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Jim Ellis Mazda Marietta - Service Center

Marietta, GA

4.4
1,030 Reviews

1,030 Reviews of Jim Ellis Mazda Marietta - Service Center

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November 10, 2020

The new place was nice and clean. I waited longer than anticipated but hopefully, they were correct in diagnosing my problem. We’ll see when I take back to get the work done. More

by KARENHAIRSTON
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Jim Ellis Mazda Marietta responded

Hello, we thank you for your positive comments about your recent experience with us! We're eager to earn that fifth star from you. Don't hesitate to reach out to us if we can do anything to maximize your experience here.

November 10, 2020

My wait time of 2-1/2 hours for an oil change and tire rotation was unexpected and unacceptable. I received no updates during my long wait. More

by ANNTOM
Recommend Dealer
No
Employees Worked With
Maron Smith
November 10, 2020

We have bought many cars from Jim Ellis Mazda of Marietta. Great customer service and love the new showroom. We look forward to our next visit. More

by PLOTNERFAM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Maron Smith
Nov 11, 2020 -

Jim Ellis Mazda Marietta responded

Hello, Thanks! We appreciate your continued business and support, and we're looking forward to your next visit!

November 09, 2020

Eddie Goines was very helpful, listened to my needs and delivered as promised. Getting an appointment quickly was very much on point and not having to wait weeks. More

by Sharebear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2020 -

Jim Ellis Mazda Marietta responded

Hello, thank you for taking the time to leave a review for us at Jim Ellis Mazda Marietta. We're happy we could meet your expectations! Please let us know if there is ever anything else we can do for you! Safe travels!

November 09, 2020

Doug and the Service Dept. did an outstanding job with my CX-3. They kept me informed and updated as the work progressed, which I greatly appreciated. More

by Mikeseaton1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge, Johara Smith
Nov 10, 2020 -

Jim Ellis Mazda Marietta responded

Hi Mike, thank you for your kind review. We are happy to pass along your comments to the team here at Jim Ellis Mazda Marietta. We look forward to your next visit! Take care!

November 06, 2020

Doug was extremely helpful in determining the problem. Doug was extremely helpful in determ ining the problem. Kept me informed thru whole process. Restored my confidence in your service department. Wo More

by LCANDERBERG
Price
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge
Nov 10, 2020 -

Jim Ellis Mazda Marietta responded

Hello, your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

November 04, 2020

I appreciate you taking the time to attend to the recall on my vehicle. The work was completed efficiently and your service task were professional. More

by nakimajackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maron Smith
Nov 08, 2020 -

Jim Ellis Mazda Marietta responded

Hello, your comments keep us motivated and working hard for all our guests. Thanks for the positive feedback, and we hope that you have a great day!

November 03, 2020

I always receive excellent service at Jim Ellis Mazda. They always give me an estimate for the time it will take to complete the service. And the waiting area is very comfortable. More

by FLAT1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maron Smith
Nov 05, 2020 -

Jim Ellis Mazda Marietta responded

Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Mazda Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

October 30, 2020

Clean Waiting area, nice snacksRelatively QuickWas Clean Waiting area, nice snacks Relatively Quick Was greeted immediately and had my temperature checked Mr Smith was very nice and it’s always nice More

by WILSONWWU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maron Smith
Nov 05, 2020 -

Jim Ellis Mazda Marietta responded

Hello, It is great to read such wonderful comments about your recent experience with us! Please let us know if there is ever anything else we can do for you! Safe travels!

October 29, 2020

Excellent service provided by the staff. Thanks for all the recommendations to keep my vehicle up and running like new. Will recommend your service department. More

by juanjpolanco
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge, Peter Uko, Maron Smith
Nov 05, 2020 -

Jim Ellis Mazda Marietta responded

Juan, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!

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