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Jim Ellis Mazda Marietta - Service Center
Marietta, GA
1,030 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,030 Reviews of Jim Ellis Mazda Marietta - Service Center
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August 14, 2020
Clean, super friendly staff and they did a great job. The only thing that held me back from 5 stars was the 2 hour wait. only thing that held me back from 5 stars was the 2 hour wait. More
by katie8290
Verified CustomerEmployees Worked With
August 13, 2020
Great service, efficient and friendly. Waiting area clean and Everyone was wearing masks which is important. Eddie was most helpful and courteous. Standard oil change. and Everyone was wearing masks which is important. Eddie was most helpful and courteous. Standard oil change. More
by juliejulie13
Employees Worked With
August 12, 2020
They are always fast and efficient. Work was easy to schedule. The job is finished, on time, and the car is clean, with no issues, when I pick it up. schedule. The job is finished, on time, and the car is clean, with no issues, when I pick it up. More
by walterjmay
Employees Worked With
Doug Aldridge
August 12, 2020
July 30, 2020, I took in my just bought 2005 Mazda 6 for routine air bag recall service. This is my first Mazda. Because this was a used car, I asked for an extra key to be made. I waited over 2.5 hours for routine air bag recall service. This is my first Mazda. Because this was a used car, I asked for an extra key to be made. I waited over 2.5 hours for the recall repair to be completed to find that the driver’s side seats had two rips that were not there before. I alerted Doug. He alerted Rose Shuck who took pictures and promised to get back to me with a resolution. A week later, Ms. Shuck explained that all the vendor could do was to sew the rips on the present upholstery and this would take at least half a day. I had already spent 3 hours at the dealership for what should have been a routine recall repair. The prospect of spending 4 more hours was not in my schedule. This is not the kind of customer service that I would expect from a Mazda dealership. My suggestions to make up for this inconvenience: 1) Reimburse me for the key that was made or 2) Have the vendor come to my home to fix the problem. Please make this right. Thank you. More
by bdebtfree
Employees Worked With
Rose Shuck
August 11, 2020
First off, I haven’t been there in many years, seeing now that it’s across the street, the new facility looks awesome. Staff was very nice and friendly. They were kind enough to confirm my own diagnosis of that it’s across the street, the new facility looks awesome. Staff was very nice and friendly. They were kind enough to confirm my own diagnosis of my vehicle. I had an idea of the trailer brake module was going out and YouTube kinda showed the same thing, but i wanted to be sure. Since no work was done, no charges were made. I should be able to repair this myself. But again, sweet facility!!! More
by TOMMYESCOBIA
Employees Worked With
N/A
August 11, 2020
Enjoyed the sweet and not sweet snaks since it was lunch time. Rep worked hard to upsell me which i resent. Tried to sell me tire but honest tire person said i did not need. Doubt i will be back. time. Rep worked hard to upsell me which i resent. Tried to sell me tire but honest tire person said i did not need. Doubt i will be back. I am accustomed to more honest straight forward treatment, less manipulation. More
by snewton1028
Employees Worked With
Maron Smith
August 11, 2020
Eddie and Doug and team always do a great job servicing my mazda. I have been coming to you for years. I thank you for all you do. Susan Romsiewicz my mazda. I have been coming to you for years. I thank you for all you do. Susan Romsiewicz More
by SROMAN
Employees Worked With
Other Employees :
Doug Aldridge, Keith Paulk, Peter Uko, Nestor Diya, Rose Shuck, Maron Smith
August 07, 2020
Service Summary I am very pleased with the prompt, professional, and thorough services received. The team was ready to service my car when I arrived, and when the se I am very pleased with the prompt, professional, and thorough services received. The team was ready to service my car when I arrived, and when the services were completed, they provided a review of what was done. There was also a touchpoint during my waiting period, to provide me with a status of what was going on, and an estimated time of completion. More
by HALL8515
Employees Worked With
Doug Aldridge, Maron Smith
August 06, 2020
Jim Ellis Mazda service department is consistently friendly, excellent and efficient The waiting area was comfortable and offered light refreshments. The online appointment process was easy. friendly, excellent and efficient The waiting area was comfortable and offered light refreshments. The online appointment process was easy. More
by EWELLY
Employees Worked With
August 06, 2020
This dealership is great . It is clean and run with efficiency. Eddie Goines is exceptional. He is knowledgeable and professional and always pleasant. I would not Consider going anywhere else for s efficiency. Eddie Goines is exceptional. He is knowledgeable and professional and always pleasant. I would not Consider going anywhere else for service. More
by ROBINRKR
Employees Worked With
