Jim Ellis Mazda Marietta - Service Center

The upgrades to the new facility are much better than the previous facility. However, the same people work there, and at times it is hit or miss as to whether they’re friendly or not—especially in the servic previous facility. However, the same people work there, and at times it is hit or miss as to whether they’re friendly or not—especially in the service department. Additionally, wait times are more than 30 mins; and don’t expect a rental car instead you will get a complimentary Uber which is ineffective if you have other errands to run before your car is done being serviced. More

I can’t say enough good things about Jim Ellis Mazda Marietta!! The service and the staff are on point every time! Especially my service advisor Ron; kind, thoughtful and knowledgeable!! I wouldn’t go a Marietta!! The service and the staff are on point every time! Especially my service advisor Ron; kind, thoughtful and knowledgeable!! I wouldn’t go anywhere else to care for my car! More

Fraud This dealership is in partnership with Mazda to defraud customers and rack up repair fees on known issues with models of Mazda 6 vehicles. I had a che This dealership is in partnership with Mazda to defraud customers and rack up repair fees on known issues with models of Mazda 6 vehicles. I had a check engine light that came on in my 2008 Mazda 6 with 75000 miles on the car in 2020. I had already had the sensor changed at the recommendation of a local non-Mazda mechanic. When the check engine light returned I was told that a dealership would be required to service the vehicle. I took the car to them and they told me that this was a quick fix and would require an hour or two. The estimate that they provided totaled around $700. My vehicle has a blue book value of less than $2000. There were no parts required to be replaced. It turns out that due to carbon build up these vehicles have a known issue with the CO2 sensor malfunctioning. They "retrain" the computer to deal with less oxygen flow and the sensor magically functions again. The repair took about 6 hours and they would not give me a ride or loan me a car. I have complained several times, but the customer service at Mazda is not what it used to be and they have not even returned my 7 or 8 phone calls and emails. I have prayed about this and God has given me peace to just drop this and never buy a Mazda again. My wife and I have had 3. More

Very pleasant experience. Staff was professional and courteous. Would recommend to others. If I were in the market for a new car, I’d probably use them for that as well (because their service was so gre courteous. Would recommend to others. If I were in the market for a new car, I’d probably use them for that as well (because their service was so great). More

Second time this survey has been done. Please stop sending reminders. I'm happy with my service but these surveys are annoying for the customer and employees sending reminders. I'm happy with my service but these surveys are annoying for the customer and employees More

During a hectic time with limited transportation and social distancing this service manager made extra efforts and coordination to help me. Unheard of with most large businesses that typically ignore a social distancing this service manager made extra efforts and coordination to help me. Unheard of with most large businesses that typically ignore any request beyond bare minimum obligations to a customer. This great example of customer service is what keeps a loyal customer base. These actions taken by the service department should be noted by the corporate heads...including sales department, because we all know that the basis of a new vehicle purchase is confidence in the warranty. My expectation of customer service has become a disenchantment revolving around the convenient excuses of deferring problems to another unanswered phone line. Not this lady! She kept me posted and actually wanted to get my ticket in and out with reassurance of resolve. Next car will likely be purchased from this group...because of the SERVICE DEPARTMENT! That’s how you do it in the car industry...GREAT JOB! More

They said they would fix an issue with my rear light the last time I came in for service, and I didn't think to double check that they did it. Still broken. Thanks guys. Fine besides that. Just hate whe last time I came in for service, and I didn't think to double check that they did it. Still broken. Thanks guys. Fine besides that. Just hate when someone says they will do something and then fail to follow through. More

I came into the service department due to a flat tire and from start to finish the service advisor was helpful and accommodating. The technician took great care of my car and worked quickly to get the tire r from start to finish the service advisor was helpful and accommodating. The technician took great care of my car and worked quickly to get the tire replaced and also topped off my windshield fluid. The waiting area was comfortable and upon arrival i was offered refreshments while i waited. More

Loved they picked up my car for the service. Quick turnaround time! Only negative was pricing. I would go there again. Great team. Booking the appointment was easy. turnaround time! Only negative was pricing. I would go there again. Great team. Booking the appointment was easy. More