer
Yes
Employees Worked With
Maron Smith 5 stars
Apr 17, 2020 -

Jim Ellis Mazda Marietta responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! At Jim Ellis Mazda Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

April 09, 2020

Excellent customer service. They were busy and it took a while for them to finish with my car, but I didn't mind the wait. The new remodeled waiting area is such a big improvement from what they had years a More

by Alejandra
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge
Apr 10, 2020 -

Jim Ellis Mazda Marietta responded

Alejandra, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Jim Ellis Mazda Marietta

April 09, 2020

I had an issue with the wheels on my Mazda 6. Eddie Goines, service manager, helped get the issue resolved and worked with Mazda corporate so get the issue resolved. I’m very satisfied with the servic More

by phillip.lucas
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2020 -

Jim Ellis Mazda Marietta responded

Phillip, your satisfaction is our top priority. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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