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Jim Ellis Mazda Marietta - Service Center
Marietta, GA
1,030 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,030 Reviews of Jim Ellis Mazda Marietta - Service Center
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August 06, 2020
slow check-in - with a reservation Doug was great. Issues solved, Got the car fast when we arrived - paid the bill online Ellis should wash customer cars - or offer wash and detailin Doug was great. Issues solved, Got the car fast when we arrived - paid the bill online Ellis should wash customer cars - or offer wash and detailing at check-in (not for free) I avoid getting service at the dealer for fear of getting over-charged (just look at how many people they have when you go in - we're paying for them) Overall - good experience More
by mshshop
Verified CustomerEmployees Worked With
Doug Aldridge
August 06, 2020
On my last visit I was told by my Service advisor that a transmission flush was recommended on my car which had less than 50k miles on it and has the SkyActiv feature on it & upon p/u my car it ran terribly transmission flush was recommended on my car which had less than 50k miles on it and has the SkyActiv feature on it & upon p/u my car it ran terribly the transmission was slipping and jerking into other gears when coming to a stop! More
by alisonv
Employees Worked With
Maron Smith
August 05, 2020
Jim Ellis Mazda of Marietta is the only place I trust for my vehicle maintenance. Every time I enter the dealership I am welcomed like an old friend. Ron alwayd greets me with a smile (even behind the mask! my vehicle maintenance. Every time I enter the dealership I am welcomed like an old friend. Ron alwayd greets me with a smile (even behind the mask!) and doesn't hesitate to go above and beyond in customer service. He called me with status updates on my car repair and even explained the issues that my vehicle was having in terms that I could understand. At the dealership I saw that all safety precautions were being taken with the temperature checks as well as the vehicle interior coverings. I moved nearly 15 miles away, but I still choose to go to this dealership for the excellent service! Sincerely, Erica Lewis More
by evlew90
Employees Worked With
Maron Smith
August 04, 2020
First time here. The appointment given via phone was not posted so I had to come back. Was not given full detail and/or full info until received my receipt. posted so I had to come back. Was not given full detail and/or full info until received my receipt. More
by Selendra
August 04, 2020
Great service! Eddie Goines is so helpful.Wouldn’t take Great service! Eddie Goines is so helpful. Wouldn’t take my truck anywhere else but here. I have had two Mazda’s and continue to receive the same gre Great service! Eddie Goines is so helpful. Wouldn’t take my truck anywhere else but here. I have had two Mazda’s and continue to receive the same great service. More
by ROBINRKR
Employees Worked With
August 03, 2020
I love this dealership! Great people! Always kind, courteous, helpful. I like the waiting set up, as I can get work done while waiting. Doug Aldridge is the best service guy I have had in my history courteous, helpful. I like the waiting set up, as I can get work done while waiting. Doug Aldridge is the best service guy I have had in my history of getting my car serviced. More
by farfaoui
Employees Worked With
Doug Aldridge
July 28, 2020
Great customer service and great service all around. Good people are working there. Also a fully synthetic oil change and tire rotation for about $100 is awesome, especially when it comes with the service an people are working there. Also a fully synthetic oil change and tire rotation for about $100 is awesome, especially when it comes with the service and ease of mind I get. More
by Randyw28
Employees Worked With
July 28, 2020
Enjoyed the new home pickup/return service option. Called times with the results of the car evaluation. Car retuned in a reasonable amount of time Called times with the results of the car evaluation. Car retuned in a reasonable amount of time More
by Aaron.Dickens
Employees Worked With
July 27, 2020
They tried to take advantage of my wife and charge and perform services that where not needed. Alignment specifically. We had an alignment done less than 10k miles prior when we had new tires install perform services that where not needed. Alignment specifically. We had an alignment done less than 10k miles prior when we had new tires installed. They told us they took it off the bill only to have left it on the paperwork she signed when we dropped it off. This is the only dealer close to us but is extremely inconvenient as it’s over 20 miles away. I pass up three ford dealers before I get there. This will most likely be my last Mazda and last dealing with this location. On the way home she said the car seemed to be vibrating like something was out of balance and they want us to drive it back. The car was filthy when we picked it up. There is green paint on the drivers side mirror like they have hit something. We have been asking them for the past three oil changes to repair a faulty center console lid and every time we go to pick it up it is not done. This past service we dropped it off on the way out of town while towing my 32 foot travel trailer with my dually which was extremely inconvenient so they would finally have ample time to actually fix it. They told us that it is out of warranty and could get us a quote. Even though it has been asked for them to repair the past 20,000 miles! I will be calling Mazda customer service to make a formal complaint. For all these issues. I am working with my credit card to dispute the charges for the services we did not ask for as well. More
by MATTEBARR
Employees Worked With
Other Employees :
Doug Aldridge, Keith Paulk, Peter Uko, Rose Shuck
July 27, 2020
Doug is fab. Always looks out for me, is communicative and honest. The dealership is Covid sensitive - temperature checks, masks and sanitizing regularly. Personal attention is great. and honest. The dealership is Covid sensitive - temperature checks, masks and sanitizing regularly. Personal attention is great. More
by SARA_CROZIER
Employees Worked With
Doug Aldridge
