Jim Ellis Mazda Marietta - Service Center

Great communication and I appreciate being notified of anything that may need attention. They get my go ahead and then take care of it. They had great safety precautions for virus this time, too. anything that may need attention. They get my go ahead and then take care of it. They had great safety precautions for virus this time, too. More

For being a long-time customer with your dealer and your service center, I am sorely disappointed in my last experience. Waited 10 minutes in my car for an advisor to come meet me as others walked around me service center, I am sorely disappointed in my last experience. Waited 10 minutes in my car for an advisor to come meet me as others walked around me not asking if I needed help. And then on top of that it took an hour and a half for a simple oil change and your text feature failed. I got no responses after asking for updates. After purchasing two new Mazda’s from your dealer I am considering going to another dealer now for my service. More

I had an appointment and took my 2018 Mazda CX5 to check on electronic parking brake light turned issue, parking brake not engaging, and cruise control disabled warning. The service personnel ask if I had r on electronic parking brake light turned issue, parking brake not engaging, and cruise control disabled warning. The service personnel ask if I had rear brake repair done and I replied, yes. I was informed they will run a diagnostic for $139. After 3 hours of waiting on the diagnostic, I was briefed to replace rear brake caliper costing $1300 for the repair. I refuse to pay for the service, due to my vehicle being under warranty. I then request my vehicle return without any repair. As I drove back home and tested all known issues, everything was reset and are now working fine. If I had agreed to do the service, I would have wasted time and money for unnessary service. Mazda service personnel should have double checked before informing about useless service and unprofessional customer service. It was my first time buying a Mazda. This experience will keep me away from future buying from Jim Ellis Mazda or any Mazda vehicle. More

I had recall service done on my car. A member of the team called me to up-sell me on other service. No complaint there, that is to be expected. But when I told him I wasn’t interested, I felt he was being sa called me to up-sell me on other service. No complaint there, that is to be expected. But when I told him I wasn’t interested, I felt he was being sarcastic with me by repeating what I said in a mocking tone. I called back in and spoke with a manager. I felt that this person was also sarcastic, with a faux-sincere “you poor baby” tone. I don’t make these types of complaints lightly - I know customer service is a very tough, often thankless job. But I think this team needs some leadership help when it comes to hearing things that they don’t like to hear from customers. At the end of it I apologized to the staff for complaining but it still hasn’t sat well with me. More