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Jim Ellis Mazda Marietta - Service Center

Marietta, GA

4.4
1,032 Reviews

1,032 Reviews of Jim Ellis Mazda Marietta - Service Center

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July 12, 2020

Since buying from Marietta Jim Ellis Mazda about a year ago I’ve been impressed with this dealership. Sales was a good experience and now so has service. More

by Dream car
Recommend Dealer
Yes
Employees Worked With
Mike Fresquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maron
Jul 15, 2020 -

Jim Ellis Mazda Marietta responded

Thanks! We appreciate your continued business with us, and we're looking forward to your next visit!

July 11, 2020

I appreciated the safety measures they had posted and were generally following (temperature checks, masks). They were able to determine what was wrong with my car and repair it in a timely manner, and wh More

by Kristinlem
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge, Rose Shuck
Jul 12, 2020 -

Jim Ellis Mazda Marietta responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Kristinlem! Please let us know if there is ever anything else we can do for you! Safe travels!

July 11, 2020

I scheduled my car for the earliest time but I didn’t finished for >2hrs just for oil change,tire rotation & complementary car wash . What the heck?! And was very expensive too. More

by WBCLAVECILLA
Recommend Dealer
No
Employees Worked With
Eddie Goines
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Aldridge
July 10, 2020

Experience was great. Maron was friendly, helpful and efficient. My car was ready in less than an hour. I’ve always had good experiences at Jim Ellis Mazda, and will continue to take my car there for ser More

by SCOTTMNILES
Recommend Dealer
Yes
Employees Worked With
Maron Smith
Jul 12, 2020 -

Jim Ellis Mazda Marietta responded

Scott, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

July 10, 2020

Great people. Great service. The waiting area was clean and comfortable. They were careful to wipe down the interior of my car. Would recommend them. More

by LINDA_DORTCH
Recommend Dealer
Yes
Employees Worked With
Ron
Jul 12, 2020 -

Jim Ellis Mazda Marietta responded

It is great to hear that everything was completed quickly and to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

July 10, 2020

Everyone was pleasant and I didn’t even mind the 60 miles distance to get there. I feel confident in what was performed. Thanks a lot! More

by TERESAGREEN5683
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge
Jul 12, 2020 -

Jim Ellis Mazda Marietta responded

Your comments keep us motivated and working hard for all our guests, Teresa! Thanks again for your business! Take care!

July 10, 2020

I don't know about the sell department the service center didn't leave a good taste for me charge me for a battery before address the issue with my car they should use a use battery to see what the issue to More

by Heardb09
Recommend Dealer
No
Employees Worked With
Doug Aldridge
Jul 31, 2020 -

Jim Ellis Mazda Marietta responded

When a battery is dead and can't be charged replacing it is usually the first step before you can diagnose any other issues. Please contact me when you can. I would like to discuss your experience with you. Daryl NeSmith General Manger 770-590-4450 daryln@jimellis.com

July 10, 2020

The wait time for a simple oil change of 2 hrs 30 mins was Absolutely Ridiculous.. never coming again for such a regular service .. waste of time! More

by ZDESIGNZ3
Recommend Dealer
No
Employees Worked With
Forgot name he’s new but he was nice
Jul 31, 2020 -

Jim Ellis Mazda Marietta responded

I apologize for your wait time and that we didn't set proper time expectations. I'm not 100% positive what the cause was but I would like a chance to make it right. Daryl NeSmith General Manager 770-590-4450 daryln@jimellis.com

July 10, 2020

Appreciate Doug’s follow-up & explaining things clearly when I had questions. Thanks for extra effort to find parts not readily available for my older RX7! More

by MJMANGO
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge
Jul 12, 2020 -

Jim Ellis Mazda Marietta responded

Thanks for highlighting some of our staff who provided you with such a positive experience! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

July 10, 2020

The service was prompt and the dealership was cognizant of COVID 19 requirements. Great service from Ramo (sp?). I I also appreciate that the dealership is close to home. More

by JDGN
Recommend Dealer
Yes
Employees Worked With
Rose Shuck
Jul 12, 2020 -

Jim Ellis Mazda Marietta responded

Thank you for sharing your experience with us! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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