Jim Ellis Mazda Marietta - Service Center

My service appointment was convenient. The service department was efficient and detailed. I appreciated the video feedback, tv, and water. The service department was efficient and detailed. I appreciated the video feedback, tv, and water. More

I've never had a bad experience with Jim Ellis Mazda in Marietta. We've purchased two cars there and I will continue to have mine serviced there as well. Marietta. We've purchased two cars there and I will continue to have mine serviced there as well. More

Very good service, please continue doing this very good job, stay safe, all the best, regards, Jose. job, stay safe, all the best, regards, Jose. More

No issues to report for this visit. Eddie did well in keeping me updated with the progress of the service. Eddie did well in keeping me updated with the progress of the service. More

My service experience with Jim Ellis Mazda was ELITE! Brought my car in for a routine oil change and maintenance and could not have had a better experience. It's just such a friendly atmosphere as soon Brought my car in for a routine oil change and maintenance and could not have had a better experience. It's just such a friendly atmosphere as soon as you walk through the doors. Maron was my service advisor and could not ask for a more ELITE person to deal with. Just gives you that knowing feeling that your vehicle is being well cared for here. Thanks! More

I was pleasantly surprised at the timing of my oil change. I was told it would be a 1-2 hr. Wait, but they got me out in 45 minutes change. I was told it would be a 1-2 hr. Wait, but they got me out in 45 minutes More

First, no one answers the phone in the service department. Ever. My first service was a oil change and warranty issue. The receptionist requested I make an appt via their website. Frustra department. Ever. My first service was a oil change and warranty issue. The receptionist requested I make an appt via their website. Frustrating when I'm talking to someone, but OK. When they had my car I called multiple times to check on the progress and they would not pick up the phone or call back. Perhaps it was a bad day? Second time I have a warranty issue. I bring the car in and they took pictures and said they needed to submit to Mazda. OK. I called for an update in 1 one, 2 weeks, 3 weeks, finally at 4 weeks I get a text response saying they had no record of my visit. We went through it all again. Again, no one answers the phone. I finally had to call Mazda USA and they said "no one ever answers the phone at that dealership, it's like they don't want service work". So now it's being dealt with by corporate. I have no idea how you run a business without answering the phone or responding to voicemails. More

Good experience. Nice people. I liked the video overview of my vehicle. Nice environment at the dealership Nice people. I liked the video overview of my vehicle. Nice environment at the dealership More

My service was Easy, Quick, and Courteous. I love the video clips. Thank you for the car wash! I love the video clips. Thank you for the car wash! More

Great Service from start to finish. . Keep up the good work. Thank You Jim Ellis Mazda Marietta . Keep up the good work. Thank You Jim Ellis Mazda Marietta More