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Jim Ellis Mazda Marietta - Service Center
Marietta, GA
1,030 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,030 Reviews of Jim Ellis Mazda Marietta - Service Center
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October 28, 2020
Service was fast thorough and effective. Eddie explained process expertly since this was first visit. Very good experience. Xxx xxx xxx xx xx xx yuyyyuuuu process expertly since this was first visit. Very good experience. Xxx xxx xxx xx xx xx yuyyyuuuu More
by BROWNTEB
Verified CustomerEmployees Worked With
October 28, 2020
I’ve always had good experiences with Jim Ellis Mazda service Dept. Courteous and efficient work. I highly recommend this service department team. Great work! service Dept. Courteous and efficient work. I highly recommend this service department team. Great work! More
by WALTHER_S
Employees Worked With
October 28, 2020
Love this dealership. They are very honest and trustworthy. The people are nice and the waiting area is comfortable. I have been bringing my car for 14 years to get various repairs and service. trustworthy. The people are nice and the waiting area is comfortable. I have been bringing my car for 14 years to get various repairs and service. More
by KRUSSELL_30080
Employees Worked With
October 26, 2020
Did a great job picking up and dropping off the car. It was clean when returned and the dealership called with any issues they ran in to and let me know what needed to get done and if I wanted to or not wi was clean when returned and the dealership called with any issues they ran in to and let me know what needed to get done and if I wanted to or not without pressure. More
by ZERODIFFERENCE
Employees Worked With
Reggie
October 23, 2020
Courteous and helpful. Thank you very much for your polite, courteous attention. I’m sorry you ask for a minimum of twenty five words because not needed polite, courteous attention. I’m sorry you ask for a minimum of twenty five words because not needed More
by aclineburg
Employees Worked With
October 23, 2020
My vehicke was serviced expeditiously.Eddie kept me My vehicke was serviced expeditiously. Eddie kept me inforned of my service process I was provided a printout of recommended services Great snacks My vehicke was serviced expeditiously. Eddie kept me inforned of my service process I was provided a printout of recommended services Great snacks Fantastic COVID-19 precautions Friendly personnel More
by NARCISAH
Employees Worked With
October 22, 2020
I've been a customer for many years. I love Mazdas! All my experiences there have been very positive. People in service department are very nice and professional.Always seem to have my best interests in my experiences there have been very positive. People in service department are very nice and professional.Always seem to have my best interests in mind. The work is always exceptional. More
by KATHYBECKMAN
October 22, 2020
Maron was extremely helpful with my CarPlay issue. He listened to my concerns and scheduled my service for the next available. When I arrived he was ready to assist and allowed me to demonstrate my conce listened to my concerns and scheduled my service for the next available. When I arrived he was ready to assist and allowed me to demonstrate my concerns. He explained everything simply and made sure we tested the CarPlay with me before I left. Excellent service and overall experience. Thanks again!!! More
by Fatimah S.
Employees Worked With
Maron Smith
October 22, 2020
Everyone is so nice and welcoming. I had my car done quickly and paid with ease. I will come back to get my car serviced here. quickly and paid with ease. I will come back to get my car serviced here. More
by j1989
October 17, 2020
I must be the anomaly from reading these reviews. I have had two negative experiences with the service department in Marietta over the last five years. As a result, I take my CX-9 to an independent auto re had two negative experiences with the service department in Marietta over the last five years. As a result, I take my CX-9 to an independent auto repair shop. I had two parts issues that I needed replaced, so I decided to give them one more try. I called two or three weeks ago and scheduled an appointment for 7:30AM on Saturday and ended up leaving my car with them on Friday afternoon. I also spoke with their parts department to confirm that they had the parts. At 11AM on that Saturday, they called me to tell me that they could replace the parts because they were in the warehouse. The entire reason for bringing the car it was the part replacement. The service advisor showed zero empathy and kept saying that I would have to bring the car back another time. He also said that I needed to pay over $300 to clean soot from all these different parts of the engine. My independent repair shop has never said anything about soot issues and the car runs beautifully. When I came to pick up the car, I go not apology or we are sorry that we have inconvenienced you. I was furious, and I admit that I was very rude to the staff. I feel really badly that I lost my cool, but I had had enough. I want to make clear that I'm not anti-dealer. I have taken my Hondas to Ed Voyles for years and have nothing but excellent and fairly priced service. I will never set foot in the dealership again. I am going to drive my car to the dealership in Roswell to get the part work done. More
by smithholmes
